Hello Fran7,
Please print out or copy this page to Notepad since you will not have any of browsers open while you are fixing this. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. Again, you should not have any open browsers when you are following the procedures below.
Go to My Computer->Tools->Folder Options->View tab:
* Under the Hidden files and folders heading, select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm and then click OK.
Download CleanUp! (Alternate Link if main link doesn't work) and install it. Do not run it yet.
Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.
Go into Hijack This->Config->Misc. Tools->Open process manager. Select the following and click “Kill process” for each one if they are still listed (they shouldn't be - but double check it):(You must kill them one at a time).
C:\WINDOWS\System32\Xmhjzn.exe
C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
C:\Program Files\SpySpotter3\Defender.exe
C:\Program Files\Media Access\MediaAccess.exe
Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:
SpySpotter3--it’s rogueware (or known to be rogueware in the past) and we highly recommend that you uninstall it. Rogue/Suspect means that these products are of unknown, questionable, or dubious value as anti-spyware protection.
Media Access
NavExcel
MYWEBS~1
Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [navapp] C:\Program Files\NavExcel\NavHelper\v2.0.4d\navapp.exe
O4 - HKLM\..\Run: [FILE] C:\WINDOWS\abcdefg.exe
O4 - HKLM\..\Run: [Microsoft DLL Extensions] SystemDll.exe
O4 - HKLM\..\Run: [version] C:\WINDOWS\System32\Dvocsq.exe
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKLM\..\Run: [SpySpotter] C:\Program Files\SpySpotter3\SpySpotter.exe -startup
O4 - HKLM\..\Run: [SpySpotter System Defender] C:\Program Files\SpySpotter3\Defender.exe -startup
O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK.exe
O4 - HKLM\..\RunServices: [Microsoft DLL Extensions] SystemDll.exe
O4 - HKCU\..\Run: [Microsoft DLL Extensions] SystemDll.exe
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusear...?p=ZNxmk513YYCA
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocach...up1.0.0.8-2.cab
O16 - DPF: {3A7FE611-1994-4EF1-A09F-99456752289D} (WildTangent Active Launcher) - http://install.wildtangent.com/Acti...iveLauncher.cab
O16 - DPF: {5F426A93-0821-47D2-A126-5A48A874B289} (DialerWeb Class) - http://212.145.159.194/251065/diale...Recomendada.cab
O16 - DPF: {7DBFDA8E-D33B-11D4-9269-00600868E56E} (WWWInstall Class) - http://www.f5biz.com/dial/htm/WebInstall.dll
O16 - DPF: {8C875948-9C60-4381-9248-0DF180542D53} - http://installs.hotbar.com/installs...ams/hbtools.cab
O16 - DPF: {C6760A07-A574-4705-B113-7856315922C3} - http://akamai.downloadv3.com/binari...svc32_FR_XP.cab
O16 - DPF: {C9269872-E3D6-4811-8E5E-835CA8CBD0B3} - http://akamai.downloadv3.com/binari..._1042_FR_XP.cab
O16 - DPF: {F72BC3F0-6C20-4793-9DDA-258589D8A907} - http://akamai.downloadv3.com/binari...slv32_FR_XP.cab
O16 - DPF: {D62B5127-8D03-4175-BA71-E0041595DA4B} (UDConnect Class) - http://goto.tria-com.net/html/TriacomUD_1.0.0.3ie.cab?
Delete the following Files and Folders if they still exist.
C:\WINDOWS\System32\Xmhjzn.exe
C:\PROGRA~1\MYWEBS~1
C:\Program Files\SpySpotter3
C:\Program Files\Media Access
C:\Program Files\NavExcel
C:\WINDOWS\abcdefg.exe
C:\WINDOWS\System32\Dvocsq.exe
SystemDll.exe Search for this file via Start>Search
CleanUp! deletes EVERYTHING out of your temp/temporary folders, it does not make backups. If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp!.
Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows:
*Click "Options..."
*Move the arrow down to "Custom CleanUp!"
*Put a check next to the following:
-Empty Recycle Bins
-Temporary Internet Files
-Delete Cookies
-Delete Prefetch files
-[X]Scan local drives for temporary files (Please uncheck this option)
-Cleanup! All Users
Click OK
Press the CleanUp! button to start the program. Reboot/logoff when prompted.
Perform an online scan using Internet Explorer with Panda ActiveScan - requires Internet Explorer
* Turn off the real time scanner of any existing antivirus program while performing the online scan
Please print out or copy this page to Notepad since you will not have any of browsers open while you are fixing this. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. Again, you should not have any open browsers when you are following the procedures below.
Go to My Computer->Tools->Folder Options->View tab:
* Under the Hidden files and folders heading, select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm and then click OK.
