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Hi and Welcome
It may help you if you print out or copy this page for easy reference.. Make sure to work through the fixes in the exact order its listed..These instructions only apply to HJT v1.99.1

Please Keep your browser and all open programs closed (except firewalls and antivirus) when you are carrying out the fixes..

Download any of the required programs before attempting to start any of the fixes.

Please do NOT run Hijack This in a TEMPorary folder or on the Desktop. I recommend c:/program files/HJT/

Turn off System Restore instructions (WinXP)
Rightclick My Computer | Properties | System Restore | check “Turn off System Restore”, <Apply>, <OK>. Reboot. When we have confirmed that your log file is clean, you may renable System Restore and create a new restore point.

SHOW HIDDEN FILES AND FOLDERS.
To show hidden files instructions (WinXP)
Doubleclick My Computer | Tools | Folder Options | View tab
Select Show Hidden Files and Folders
Uncheck Hide extensions for known file types
Uncheck Hide protected operating system files (Recommended)
Select Apply to All Folders | Yes | Apply | OK
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If you hav'nt already done so,download and run Adaware,SpyBot (check for updates) for a preliminary cleanup first.Some files below may not be present after running the above programs.Full instructions below.

How to setup Ad-Aware

Download Ad-Aware
Save aawsepersonal.exe into its own directory, NOT in a TEMPorary folder or on the Desktop. I recommend c:/program files/Adaware/
Doubleclick aawsepersonal.exe. Make sure to direct the program to install in the c:/program files/adaware/ directory, NOT the default directory.
Open AdAware from Start | Programs | Lavasoft | AdAware.
Select <Check for updates now>, <Proceed>
After installation, run the program and click the start button.Then click the next button. This lets ad-aware scan your computer.
After ad-aware is done running, hit the next button. Then right click the area with the listed spy ware objects.Choose the "Select all objects" option.
At this point all the boxes next to the items should be checked. Then hit the next button.
It will ask if you want to delete the selected objects. Hit the Okay button.
Now most of the spyware should have been deleted from your hard drive.

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How to setup Spybot Search & Destroy version 1.4

Download SpyBot
Save spybotsd14.exe into its own directory, NOT in a TEMPorary folder or on the Desktop.
I recommend c:/program files/spybot/
Doubleclick spybotsd13.exe. Make sure to direct the program to install in the c:/program files/spybot/ directory, NOT the default directory.
Open Spybot from Start | Programs | Spybot | Spybot S&D
Select <Search for Updates>. Let it install all updates. This is very important!
Select <Immunize>
Select <Check for Problems>
Check all entries that are in RED. Only RED, NOTHING ELSE. For your records, write/print out each item that you have fixed. Date it.
Select <Fix Selected Problems>
Close Spybot//

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Files highlighted in BLACK will need to be removed from your hard drive.

Folders that have been highlighted RED will need to be uninstalled.

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Please start by putting HJT in SAFE MODE. During reboot, tap the F8 key. Select Safe Mode and then run "Hijack This"
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Uninstall the following programs (if they still exist) Go into HijackThis->Config->Misc.Tools->Open Uninstall manager

C:\Program Files\Viewpoint
c:\freescan
C:\Program Files\rdso
WinTools

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Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click End Process for each one if they are still listed.

crysevt.exe
bwbzis.exe
?hkntfs.exe
eetu.exe
rguokueg6.exe
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Have "Hijack This" fix all the following items in the list below by placing a check in the appropriate boxes.Confirm that you have only the listed ones checked, then press <Fix checked> and Close HJT.

R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)
O2 - BHO: (no name) - {8DA5457F-A8AA-4CCF-A842-70E6FD274094} - C:\PROGRA~1\COMMON~1\WinTools\WToolsT.dll (file missing)
O2 - BHO: (no name) - {AD263B44-FBFF-F355-D5E7-A40FD6954FC8} - C:\WINDOWS\system32\zqc.dll (file missing)
O2 - BHO: (no name) - {DE4CB3A9-C98F-8DAA-378D-5CFBC6C07704} - C:\WINDOWS\system32\zbezfodm.dll (file missing)
O2 - BHO: (no name) - {E9F2703B-B2B0-0C28-72FE-818A64CC6922} - C:\WINDOWS\system32\xpclrhtb.dll (file missing)
O2 - BHO: (no name) - {F6033A5A-E8E4-577D-A8C4-821F661B8092} - C:\WINDOWS\system32\uqvscmco.dll (file missing)
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [279T3pT] d3dlv.exe
O4 - HKLM\..\Run: [bwbzis] c:\windows\system32\bwbzis.exe
O4 - HKCU\..\Run: [Spyware Begone] c:\freescan\freescan.exe -FastScan
O4 - HKCU\..\Run: [Jwq3Rff9l] crysevt.exe
O4 - HKCU\..\Run: [Slmbum] C:\WINDOWS\system32\?hkntfs.exe
O4 - HKCU\..\Run: [Aida] C:\Program Files\rdso\eetu.exe
O16 - DPF: {F919FBD3-A96B-4679-AF26-F551439BB5FD} - http://winfixer.com/pages/scanner/W...nnerInstall.cab
O23 - Service: wrwpcxlqrabw (dwpncvdg6) - Unknown owner - C:\WINDOWS\system32\rguokueg6.exe (file missing)



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Open Windows Explorer and delete the following highlighted file/s (or delete the whole (Red) folder if listed).

