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One Avast shield keeps turning itself off; possible virus

This is a discussion on One Avast shield keeps turning itself off; possible virus within the Virus/Trojan/Spyware Help forums, part of the Tech Support Forum category. Hello! Brand new computer (well, used, but new to me) and the same old virus problems. The Avast Behavior Shield

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Old 05-07-2017, 08:18 PM   #1
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Join Date: Aug 2011
Posts: 127
OS: Windows XP


Brand new computer (well, used, but new to me) and the same old virus problems.

The Avast Behavior Shield turns itself off every time I hit "Connect" on VZAccess manager during the last 24 hours. Avast does warn me that it's off and I click it back on manually. Says it's back on, but I have my doubts.

Particularly as when I tried to surf eBay, the website suddenly thought I lived in the Czech Republic. Yeah, I've changed my eBay password and my PayPal on a friend's clean computer already.

So here's the DDS log with the ATTACH, err, attached.

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.18377
Run by Lois at 19:58:07 on 2017-05-07
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.2302.1316 [GMT -7:00]
AV: Avast Antivirus *Disabled/Updated* {8EA8924E-BC81-DC44-8BB0-8BAE75D86EBF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Avast Antivirus *Enabled/Updated* {35C973AA-9ABB-D3CA-B100-B0DC0E5F2402}
FW: Avast Antivirus *Disabled* {B693136B-F6EE-DD1C-A0EF-229B8B0B29C4}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\AVAST Software\Avast\afwServ.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\System32\svchost.exe -k utcsvc
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files (x86)\Fitbit Connect\FitbitConnectService.exe
C:\Windows\system32\svchost.exe -k HsfXAudioService
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.bing.com/
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [appnhost] C:\Users\Lois\AppData\Local\Mixesoft\AppNHost\appnhost.exe
uRun: [Fitbit Connect] "C:\Program Files (x86)\Fitbit Connect\Fitbit Connect.exe" /autorun
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: [Fitbit Connect] "C:\Program Files (x86)\Fitbit Connect\Fitbit Connect.exe" /autorun
StartupFolder: C:\Users\Lois\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MONITO~1.LNK - C:\Windows\System32\RunDll32.exe
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print 2.0\smartprintsetup.exe
DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} - hxxp://www.driveragent.com/files/driveragent.cab
TCP: Interfaces\{F95CEED0-1F7A-4F22-8ADB-56E509B2E268} : NameServer =
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\58.0.3029.96\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level
x64-BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-TB: avast! WebRep: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - LocalServer32 - <no file>
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\System32\NvCpl.dll,NvStartup
x64-Run: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvLaunch.exe" /gui
x64-SSODL: WebCheck - <orphaned>
============= SERVICES / DRIVERS ===============
R1 aswbidsdriver;aswbidsdriver;C:\Windows\System32\drivers\aswbidsdrivera.sys [2017-2-9 311808]
R1 aswKbd;aswKbd;C:\Windows\System32\drivers\aswKbd.sys [2015-4-17 32600]
R1 aswNetSec;aswNetSec;C:\Windows\System32\drivers\aswNetSec.sys [2017-4-9 507928]
R1 aswSnx;aswSnx;C:\Windows\System32\drivers\aswSnx.sys [2012-8-15 1007160]
R1 aswSP;aswSP;C:\Windows\System32\drivers\aswSP.sys [2012-8-15 569192]
R2 aswMonFlt;aswMonFlt;C:\Windows\System32\drivers\aswMonFlt.sys [2012-8-15 128648]
R2 avast! Antivirus;Avast Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2017-5-3 263304]
R2 avast! Firewall;Avast Firewall Service;C:\Program Files\AVAST Software\Avast\afwServ.exe [2017-5-3 310496]
R2 DiagTrack;Diagnostics Tracking Service;C:\Windows\System32\svchost.exe -k utcsvc [2009-7-13 27136]
