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[SOLVED] Explorer crashes when window closed! (Must Read please..)

This is a discussion on [SOLVED] Explorer crashes when window closed! (Must Read please..) within the Internet Explorer & Edge Forum forums, part of the Tech Support Forum category. everytime i close one of my windows, a error report pops-up the only choice is to Don't Send it after


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Old 11-17-2007, 03:33 AM   #1
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everytime i close one of my windows, a error report pops-up
the only choice is to Don't Send it
after that all my windows will close
even if i am using only 1 window, that error still pops-up
i dont know what to do.. yes i can use the tab but i need to use other window too

please help me..
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Old 11-17-2007, 03:51 AM   #2
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Hello and welcome to TSF

Click Start, All programs, Accessories, System tools and click on Internet Explore (No Addons)

Try the above and see if you still ahve the same problems.
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Old 11-17-2007, 06:32 AM   #3
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thank you very much

but

is there anything i can do to stop showing this message

Internet Explorer is currently running with add-ons disabled ?
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Old 11-17-2007, 06:52 AM   #4
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i tried to clear the address (in pop up blocker system) but still message pops up
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Old 11-17-2007, 04:52 PM   #5
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That wasn't a solution to the problem , that is to help me narrow down the problem. Which I now know it is a problem with an add-on, please do this:


Produce a list of IE add ons

  • Click Here to download StartUplist. Save it to your desktop.
  • Extract the files.
  • You should now have StartupList.exe double click on it.
  • Wait until it is complete.
  • Right click on Browser Helper Objects (BHO), click on Save Node and all sub nodes as.. then when the save box appears type in BHO.txt and click Save.
  • Now right click on ActiveX Objects, click on Save Node and all sub nodes as.. then when the save box appears type in ActiveX Objects.txt and click Save.
  • Then right click on Internet Explore toolbar, click on Save Node and all sub nodes as.. then when the save box appears type in IE toolbars.txt and click Save.
  • Last one, right click on Internet Explore buttons/tools, click on Save Node and all sub nodes as.. then when the save box appears type in IE buttons.txt and click Save.

Open up the folder where Startuplist.exe is stored and locate thes files, please post them in your next reply:
  • BHO.txt
  • ActiveX Objects.txt
  • IE toolbars.txt
  • IE buttons.txt
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Old 11-17-2007, 07:31 PM   #6
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BHO.txt

StartupList 2.02 partial report
Root node was 'Browser Helper Objects (7)'
Full path to root node: This Computer\Browser Helper Objects (7)

&Yahoo! Toolbar Helper = {02478D38-C3F9-4efb-9B51-7695ECA05670} = C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
AcroIEHlprObj Class = {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} = C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
FDMIECookiesBHO Class = {CC59E0F9-7E43-44FA-9FAA-8377850BF205} = C:\Program Files\Free Download Manager\iefdm2.dll
NAV Helper = {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} = c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
Skype add-on (mastermind) = {22BF413B-C6D2-4d91-82A9-A0F997BA588C} = C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
SSVHelper Class = {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} = C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
Yahoo! IE Services Button = {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} = C:\Program Files\Yahoo!\Common\yiesrvc.dll

ActiveX Objects.txt

StartupList 2.02 partial report
Root node was 'ActiveX objects (16)'
Full path to root node: This Computer\ActiveX objects (16)