C:\Program Files\Viewpoint
c:\windows\system32\bwbzis.exe
c:\freescan
C:\WINDOWS\system32\?hkntfs.exe
C:\Program Files\rdso
C:\PROGRAM FILES\COMMON FILES\WinTools
C:\WINDOWS\system32\rguokueg6.exe

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Check that you have carried out all the above steps/fixes and then reboot into Normal Mode and download Cleanup This will clean out your tempory files.

When finished please post a new log......

Please do the following..

Perform an online scan with Internet Explorer with Kaspersky WebScanner

Next Click on Launch Kaspersky Anti-Virus Web Scanner

You will be promted to install an ActiveX component from Kaspersky, Click Yes.

• The program will launch and then begin downloading the latest definition files:
• Once the files have been downloaded click on NEXT
• Now click on Scan Settings
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
      • Standard
    • Scan Options:
      • Scan Archives
      • Scan Mail Bases
• Click OK
• Now under select a target to scan:Select My Computer
• This will program will start and scan your system.
• The scan will take a while so be patient and let it run.
• Once the scan is complete it will display if your system has been infected.
  • Now click on the Save as Text button:
• Save the file to your desktop.

Copy and paste that information in your next post along with a fresh HJT log.

* Turn off the real time scanner of any existing antivirus program while performing the online scan

this is the saved text and hjt as requested:

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KASPERSKY ON-LINE SCANNER REPORT
Tuesday, September 06, 2005 13:44:02
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky On-line Scanner version: 5.0.67.0
Kaspersky Anti-Virus database last update: 6/09/2005
Kaspersky Anti-Virus database records: 139083
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: standard
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
A:\
C:\
D:\
E:\
G:\

Scan Statistics:
Total number of scanned objects: 49679
Number of viruses found: 9
Number of infected objects: 15
Number of suspicious objects: 0
Duration of the scan process: 5075 sec

Infected Object Name - Virus Name
C:\Program Files\Norton AntiVirus\Quarantine\2FD50939.exe Infected: Trojan-Downloader.Win32.Dyfuca.du
C:\Program Files\Norton AntiVirus\Quarantine\477C43B9.exe Infected: Trojan-Downloader.Win32.Dyfuca.du
C:\Program Files\Norton AntiVirus\Quarantine\477F6DB5.exe Infected: Trojan-Dropper.Win32.SurfSide.a
C:\Program Files\Norton AntiVirus\Quarantine\478317B2.dll Infected: Trojan.Win32.Golid.f
C:\Program Files\Norton AntiVirus\Quarantine\4A3F7697.htm Infected: Exploit.HTML.Mht
C:\Program Files\Norton AntiVirus\Quarantine\4FA21879.exe/EXE-file Infected: Trojan.Win32.Agent.aw
C:\Program Files\Norton AntiVirus\Quarantine\4FA21879.exe Infected: Trojan.Win32.Agent.aw
C:\Program Files\Norton AntiVirus\Quarantine\67D674F7.exe Infected: Trojan-Downloader.Win32.Small.agq
C:\Program Files\Norton AntiVirus\Quarantine\67D674F7.jar/BlackBox.class Infected: Exploit.Java.ByteVerify
C:\Program Files\Norton AntiVirus\Quarantine\67D674F7.jar/VerifierBug.class Infected: Exploit.Java.ByteVerify
C:\Program Files\Norton AntiVirus\Quarantine\67D674F7.jar/Beyond.class Infected: Trojan-Downloader.Java.OpenConnection.aa
C:\Program Files\Norton AntiVirus\Quarantine\67D674F7.jar Infected: Trojan-Downloader.Java.OpenConnection.aa
C:\Program Files\Norton AntiVirus\Quarantine\6833796F.exe/data0001/EXE-file Infected: Trojan-Downloader.Win32.Agent.ic
C:\Program Files\Norton AntiVirus\Quarantine\6833796F.exe/data0001 Infected: Trojan-Downloader.Win32.Agent.ic
C:\Program Files\Norton AntiVirus\Quarantine\6833796F.exe Infected: Trojan-Downloader.Win32.Agent.ic

Scan process completed.



