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This is a discussion on Need Help with Computer Issues within the Virus/Trojan/Spyware Help forums, part of the Tech Support Forum category. Since the log says that it didn't find any problems, I'd be surprised if there were any improvements. So I


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Old 05-16-2020, 12:02 PM   #21
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Since the log says that it didn't find any problems, I'd be surprised if there were any improvements.

So I suggest you run the 2nd fix (the chkdsk one) and see if that does the trick.
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Old 05-17-2020, 03:56 PM   #22
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I ran the second test. I had to leave before the scan was done. Here is the log it does not appear that it ran correctly:

Fix result of Farbar Recovery Scan Tool (x64) Version: 13-05-2020 01
Ran by Daniel (17-05-2020 10:18:53) Run:10
Running from C:\Users\Daniel\Desktop
Loaded Profiles: Daniel & QBDataServiceUser28
Boot Mode: Normal
==============================================

fixlist content:
*****************
SystemRestore: On
CreateRestorePoint:
CMD: ECHO Y|CHKDSK C: /F
Reboot:
*****************

SystemRestore: On => completed
Restore point was successfully created.

========= ECHO Y|CHKDSK C: /F =========

The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N) Y

This volume will be checked the next time the system restarts.

========= End of CMD: =========



The system needed a reboot.

==== End of Fixlog 10:19:46 ====
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Old 05-17-2020, 09:55 PM   #23
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OK, the script I gave you should have answered the Y prompt and forced a reboot, but it seems that for some reason that hasn't happened, so we're going to have to do things manually.

So ....
  • Right click the Start button and select Command Prompt (Admin)
  • This will open a Command Windows
  • Type CHKDSK C: /F and hit Enter
  • When prompted with Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N) Y
    answer by typing Y and hitting Enter
  • Exit the Command Window.

Now Reboot your Computer

On reboot your Computer will run a disk check on your hard drive, and will attempt to fix any faults it finds.

This can take quite some time to complete.

When it has completed, let me know if there is any improvement with your problem.
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Old 05-20-2020, 10:32 AM   #24
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I completed the scan and fix. As I was using my computer today I am still having 2 of the same issues. I was running Quick Books Desktop 2018 and Chrome. When I got done I closed QB and then Chrome. When I tried to re-start Chrome it would not so I had to re-start my computer to get Chrome to open.

The other problem is in QB it runs slow and when you make an entry it takes like 2 minutes before you hear the Beep that comes after your entry.

Could this be a software issue with QB?

Thanks.
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Old 05-20-2020, 03:21 PM   #25
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Hard to say whether this is a problem with QB, or a problem with your OS, could also be a hardware problem.

Try uninstalling QB, and then re-installing a new copy. If that doesn't resolve things (and I tend to think that it won't), then you could try performing a repair install of W8.1 .... https://www.eightforums.com/threads/...ndows-8.26095/ ... (as you don't have an install disk, use the section explaining how to do this using a W8.1 ISO file).

To be honest, if those don't work, then I'm pretty much at the end of any suggestions I might have. My expertise is in removing Malware, and from what I can see, your problems are not being caused by Malware.

Could be that some of the guys in the W8 forum ... https://www.techsupportforum.com/forums/f320/ ... might be able to suggest something that I've not tried with you.
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Old 05-21-2020, 08:23 AM   #26
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Thank you for all your help. We generally need to upgrade Quick Books about every 2 years anyways so I will look into that. I will look into the other options you suggested on the OS system.

Thanks again.
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Old 05-21-2020, 09:04 AM   #27
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You're welcome.

Please let me know how things go, sorry we haven't found a resolution to your problem yet.
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Old Today, 06:11 AM   #28
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As this topic appears to have come to a standstill, I will now close it.

If you need it re-opening, send me a PM.
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