Download CleanUp! (Alternate Link if main link doesn't work) and install it. Do not run it yet.
Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.
Go into Hijack This->Config->Misc. Tools->Open process manager. Select the following and click “Kill process” for each one if they are still listed (they shouldn't be - but double check it):(You must kill them one at a time).
C:\WINDOWS\System32\Xmhjzn.exe
C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
C:\Program Files\SpySpotter3\Defender.exe
C:\Program Files\Media Access\MediaAccess.exe
Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:
SpySpotter3--it’s rogueware (or known to be rogueware in the past) and we highly recommend that you uninstall it. Rogue/Suspect means that these products are of unknown, questionable, or dubious value as anti-spyware protection.
Media Access
NavExcel
MYWEBS~1
Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [navapp] C:\Program Files\NavExcel\NavHelper\v2.0.4d\navapp.exe
O4 - HKLM\..\Run: [FILE] C:\WINDOWS\abcdefg.exe
O4 - HKLM\..\Run: [Microsoft DLL Extensions] SystemDll.exe
O4 - HKLM\..\Run: [version] C:\WINDOWS\System32\Dvocsq.exe
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKLM\..\Run: [SpySpotter] C:\Program Files\SpySpotter3\SpySpotter.exe -startup
O4 - HKLM\..\Run: [SpySpotter System Defender] C:\Program Files\SpySpotter3\Defender.exe -startup
O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK.exe
O4 - HKLM\..\RunServices: [Microsoft DLL Extensions] SystemDll.exe
O4 - HKCU\..\Run: [Microsoft DLL Extensions] SystemDll.exe
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusear...?p=ZNxmk513YYCA
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocach...up1.0.0.8-2.cab
O16 - DPF: {3A7FE611-1994-4EF1-A09F-99456752289D} (WildTangent Active Launcher) - http://install.wildtangent.com/Acti...iveLauncher.cab
O16 - DPF: {5F426A93-0821-47D2-A126-5A48A874B289} (DialerWeb Class) - http://212.145.159.194/251065/diale...Recomendada.cab
O16 - DPF: {7DBFDA8E-D33B-11D4-9269-00600868E56E} (WWWInstall Class) - http://www.f5biz.com/dial/htm/WebInstall.dll
O16 - DPF: {8C875948-9C60-4381-9248-0DF180542D53} - http://installs.hotbar.com/installs...ams/hbtools.cab
O16 - DPF: {C6760A07-A574-4705-B113-7856315922C3} - http://akamai.downloadv3.com/binari...svc32_FR_XP.cab
O16 - DPF: {C9269872-E3D6-4811-8E5E-835CA8CBD0B3} - http://akamai.downloadv3.com/binari..._1042_FR_XP.cab
O16 - DPF: {F72BC3F0-6C20-4793-9DDA-258589D8A907} - http://akamai.downloadv3.com/binari...slv32_FR_XP.cab
O16 - DPF: {D62B5127-8D03-4175-BA71-E0041595DA4B} (UDConnect Class) - http://goto.tria-com.net/html/TriacomUD_1.0.0.3ie.cab?
Delete the following Files and Folders if they still exist.
C:\WINDOWS\System32\Xmhjzn.exe
C:\PROGRA~1\MYWEBS~1
C:\Program Files\SpySpotter3
C:\Program Files\Media Access
C:\Program Files\NavExcel
C:\WINDOWS\abcdefg.exe
C:\WINDOWS\System32\Dvocsq.exe
SystemDll.exe Search for this file via Start>Search
CleanUp! deletes EVERYTHING out of your temp/temporary folders, it does not make backups. If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp!.
Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows:
*Click "Options..."
*Move the arrow down to "Custom CleanUp!"
*Put a check next to the following:
-Empty Recycle Bins
-Temporary Internet Files
-Delete Cookies
-Delete Prefetch files
-[X]Scan local drives for temporary files (Please uncheck this option)
-Cleanup! All Users
Click OK
Press the CleanUp! button to start the program. Reboot/logoff when prompted.
Perform an online scan using Internet Explorer with Panda ActiveScan - requires Internet Explorer
- Click on the Scan your PC button & a 'pop up' window shall appear. * ensure that your pop up blocker doesn't block it
- Click On 'Scan Now'
- Enter your e-mail address & click 'Scan Now' ...begins downloading Panda's ActiveX controls.- 8MB
- Begin the scan by selecting My Computer
* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report. - If it finds any malware, it will offer you a report. Click on see report
- Then click Save report
- Post the contents of the report in your next reply along with a new HijackThis log.
* Turn off the real time scanner of any existing antivirus program while performing the online scan