Logfile of HijackThis v1.99.1
Scan saved at 1:46:36 PM, on 9/6/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\PROGRA~1\COMMON~1\aol\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\?hkntfs.exe
C:\Program Files\rdso\eetu.exe
C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
C:\PROGRA~1\COMMON~1\AOL\110081~1\EE\AOLHOS~1.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\palmOne\Hotsync.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Webshots\WebshotsTray.exe
C:\PROGRA~1\COMMON~1\AOL\110081~1\EE\AOLServiceHost.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Apache Group\Apache\Apache.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Apache Group\Apache\Apache.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\AIM95\aim.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;http://localhost
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)
O1 - Hosts: 216.19.0.250 idenupdate.motorola.com
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll (file missing)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {DE4CB3A9-C98F-8DAA-378D-5CFBC6C07704} - (no file)
O2 - BHO: (no name) - {E9F2703B-B2B0-0C28-72FE-818A64CC6922} - (no file)
O2 - BHO: (no name) - {F6033A5A-E8E4-577D-A8C4-821F661B8092} - (no file)
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [Desksite CMA] C:\Program Files\desksite\bin\cma.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\aol\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1100816298\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [Spyware Begone] c:\freescan\freescan.exe -FastScan
O4 - HKCU\..\Run: [Jwq3Rff9l] crysevt.exe
O4 - HKCU\..\Run: [Slmbum] C:\WINDOWS\system32\?hkntfs.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Aida] C:\Program Files\rdso\eetu.exe
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\WebshotsTray.exe
O4 - Global Startup: DataViz Inc Messenger.lnk = C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\palmOne\Hotsync.exe
O4 - Global Startup: hp psc 1000 series.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {0D3983A9-4E29-4F33-8313-DA22B29D3F87} (QuickBooks Online Edition Utilities Class v6) - https://accounting.quickbooks.com/v10.194/qboax6.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/downloads/kws/kavwebscan_unicode.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {59D04288-805E-4D43-BE09-83B1083E9E1E} (IUpdateAutoLaunch Control) - http://idenphones.motorola.com/idenupdate/nextel/iUpdateAutoLaunch.ocx
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {8CE3BAE6-AB66-40B6-9019-41E5282FF1E2} (QuickBooks Online Edition Utilities Class v8) - https://accounting.quickbooks.com/c4/v13.086/qboax8.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/yautocomplete.cab
O16 - DPF: {D92D7607-05D9-4DD8-B68B-D458948FB883} (QuickBooks Online Edition Utilities Class v7) - https://accounting.quickbooks.com/v11.150/qboax7.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\aol\AOLSPY~1\\aolserv.exe
O23 - Service: Apache - Unknown owner - C:\Program Files\Apache Group\Apache\Apache.exe" --ntservice (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: wrwpcxlqrabw (dwpncvdg6) - Unknown owner - C:\WINDOWS\system32\rguokueg6.exe (file missing)
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: PACSPTISVR - Unknown owner - C:\Program Files\Common Files\Sony Shared\AVLib\Pacsptisvr.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Sptisrv.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

thanks for the help because this has been very annoying, I'll be waiting

Your logs are a contradiction. Kaspersky reports nothing out of the ordinary but HijackThis tells me otherwise. Files deleted earlier have re-appeared in your system.

Please tell what type of Java engine you run on your machine. If unsure, go to Control Panel & double click on the Java icon.

Kaspersky's scan found some infected files in Norton's Quarantine folder. Please empty the quarantine folder before begining this fix.

Please download these additional files/programs. Do not run them until instructed to do so.
Unless otherwise stated, they should be stored in same directory as the HiJackThis program.

CleanUp.exe - Install.

KillBox v2.0.0.175.zip (it's important that you get version v2.0.0.175)


'UNPLUG'/DISCONNECT YOUR COMPUTER FROM THE INTERNET WHEN YOU HAVE FINISHED DOWNLOADING


Please save the following instructions in Notepad. I have customed my instructions on the assumption that you are using Notepad. It may lead to some confusion should you choose to do otherwise.

If there's anything that you don't understand, kindly ask your questions before proceeding with the fixes. There should not be any opened browsers when you are carrying out the procedures below.


IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.


