^ The problem with all outsourcing calls is,.. they( almost most of ) are now a days,...routed thro'/to Manila Philippines staff, who have zero knowledge of anything. Most of them who are sitting over there, I bet,...have not passed even their 2nd grades. Whenever you talk to either for Dell, Microsoft.obihai, Hauppauge, Maxtor, WDC, ooma, Adobe, Samsung, Assurance, , Notron, Motorola, and almost for so many makes, the Manila staff is nthg but the pain, a real pain,.....including their supervisors. They all belong to non-expertise and almost zero knowledge. I have tons of bitter experiences in many of the above Company's related questionnaires, ( been burnt for years ) phone calls, when they R routed, there.
1+ hrs of verification, ( need to tell each thingies -- phone nos, e-mail, name, ICCID, IMEI , at least 10 times ,. and,.. then even would write wrong.. ) then transfer to other o guys,... put you on music( for long time) , run away for lunch , hung ups,.... and technical knowledge NIL. I have bitter experiences during Dell PC warranties, they all R totally non-knowledgeable, so called Tech persons. To activate this phone i had to talk 10+ ppl - al l guided me all wrong things, about sim cards, opening of back cover, and unbelievable wrong advice, it's simply a torture when Philippines says we are Technical person and what we can do for you. I know this sounds like a harsh, off-topic bashing and mud-slinging but I am telling from my years of experiences with so many 10s of people. I hav enever seen any community of rest of teh any nations, with that much below IQ lots, when someone says themselves as Tech expertise. Sigh !
I simply avoid them, even if the product is under warranty, as the Tech support becomes the biggest joke there.