BASEIE40_W2K - {89820200-ECBD-11cf-8B85-00AA005B4383} - C:\WINDOWS\system32\ie4uinit.exe -BaseSettings
BRANDING.CAB - {60B49E34-C7CC-11D0-8953-00A0C90347FF} - RunDLL32 IEDKCS32.DLL,BrandIE4 SIGNUP
DOTNETFRAMEWORKS - {89B4C1CD-B018-4511-B0A1-5476DBF70820} - C:\WINDOWS\system32\Rundll32.exe C:\WINDOWS\system32\mscories.dll,Install
Fax - {8b15971b-5355-4c82-8c07-7e181ea07608} - rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\fxsocm.inf,Fax.Install.PerUser
IE4Shell_NT - {89820200-ECBD-11cf-8B85-00AA005B4340} - regsvr32.exe /s /n /i:U shell32.dll
IEACCESS - {26923b43-4d38-484f-9b9e-de460746276c} - C:\WINDOWS\system32\ie4uinit.exe -UserIconConfig
IEUDINIT - {12d0ed0d-0ee0-4f90-8827-78cefb8f4988} - C:\WINDOWS\system32\ieudinit.exe
MailNews - {44BBA840-CC51-11CF-AAFA-00AA00B6015C} - "%ProgramFiles%\Outlook Express\setup50.exe" /APP:OE /CALLER:WINNT /user /install
Media Center Shortcut - {407408d4-94ed-4d86-ab69-a7f649d112ee} - C:\WINDOWS\System32\rundll32.exe setupapi,InstallHinfSection QuickLaunchShortcut 640 C:\WINDOWS\inf\mcdftreg.inf
Messenger - {5945c046-1e7d-11d1-bc44-00c04fd912be} - rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\msmsgs.inf,BLC.QuietInstall.PerUser
Microsoft Windows Media Player - {6BF52A52-394A-11d3-B153-00C04F79FAA6} - rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\wmp11.inf,PerUserStub
NetMeeting - {44BBA842-CC51-11CF-AAFA-00AA00B6015B} - rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\msnetmtg.inf,NetMtg.Install.PerUser.NT
OEACCESS - {881dd1c5-3dcf-431b-b061-f3f88e8be88a} - C:\WINDOWS\system32\shmgrate.exe OCInstallUserConfigOE
Theme Component - {2C7339CF-2B09-4501-B3F3-F3508C9228ED} - C:\WINDOWS\system32\regsvr32.exe /s /n /i:/UserInstall C:\WINDOWS\system32\themeui.dll
WAB - {7790769C-0471-11d2-AF11-00C04FA35D02} - "%ProgramFiles%\Outlook Express\setup50.exe" /APP:WAB /CALLER:WINNT /user /install
WMPACCESS - {22d6f312-b0f6-11d0-94ab-0080c74c7e95} - C:\WINDOWS\inf\unregmp2.exe /ShowWMP

IE toolbars.txt

StartupList 2.02 partial report
Root node was 'Internet Explorer toolbars'
Full path to root node: This Computer\Internet Explorer toolbars

* All users (1) *
Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

* This user *
- ShellBrowser (1)
&Address - {01E04581-4EEE-11D0-BFE9-00AA005B4383} - C:\WINDOWS\system32\browseui.dll

- WebBrowser (4)
&Address - {01E04581-4EEE-11D0-BFE9-00AA005B4383} - C:\WINDOWS\system32\browseui.dll
&Links - {0E5CBF21-D15F-11D0-8301-00AA005B4383} - C:\WINDOWS\system32\SHELL32.dll
Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

IE buttons.txt
StartupList 2.02 partial report
Root node was 'Internet Explorer buttons/tools (7)'
Full path to root node: This Computer\Internet Explorer buttons/tools (7)

Sun Java Console - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
Research - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
@xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
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Old 11-20-2007, 03:19 AM   #7
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Ok, they all seem to be fine. We need to do a bit of trial and error until we find the problem...

Disable a add on Internet Explore 7
  • Open Internet Explorer.
  • Click the Tools button, click Manage Add-ons, and then click Disable Add-ons.
  • Click Free Download Manager, click Disable, and then click OK.
  • Close IE. Do you get the same error?
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Old 11-21-2007, 03:07 AM   #8
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there is no Free Download Manager in the choices.. i tried the 4 choices but not Free Download Manager
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Old 11-21-2007, 03:10 AM   #9
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Did you install a Download Manager? if so do you still use it?
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Old 11-21-2007, 04:09 AM   #10
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yes i have download manager, but i only use it if im downloading
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Old 11-21-2007, 05:38 AM   #11
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Lets try this one instead....

Disable a add on Internet Explore 7
  • Open Internet Explorer.
  • Click the Tools button, click Manage Add-ons, and then click Disable Add-ons.
  • Click Connection Help (Could be called PC Health), click Disable, and then click OK.
  • Close IE. Do you get the same error?
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Old 11-23-2007, 12:41 AM   #12
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yes :(
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Old 12-02-2007, 11:04 PM   #13
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what now O_O
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Old 12-03-2007, 01:53 AM   #14
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they all still look fine to me, i dont know which one is the problem. you can do this:

you can nuke all the add-ons that would solve the problem. it is up to you if you do or not.

open ie click tools => internet options click on the tab advanced then click on reset. click reset on the prompt.
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Old 03-27-2008, 11:38 AM   #15
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Send a message via MSN to mfsinc

i had this same problem with IE6, Free Download Manager was to blame, its a add-on called

FDMIECookiesBHO Class - iefdm2.dll

disabling it worked for me
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Old 03-28-2008, 12:44 AM   #16
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I am glad to hear you got the problem solved.
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