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Mac Book browsers trouble with online access

This is a discussion on Mac Book browsers trouble with online access within the Mac Support forums, part of the Tech Support Forum category. My Mac Book Pro is extremely slow accessing the internet. Whether I use Safari or Chrome is takes several minutes


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Old 11-03-2019, 11:25 AM   #1
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My Mac Book Pro is extremely slow accessing the internet. Whether I use Safari or Chrome is takes several minutes for a page to build. I noticed in my download folder that I had inadvertently downloaded an Adobe update. I ran my Intego Virus Barrier, CleanMyMac X and Malwarebytes several times and they tell me that the computer is clean. The problem persists. I've watched the activity monitor to see if I could detect any unusual activity, but I'm not sure what I should be looking for. My Mac desktop is on the same router and it has no problems. Also, the Mac Book runs all other applications (Word, Excel, etc.) without any problems.
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Old 11-03-2019, 11:33 AM   #2
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Hi and Welcome to TSF!

Which MacBook are you using and how far away are you from the router?

Does the issue persist if you are hardwired?

What version of macOS are you running?
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Old 11-03-2019, 12:16 PM   #3
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Using it in the next room to the router. In the past it worked any where in the house.
I haven't tried to hardwire it. I don't have a connection to hardwire it.
Catalina Version 10.15.1
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Old 11-03-2019, 06:00 PM   #4
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Chief was asking what Year Macbook Pro do you have?
Try downloading and scanning with DetectX. This should find any malware and be able to remove it.
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Old 11-04-2019, 05:07 AM   #5
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I downloaded and ran DetectX. It found a couple of files which were deleted. The problem continued. I reran DetectX several times and it tells me the computer is clean. I've also rebooted a number of times. Still having the problem.
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Old 11-04-2019, 07:42 AM   #6
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Once an Anti-Malware product, like DetectX has run once, and remove any malware, there is no reason to run it again, because it is clean.
Try these troubleshooting suggestions https://www.macbookproslow.com/how-to-fix-wifi-issues/
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Old 11-08-2019, 07:14 AM   #7
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Nothing worked. I had to reinstall MacOS. Everything seems fine now, however my IMac desktop is now behaving the same way. I'll have to reinstall there. The Apple people think it may be an app I have on both machines.
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Old 11-08-2019, 09:40 AM   #8
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After reinstalling and getting your computer the way you want it with all of your User Files, and Programs, then make a Disk Image Backup using Time Machine and save the image to an External HDD. If this problem should arise again, then just restore your backup and you will be back in business in a few minutes, instead of hours. https://basilsalad.com/how-to/create...rk-drive-lion/
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