A few weeks ago my ACER 3620 laptop suddenly shut off. I went to start it up again and all I got was the splash screen followed by a black screen with a flashing dash in the corner. It refused to boot up no matter what I did. So, I went into the Bios and told it to boot from a disk. When I first set up my laptop, it burned a "back-up disk" onto a DVD. So, I inserted it and the screen read "loading RAMDISK image..." then brought up the ACER recovery screen. I selected to recieve instructions in English, a screen said "Restore Factory default system". I clicked next. It begin to reformat and restore factory default settings, but an error occured. There was a "fail in creating or opening a file" I clicked okay and it led to a little gray box reading Recovery32... Cannot find preload.tag for SetBootIni. Once I click okay again it starts all over from the splash screen.
Obviously, I have very little computer expierence and would like a little help fixing this. I can not find anything on the ACER support site. Please help.
Obviously, I have very little computer expierence and would like a little help fixing this. I can not find anything on the ACER support site. Please help.