2 hours to run these test twice is a waste of time IMO especially if you have already done them. For server support, I call them, I tell them the RAID controller is dead and I tell them all the test I did and they send me the new part withing 15 minutes of the call and it gets to the office withing 3 hours. I call support for home users and get transferred to india, I tell them all the test I did, they have me re-run the test and two hours later I have to speak to a manager so that I can stop wasting my time re-running all these tests I have done couple times already.
Business support is good, regular support blows.
shadow121 said:
These tests have to be done so as a part can be booked. It is not as easy as ring up-tell problem and get part. The root of the problem has to be got.
I told them what the problem and what I did, we redo some of these tests and clearly at this point he sees the power supply is dead, we even tried another power supplied and it worked fine, but he insists on running the tests again. Waste of time?