Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.
Go to My Computer->Tools->Folder Options->View tab:
* Under the Hidden files and folders heading, select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm and then click OK.
For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).
Make sure you downloaded, installed, updated and ran these programs (run in Safe Mode) already - Ad-aware, Spybot and Ewido. If you didn't, do them now. For more information, go to http://www.greyknight17.com/spyware.htm
Run an online virus scan at TrendMicro http://uk.trendmicro-europe.com/enterprise/products/housecall_launch.php. Just follow the instructions on the site to run the free online scan. If any viruses/trojans are detected, try to delete or clean them in that site. If any are not cleanable, copy and paste the infected files here. You may also use Panda ActiveScan at http://www.pandasoftware.com/products/activescan. Post the log from the Panda scan here.
Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click 'Kill process' for each one if they are still listed (they shouldn't be - but double check):
C:\Program Files\Trillian\trillian.exe
Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:
C:\Program Files\Trillian
Restart and run a new HijackThis scan. Save the log file and Get HijackThis Analyzer and save it to the same folder as the hijackthis.log file. Run HijackThis Analyzer and type in y if you agree. Open up the result.txt file created. Copy the whole result.txt log and post it back here.
Go to My Computer->Tools->Folder Options->View tab:
* Under the Hidden files and folders heading, select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm and then click OK.
For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).
Make sure you downloaded, installed, updated and ran these programs (run in Safe Mode) already - Ad-aware, Spybot and Ewido. If you didn't, do them now. For more information, go to http://www.greyknight17.com/spyware.htm
Run an online virus scan at TrendMicro http://uk.trendmicro-europe.com/enterprise/products/housecall_launch.php. Just follow the instructions on the site to run the free online scan. If any viruses/trojans are detected, try to delete or clean them in that site. If any are not cleanable, copy and paste the infected files here. You may also use Panda ActiveScan at http://www.pandasoftware.com/products/activescan. Post the log from the Panda scan here.
Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click 'Kill process' for each one if they are still listed (they shouldn't be - but double check):
C:\Program Files\Trillian\trillian.exe
Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:
C:\Program Files\Trillian
Restart and run a new HijackThis scan. Save the log file and Get HijackThis Analyzer and save it to the same folder as the hijackthis.log file. Run HijackThis Analyzer and type in y if you agree. Open up the result.txt file created. Copy the whole result.txt log and post it back here.
