Tech Support Forum - View Single Post - Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista

You are viewing a conversation about Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista. To view the entire conversation, or to join in, click here: Thread: Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista

View Single Post
Old 01-17-2010, 01:29 AM  
jcgriff2
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,333
OS: Windows 10, 8.1 + Windbg :)


Pin

jc

v4.6.0

June 2017


BSOD Posting Instructions



1. Download the Sysnative BSOD Dump + System File Collection App - save to Documents folder - https://www.sysnative.com/apps/SysnativeBSODCollectionApp.exe

Please Note: For some unknown reason, the app cannot be downloaded with Firefox. We are currently looking into this problem. Use a different browser for now.

2. Run the app - double-click on the EXE file from #1
Output = new folder created in Documents + a zipped version -- SysnativeFileCollectionApp + SysnativeFileCollectionApp.zip

3. Create a new thread HERE and attach the Sysnative/jcgriff2 ZIP file
NOTE: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder. Windows Explorer should open and highlight the zipped folder

Please do not modify the output files
*** PLEASE upload ZIP files; not RAR files ***

For info:
The Sysnative BSOD Dump + System File Collection App does not get installed (it is a stand-alone EXE) nor does it make any changes to the registry. It only creates the SysnativeFileCollectionApp output folder + a zipped version - both located in Documents folder. You can delete them at any time, but we suggest that you wait until our work together is completed before doing so.

4. Please provide answers for -
Code:
 OS - Windows 10, 8.1, 8, 7 or Vista?
 x86 (32-bit) or x64 ?
 What was the original installed OS on the system?
 Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
 Approximate age of system (hardware)
 Approximate age of OS installation (if you know)
  Have you re-installed the OS?
 
 CPU 
 Video Card
 MotherBoard (if NOT a laptop)
 Power Supply - brand & wattage (if NOT a laptop)
 
 System Manufacturer 
 Exact model number (if laptop, check label on bottom)
 
Laptop or Desktop?
The number of BSOD analysts is very limited. If no reply after 48 hours, bump the thread.

5. While waiting for a reply -
Run - https://www.techsupportforum.com/for...ed-473665.html

Run Hardware Diagnostics -
- RAM -https://www.carrona.org/memdiag.html (read the details at the link)
- HDD - https://www.carrona.org/hddiag.html (read the details at the link)
- Initial - https://www.carrona.org/initdiag.html (read the details at the link)


STOP Errors (Bugchecks)
- http://msdn.microsoft.com/en-us/library/hh406232(v=VS.85).aspx
- http://www.carrona.org/bsodindx.html

Regards. . .

jcgriff2


`
jcgriff2 is offline