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Uninstall the following programs, if present, using Control Panel->Add/Remove Programs:

• Purity Scan

= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =


Click Start->Run - type SERVICES.MSC & then click on the OK button

1. Locate the service - wrwpcxlqrabw (dwpncvdg6)
2. Double-click on it to open the Properties dialog.
   • Under the General tab, note down the name of "Service name". We shall need it later.
   • Stop the service by using the Stop button.
   • Change the Startup type to Disabled & then click on the OK button
3. Then start HiJackThis & go to Config>Misc.Tools...> Delete an NT service...
4. In the popup box that appears, type in "Service name" & then click on the OK button

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CLOSE ALL OTHER PROGRAMS & ALL OPENED WINDOWS


Run a scan with HiJackThis & select/tick the following & click "Fix checked" :

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1;http://localhost
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)
O2 - BHO: (no name) - {DE4CB3A9-C98F-8DAA-378D-5CFBC6C07704} - (no file)
O2 - BHO: (no name) - {E9F2703B-B2B0-0C28-72FE-818A64CC6922} - (no file)
O2 - BHO: (no name) - {F6033A5A-E8E4-577D-A8C4-821F661B8092} - (no file)
O4 - HKCU\..\Run: [Jwq3Rff9l] crysevt.exe
O4 - HKCU\..\Run: [Slmbum] C:\WINDOWS\system32\?hkntfs.exe
O4 - HKCU\..\Run: [Aida] C:\Program Files\rdso\eetu.exe
O23 - Service: wrwpcxlqrabw (dwpncvdg6) - Unknown owner - C:\WINDOWS\system32\rguokueg6.exe (file missing)


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Launch KillBox.exe & select the following options:

• Replace on Reboot
• use dummy

Select all the filenames below & then right-click & select Copy

• C:\WINDOWS\system32\?hkntfs.exe
  C:\Program Files\rdso\eetu.exe
  C:\WINDOWS\system32\crysevt.exe
  C:\WINDOWS\system32\rguokueg6.exe

* Go to the File menu, and choose Paste from Clipboard
* Click on the dropdown menu next to Full Path of File to Delete field.
* Verify that the filenames you pasted are found there
* Click the RED X button.
* Click Yes at the Delete on Reboot prompt.
* Click Yes at the 'Pending Operations prompt'.

If you receive a message such as: "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run TheKillbox, download and run missingfilesetup.exe. Then try Killbox again.

Click to expand...

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If you have not done so already, please enable the viewing of Hidden files
From Windows Explorer, go to Tools>Folder Options> View tab.

• Tick - Show hidden files and folder
• Untick - Hide file extensions for known types
• Untick - Hide protected operating system files

Click Yes to confirm & then click OK

Locate and delete the following folders, if present:

• C:\Program Files\rdso\

Search for & delete ... using Start> Search... the following files:

• crysevt.exe

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Run Cleanup! using the following configuration:

1. Click Options...
2. Set the slider to Standard CleanUp!
3. Uncheck the following:

• Delete Newsgroup cache
  [*]Delete Newsgroup Subscriptions
  [*]Scan local drives for temporary files

4. Click OK
5. Press the CleanUp! button to start the program. Reboot/logoff when prompted.
* CleanUp! will not create any backups!!


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REBOOT TO NORMAL MODE

Perform an online scan with Internet Explorer with Panda ActiveScan

1. Click [Scan your PC] & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
2. Click [Scan Now]
3. Enter your e-mail address & click [Scan Now] ...begins downloading 8 MB Panda's ActiveX controls

Begin the scan by selecting My Computer

• If it finds any malware, it will offer you a report.
• Click on see report. Then click Save report

Post the contents of the report in your next reply

*You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
*Turn off the real time scanner of any existing antivirus program while performing the online scan


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Download Trend Micro™ Anti-Spyware (by clicking the "Scan and Clean your PC" button).

• Double-click the tmas-web-scan.exe icon
• It will say "Loading TrendMicro definitions".
• Click "Start Scan"

After it's done scanning, click "Scan Results"

• Make sure all items found have a check next to them, then click "Clean Threats Now".
• Click Exit.

Reboot your computer. I then need you to repeat the same procedure above again... using the TrendMicro tool. I need the log from the second scan/clean...NOT the first...as this will contain what’s left in the system.

In place of the TrendMicro icon will be a text file called "Antispyware.log", please double-click that log and copy the entire contents and paste them here.


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Please download SilentRunners.vbs - Right click & choose Save As... SilentRunners.vbs

Before proceeding, disable any anti-virus or anti-spyware programs that may block/disable scripts
Double-click SilentRunners.vbs to run it. This will take a few minutes.
When it's done, you'll receive the prompt "All Done!". It will create a file called "Startup Programs". Post ALL its contents here in your next reply.


Go to HijackThis> Config> Misc Tools
Checkmark/tick 'list also minor sections (full)'
Click the 'Generate StartupList log' button
Post the log in your next reply


In your next post, please include fresh logs from:

1. HiJackThis
   [*] Online scan
   [*] Antispyware.log
   [*] Silent Runner's log
   [*] StartupList

Please provide details of any problems you encountered whilst performing the above steps & update us on how the computer behaves now