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Noobie saying hi :)

Over the last month or so my lappy has begun locking up when under stress - running Football Manager and Chrome in background/ running a recent game (CoD: MW3). Sometimes it just happens when I'm playing a film in VLC.

The screen freezes, if sound is playing then it slows down and sounds like a growl, mouse doesn't move, caps lock/ num lock can't be pressed, processor light stops flashing.

This usually went away after waiting around a minute but a couple of times recently I've gotten a dreaded blue screen and Windows creates a dump for me - can anyone decipher these (attached) and see if they can find what my problem is?

Pentium Dual Core T4300 @ 2.10GHz
4GB RAM
Windows 7 SP1 64 bit
ATI Mobility Radeon HD 4570

Computer has been getting incredibly hot recently too - could this just be through overheating?

Thanks for any help1
 

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Moderator - Networking
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Hi taipan99,

It definately sounds to me like a heating issue. Get a can of compressed air and blow the laptop out. Make sure it is off, unplugged and have the battery out (so that you do not turn it on by accident while cleaning it). Blow the air throughout the laptop making sure that you get where the vents are really good.
If the laptop still runs hot after blowing it out, you should either take it to a shop to get it cleaned (where they would take it apart to clean properly), or you could invest in a laptop cooler.
 

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Moderator TSF, Hardware Team Moderator
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First lets check you temperatures. Use a hardware monitoring program to check your temperatures. I always use Speedfan coz it shows fan speeds and temperatures as well, including HDD temperatures Download SpeedFan - Access temperature sensor in your computer. Core Temp should work. Get it here Core Temp - Supported processors. Also download Prime95 to stress test your CPU. You can get it from Download Prime95 27.7 Build 1 Preview / 26.6 Build 3 Free - A program designed to be used to find Mersenne Prime numbers. - Softpedia. About the dumps, I am not so good at analysing them, but this is what i got from a known debugger.

MODULE_NAME: athrx

FAULTING_MODULE: fffff80002e4f000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 4aca1ff5

READ_ADDRESS: 0000000000000538

CURRENT_IRQL: 0

FAULTING_IP:
athrx+59836
fffff880`03eb7836 0fb78038050000 movzx eax,word ptr [rax+538h]

