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PLEASE help!!

This is a discussion on PLEASE help!! within the Virus/Trojan/Spyware Help forums, part of the Tech Support Forum category. For the past few days now, I've had this problem. On my Chrome, I keep getting this safe surf thing,


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Old 03-23-2017, 01:44 AM   #1
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For the past few days now, I've had this problem. On my Chrome, I keep getting this safe surf thing, which I know I didn't download, and sometimes annoying ads pop up or show up in the search engine with everything I search on Google!
I've looked in my programs in the Control Panel, I don't have anything suspicious installed, I've tried uninstalling then reinstalling Chrome, it's still there. I've tried adwcleaner, it says it removes it but then it's still there! I've tried a virus scan, nothing. I can't seem to get rid of this!
Please help me, is there anything I can do to get rid of it!?
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Old 03-23-2017, 07:35 AM   #2
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Do you see exactly like this: SafeSurf®? If not it's fake Safe Surf. Post back and we can take it from there.
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Old 03-23-2017, 02:14 PM   #3
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It is malware and I can't get rid of it! Can you please just tell me how to get rid of it! Ads keep popping up and it's really annoying and I just want to get rid of it!
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Old 03-23-2017, 04:49 PM   #4
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We recommend that you read this article…
https://www.techsupportforum.com/foru...lp-305963.html
follow the instructions very carefully; then, post all the requested logs and information; as instructed, in the Virus/Trojan/Spyware Help section of the forum.
(Simply, click on the colored links to be re-directed.)

Please ensure that you create a new thread in the Virus/Trojan/Spyware HelpForum; not back here in this one.

When carrying out The Malware Removal Steps, if you cannot complete any of them for whatever reason, just continue on with the next one until they are all completed.
However,it is extremely important to make mention of the fact that you could not complete any of the steps in your post to the Virus/Trojan/Spyware Help Forum; where an Analyst will assist you with other workarounds.

Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.
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