[exparisstevie]

Hi

just bought a 2wire home portal (1000 series) - and have it set up on my desktop as wired router (ethernet) and that's working fine. When I try and connect wirelessly to the network via my laptop - it shows the routers network and shows full signal - but at the acquiring network address bit it lags for ages and then shows limited or no connectivity. When checking details it is clear that my router is not providing an ip address

I am new to networking and am struggling here - another problem is that I have no set-up cd and according to the online support pages from 2wire this is the best way to set up a network

Can someone help me please - I spent 9hours trying to get this working yesterday and am admittedly, completely out of my depth with this

Thanks in advance


Stevie

 

[exparisstevie]

Hi Guys,

Still trying to get this wireless network going. IPCONFIG details might help one of you to spot a problem -

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Autoconfiguration ip address 172.16.1.36
subnetmask: 255.255.0.0
Default Gateway 172.16.0.1

Ethernet adapter Local Area Connection


Media State.............................Media Disconnected

 

[johnwill]

First question, can you connect the laptop using a wired connection? If not, try this:

TCP/IP stack repair options for use with Windows XP with SP2.

For these commands, Start, Run, CMD to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

 

[exparisstevie]

Anwer

Hi, In answer to your question - not only can I connect the laptop via ethernet to the network but I can also connect to my neighbours wireless network so the settings on the laptop seem to be good. It seems to point to an issue with the router.

When my laptop shows as being connected on router's network - I have checked (via the desktop) the web interface for the router and it shows that the wireless connection is not active....


Hope this gives more of a clue - I was unsure if I should still carry out the steps below your initial question - could you please let me know if I should still try this - Also, a friend suggested using a program called 'winsockfix' - as I have no idea what this does i'd rather ask your advice first



Stevie

 

[johnwill]

If you can connect to other wireless AP's, it's not the computer. I would suggest doing a factory reset on the router, and then trying the wireless with no encryption to get it running, then add the encryption back in. I suspect this is an encryption key issue.

 

[exparisstevie]

a scholar and a gentleman...

Hi John,

I know that you probably get this alot - but thankyou, thankyou, thankyou!!!!!

You are an absolute diamond, you've no idea how stressed I was getting with this router! - turns out the printed (default) encryption key, wasn't right! - put my own in and hey presto!!!


Thanks again, I really, really appreciate your help

Stevie


:wave: ray: ray: ray: ray: ray: ray: :wave:

PS, Maybe a bit cheeky, but could I ask for your help in the rest of the setup for the network? - All I need to be able to do is access files etc from my desktop through the laptop, can I do that? Kind of have access to the drives on the desktop as that one has a bigger hdd

 

[johnwill]

Glad we could help.

What have you tried in regard to setting up file sharing? If you've tried and failed, what are the symptoms?

Usually the biggest sticking point for home networking is firewall configuration. Can you tell us the version/patch level of Windows on the desktop, and any firewall software you have installed?

Can you open a command prompt and PING the desktop by IP address? How about pinging by name? That's the first step.