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Discussion Starter · #1 · (Edited)
Good morning all, I'm a long time reader and a first time poster.

Basically, I've had my Windows XP computer for a very long time now, I'd say about 2-3 years. Until very recently the whole system worked like a charm.

Until I bought a new wireless keyboard/mouse set from 'Advent'. The driver for the new hardware never really installed properly, but it worked which is all I wanted so I thought nothing more of it. That was until the mouse and keyboard were broken while I was moving house. After that, the computer would no longer accept any form of mouse or keyboard at all.

My problem is simple, the old computer which still works and I would love to have back up and running does not accept a mouse or keyboard when the system boots to the desktop. I have been told it could be a ports/motherboard problem, but the computer still accepts the use of a keyboard when I load up in BIOS. So, the computer accepts a keyboard in BIOS with no problems, but as soon as I load to the desktop everything stops working and the mouse pointer freezes dead center of the screen.

This has happened every time since. I have had to stop using it as it is such a very strange problem. I really have no idea what to do.

I have tried at least 3 or 4 new mice and keyboards in both PS/2 ports and USB ports. Strange that in both types of ports, the system still recognises them in BIOS and not at the desktop.

Is there any way possible that I can resolve this problem by maybe formatting the old compter without a mouse and keyboard or is it a trip down to the specialists?

Thanks for your time and any help would be greatly appreciated.
 

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Hello and Welcome to TSF,

Boot into safemode F8 (tapping on F8 when pc first turns on)
At desktop, remove wireless drivers from add/remove in the control panel
also in program files as well
Go into device manager and uninstall the mouse and keyboard
reboot pc with a PS2 keyboard and mouse hooked up to it now.
 

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Discussion Starter · #4 ·
Thanks for the suggestions, they were much appreciated. I tried booting the computer up in safe mode and again, strangely, was able to use the keyboard to select safe mode from the menu (as well as the other modes) but as soon as the computer booted to the desk top, the mouse and the keyboard did nothing.

At this point, I'm wondering if there is any way possible to format the computer without the use of a mouse and keyboard. This is by far the strangest computer related problem I have ever had. :-/

Once again, any help would be appreciated. Thanks again.
 

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Try Safe Mode with Command Prompt, see if you can use the keyboard in that mode.
 

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Discussion Starter · #6 ·
Thanks for the reply. I tried using the command prompt but the keyboard and the mouse don't work at all as soon as the computer boots to the desktop.

I'm wondering whether a format would just fix everything and take it back to its factory status. I even tried selecting the option to boot from last good working point in the menu. False hope :-/

Thanks again.
 

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I was hoping that would work so we could check and see if any services had been disabled, or possibly do a System Restore. Doubtful you'd stil have a Restore point from before you installed the wireless keyboard/mouse though, unless it was very recent.

Since it works before Windows starts the hardware is OK, it's just that the drivers aren't working once Windows starts. A repair install might work, and you shouldn't lose any data.
A Factory Restore should also work.

One other thing to try.
Boot the system with no mouse or keyboard attached.
After the system has booted, connect a USB keyboard/Mouse (Do not connect a PS/2 type device while the system is powered).
This might convince Windows to detect and enable the keyboard and mouse.

This has a better chance of working if your system boots directly to the desktop without having to enter a password or click on your User Tile. I'm not sure if it will detect new hardware while it's sitting at the Welcome screen.

You can boot with a Live CD to recover any data you don't already have backed up. A Live CD would also give you access to the Registry, so it might be possible to manually uninstall the old wireless keyboard/mouse driver, but that would best be left to someone who can go "hands on" to go digging through the registry.

Live CDs
Ultimate Boot CD for Windows
BartPE CD/DVD
Ultimate Boot CD
Knoppix
Ubuntu
Puppy Linux

Jerry
 

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Are you booting into Safe Mode with Command Prompt (you would not be accessing it through the Desktop Gui at this point)? By hitting F8 after the computer boots but before the windows splash screen?
If so then type in SFC /Scannow put in your Windows CD and it will copy any Windows files it needs.
 
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