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0xD1

LAST_CONTROL_TRANSFER: from fffff80002ecb1e9 to fffff80002ecbc40

STACK_TEXT:
fffff800`00ba1be8 fffff800`02ecb1e9 : 00000000`0000000a 00000000`00000538 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff800`00ba1bf0 fffff800`02ec9e60 : 00000000`00000000 fffffa80`06663710 fffff800`03041e80 00000000`000000c1 : nt!KeSynchronizeExecution+0x3d59
fffff800`00ba1d30 fffff880`03eb7836 : fffff880`03eba0f1 fffffa80`084b3040 fffff880`03eb49f3 fffffa80`065c5941 : nt!KeSynchronizeExecution+0x29d0
fffff800`00ba1ec8 fffff880`03eba0f1 : fffffa80`084b3040 fffff880`03eb49f3 fffffa80`065c5941 00000000`000000c1 : athrx+0x59836
fffff800`00ba1ed0 fffffa80`084b3040 : fffff880`03eb49f3 fffffa80`065c5941 00000000`000000c1 fffffa80`06632470 : athrx+0x5c0f1
fffff800`00ba1ed8 fffff880`03eb49f3 : fffffa80`065c5941 00000000`000000c1 fffffa80`06632470 fffffa80`084b3040 : 0xfffffa80`084b3040
fffff800`00ba1ee0 fffffa80`065c5941 : 00000000`000000c1 fffffa80`06632470 fffffa80`084b3040 fffff800`00ba2430 : athrx+0x569f3
fffff800`00ba1ee8 00000000`000000c1 : fffffa80`06632470 fffffa80`084b3040 fffff800`00ba2430 fffff880`03e8cb20 : 0xfffffa80`065c5941
fffff800`00ba1ef0 fffffa80`06632470 : fffffa80`084b3040 fffff800`00ba2430 fffff880`03e8cb20 fffffa80`06632470 : 0xc1
fffff800`00ba1ef8 fffffa80`084b3040 : fffff800`00ba2430 fffff880`03e8cb20 fffffa80`06632470 fffff880`00000001 : 0xfffffa80`06632470
fffff800`00ba1f00 fffff800`00ba2430 : fffff880`03e8cb20 fffffa80`06632470 fffff880`00000001 fffffa80`075c46b0 : 0xfffffa80`084b3040
fffff800`00ba1f08 fffff880`03e8cb20 : fffffa80`06632470 fffff880`00000001 fffffa80`075c46b0 fffff880`03eb1501 : 0xfffff800`00ba2430
fffff800`00ba1f10 fffffa80`06632470 : fffff880`00000001 fffffa80`075c46b0 fffff880`03eb1501 fffffa80`075c4670 : athrx+0x2eb20
fffff800`00ba1f18 fffff880`00000001 : fffffa80`075c46b0 fffff880`03eb1501 fffffa80`075c4670 80000000`00000000 : 0xfffffa80`06632470
fffff800`00ba1f20 fffffa80`075c46b0 : fffff880`03eb1501 fffffa80`075c4670 80000000`00000000 ffff0100`c0000001 : 0xfffff880`00000001
fffff800`00ba1f28 fffff880`03eb1501 : fffffa80`075c4670 80000000`00000000 ffff0100`c0000001 fffff880`00000002 : 0xfffffa80`075c46b0
fffff800`00ba1f30 fffffa80`075c4670 : 80000000`00000000 ffff0100`c0000001 fffff880`00000002 00000000`000000c1 : athrx+0x53501
fffff800`00ba1f38 80000000`00000000 : ffff0100`c0000001 fffff880`00000002 00000000`000000c1 fffff880`03e9a587 : 0xfffffa80`075c4670
fffff800`00ba1f40 ffff0100`c0000001 : fffff880`00000002 00000000`000000c1 fffff880`03e9a587 fffffa80`06814030 : 0x80000000`00000000
fffff800`00ba1f48 fffff880`00000002 : 00000000`000000c1 fffff880`03e9a587 fffffa80`06814030 00000000`00000000 : 0xffff0100`c0000001
fffff800`00ba1f50 00000000`000000c1 : fffff880`03e9a587 fffffa80`06814030 00000000`00000000 00000000`03480000 : 0xfffff880`00000002
fffff800`00ba1f58 fffff880`03e9a587 : fffffa80`06814030 00000000`00000000 00000000`03480000 fffffa80`065c5850 : 0xc1
fffff800`00ba1f60 fffffa80`06814030 : 00000000`00000000 00000000`03480000 fffffa80`065c5850 00000000`00000000 : athrx+0x3c587
fffff800`00ba1f68 00000000`00000000 : 00000000`03480000 fffffa80`065c5850 00000000`00000000 fffff880`03e9aaef : 0xfffffa80`06814030


STACK_COMMAND: kb

FOLLOWUP_IP:
athrx+59836
fffff880`03eb7836 0fb78038050000 movzx eax,word ptr [rax+538h]

SYMBOL_STACK_INDEX: 3

SYMBOL_NAME: athrx+59836

FOLLOWUP_NAME: MachineOwner

IMAGE_NAME: athrx.sys

BUCKET_ID: WRONG_SYMBOLS

Followup: MachineOwner
---------

0: kd> lmvm athrx
start end module name
fffff880`03e5e000 fffff880`03fdb000 athrx T (no symbols)
Loaded symbol image file: athrx.sys
Image path: \SystemRoot\system32\DRIVERS\athrx.sys
Image name: athrx.sys
Timestamp: Mon Oct 05 19:33:57 2009 (4ACA1FF5)
CheckSum: 0017C3B2
ImageSize: 0017D000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

The named file (athrx.sys) is the driver for your Atheros network adapter driver and is dated Mon Oct 05 19:33:57 2009. This is an old driver. Get the latest drivers from Acer's website. If they don't have a newer version (they should), get them from Artheros, though they have an unofficial Czech website.
 

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Discussion Starter #5
Thanks for this rapid support guys - I'm actually just about to go away for a few days. Will report back on Sunday!

Thanks again for everything!
 

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Hey guys

Please find below screenshots of Coretemp and Speedfan about 10 minutes after startup with mild Internet surfing. The flames don't bode well...

I ran Prime95 but nothing seemed to happen - I selected which Stress Test but the workers didn't do anything for a few minutes, and when I ended the run it said "0 tries in 5 minutes" for both workers. Any ideas?

Have now updated my driver from the link provided - thanks! However, when I go through Device Manager and check the properties of my card it still says:

Driver Date: 21/09/2009
Driver Version: 8.0.0.225

Shouldn't I see an updated time stamp on this now?

Am heading into town tomorrow for a full clean - long overdue. (Currently living in Saigon, Vietnam - am really hoping they know the difference between cleaning and wiping the computer...)
 

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