THese messages are scams of course.
We recommend that you read this article…
follow the instructions very carefully; then, post all the requested logs and information; as instructed, in the Virus/Trojan/Spyware Help
section of the forum.
(Simply, click on the colored links to be re-directed.)
Please ensure that you create a new thread in the Virus/Trojan/Spyware Help
Forum; not back here in this one
When carrying out The Malware Removal Steps, if you cannot complete any of them for whatever reason, just continue on with the next one until they are all completed.
However,it is extremely important to make mention of the fact that you could not complete any of the steps in your post to the Virus/Trojan/Spyware Help
Forum; where an Analyst will assist you with other workarounds.
Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.