R2 Fitbit Connect;Fitbit Connect Service;C:\Program Files (x86)\Fitbit Connect\FitbitConnectService.exe [2016-8-12 5911720]
R2 HsfXAudioService;HsfXAudioService;C:\Windows\System32\svchost.exe -k HsfXAudioService [2009-7-13 27136]
R2 IntuitUpdateServiceV4;Intuit Update Service v4;C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe [2016-9-7 21216]
R3 aswNetNd6;Avast Firewall NDIS6 Helper;C:\Windows\System32\drivers\aswNetNd6.sys [2017-4-9 29432]
R3 CAXHWAZL;CAXHWAZL;C:\Windows\System32\drivers\CAXHWAZL.sys [2009-2-12 292864]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2012-8-16 243744]
R3 SMSIVZAM5X64;SMSIVZAM5X64 NDIS Protocol Driver;C:\PROGRA~2\VERIZO~1\VZACCE~1\SMSIVZAM5X64.SYS [2009-5-25 43032]
S2 aswStm;aswStm;C:\Windows\System32\drivers\aswStm.sys [2014-4-16 158368]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2015-11-5 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2015-11-5 125112]
S3 aswbIDSAgent;aswbIDSAgent;C:\Program Files\AVAST Software\Avast\x64\aswidsagenta.exe [2017-5-3 7346208]
S3 aswHwid;aswHwid;C:\Windows\System32\drivers\aswHwid.sys [2014-5-6 38296]
S3 aswTap;avast! SecureLine TAP Adapter v3;C:\Windows\System32\drivers\aswTap.sys [2014-9-27 44640]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2016-10-7 114688]
S3 PTDUBus;PANTECH UM175 Composite Device Driver ;C:\Windows\System32\drivers\PTDUBus.sys [2012-8-17 70672]
S3 PTDUMdm;PANTECH UM175 Drivers;C:\Windows\System32\drivers\PTDUMdm.sys [2012-8-17 173456]
S3 PTDUVsp;PANTECH UM175 Diagnostic Port;C:\Windows\System32\drivers\PTDUVsp.sys [2012-8-17 173456]
S3 PTDUWFLT;PTDUWWAN Filter Driver;C:\Windows\System32\drivers\PTDUWFLT.sys [2012-8-17 12688]
S3 PTDUWWAN;PANTECH UM175 WWAN Driver;C:\Windows\System32\drivers\PTDUWWAN.sys [2012-8-17 141840]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-8-14 1255736]
=============== File Associations ===============
ShellExec: SZBrowser.exe: open="C:\Program Files\AVAST Software\SZBrowser\Launcher.exe" "%1"
=============== Created Last 30 ================
2017-05-08 02:25:55 -------- d-sh--w- C:\$RECYCLE.BIN
2017-04-29 04:13:15 -------- d-----w- C:\Program Files (x86)\Fitbit Connect
2017-04-28 04:14:36 -------- d-----w- C:\Users\Lois\AppData\Roaming\Verizon
2017-04-28 04:13:31 -------- d-----w- C:\Program Files (x86)\Verizon
2017-04-12 03:24:42 -------- d-----w- C:\ProgramData\Visan
2017-04-10 03:27:20 507928 ----a-w- C:\Windows\System32\drivers\aswNetSec.sys
2017-04-10 03:24:46 29432 ----a-w- C:\Windows\System32\drivers\aswNetNd6.sys
==================== Find3M ====================
2017-05-04 05:48:20 158368 ----a-w- C:\Windows\System32\drivers\aswStm.sys
2017-05-04 05:48:19 339696 ----a-w- C:\Windows\System32\drivers\aswVmm.sys
2017-05-04 05:48:18 75704 ----a-w- C:\Windows\System32\drivers\aswRvrt.sys
2017-05-04 05:48:18 38296 ----a-w- C:\Windows\System32\drivers\aswHwid.sys
2017-05-04 05:48:18 128648 ----a-w- C:\Windows\System32\drivers\aswMonFlt.sys
2017-05-04 05:48:16 101152 ----a-w- C:\Windows\System32\drivers\aswRdr2.sys
2017-05-04 05:46:07 1007160 ----a-w- C:\Windows\System32\drivers\aswSnx.sys
2017-05-04 05:46:06 32600 ----a-w- C:\Windows\System32\drivers\aswKbd.sys
2017-05-04 05:45:17 49016 ----a-w- C:\Windows\System32\drivers\aswbuniva.sys
2017-05-04 05:45:16 334576 ----a-w- C:\Windows\System32\drivers\aswbloga.sys
2017-05-04 05:45:14 190256 ----a-w- C:\Windows\System32\drivers\aswbidsha.sys
2017-05-04 05:45:13 311808 ----a-w- C:\Windows\System32\drivers\aswbidsdrivera.sys
2017-04-12 02:56:27 802904 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2017-04-12 02:56:27 144472 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2016-09-29 16:21:48 478720 ----a-w- C:\Program Files (x86)\setup.exe
2016-09-29 16:21:44 2310144 ----a-w- C:\Program Files (x86)\openoffice413.msi
2015-10-09 04:08:14 6420480 ----a-w- C:\Program Files (x86)\GUT23E6.tmp
============= FINISH: 19:59:10.22 ===============
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