When Acer eRecovery repeatedly appears it means you must continue with it if you want to get Windows working again.
If your friend had kept backups of all his files in a different location you wouldn't be in the situation you're in now. That's the whole point of keeping backups. What if the hard drive fails at some point in the future? -- his files would then be gone forever.
If you want to get files off the drive before doing the Recovery you'll have to remove the drive & install it into an external 2.5 inch hard drive enclosure, then plug the enclosure into a USB port on a different PC or laptop that's working properly.
After retrieving the files on to a CD or DVD, remove the drive from the enclosure and put it back inside his laptop. Then proceed with eRecovery.
But please tell him how important it is to keep backups of his files on a different drive or on to CD/DVD in future! Then he'll be able to proceed with Recovery in future without worrying about his files!
If your friend had kept backups of all his files in a different location you wouldn't be in the situation you're in now. That's the whole point of keeping backups. What if the hard drive fails at some point in the future? -- his files would then be gone forever.
If you want to get files off the drive before doing the Recovery you'll have to remove the drive & install it into an external 2.5 inch hard drive enclosure, then plug the enclosure into a USB port on a different PC or laptop that's working properly.
After retrieving the files on to a CD or DVD, remove the drive from the enclosure and put it back inside his laptop. Then proceed with eRecovery.
But please tell him how important it is to keep backups of his files on a different drive or on to CD/DVD in future! Then he'll be able to proceed with Recovery in future without worrying about his files!
