Go Back   Tech Support Forum > Security Center > Virus/Trojan/Spyware Help

User Tag List

McAfee Quarantees Trojan Horses That Aren't Trojan Horses

This is a discussion on McAfee Quarantees Trojan Horses That Aren't Trojan Horses within the Virus/Trojan/Spyware Help forums, part of the Tech Support Forum category. I have a Core2 Quad 2.4ghz; run Vista Home Premium. Bought WD My Passport eternal H.D. with auto backup and

Closed Thread
Thread Tools Search this Thread
Old 09-19-2009, 07:29 AM   #1
Join Date: Sep 2009
Posts: 1

I have a Core2 Quad 2.4ghz; run Vista Home Premium. Bought WD My Passport eternal H.D. with auto backup and sync software. Also have lots of RealArcade games. When I bought H.D., McAfee Security through Comcast quarantined sync software and ID'd it as having trojan horse. Naturally I contacted Western Digital; they said not true, that McAfee ID's software as trojan so just disable McAfee when I use H.D. Then I called McAfee; they said sometimes codes are written in software that are ID'd as trojans that may not be but offered no solution. Since then, I have intermittently had some of my RealArcade games which I have purchased quarantined as having trojan horses, rendering them inoperable. Yesterday my scan quarantined 7 games that I cannot now play. I contacted RealArcade; they said just redownload them and use them, which I have not tried to do. I have about 50-60 RealArcade games I have purchased; so it's a big investment to just ditch them. Here are the names of the files McAfee scan ID'd yesterday as trojan horses, all of which were in my RealArcade games: They all begin with "Artemis!" plus the following numbers: 4F53031AA2F9, F7F23B439CD1, AEBE20B39E8D, 2E1652AC399E, FD31201B747C, CCD64F0FDBD3, 952F577B7691, (and the previous week scan) CD61220FA34F.

About a week ago I downloaded the latest version of Skype after being prompted to do so by my "Dell [computer] Support Center" (before this scan and after the last one), and a Skype message now pops up every time I visit the RealArcade website, which states: Another application(SkypeNames.exe) is attempting to access Skype, but we are unable to respond. Please try to restart the application.

My questions:
1. Could Skype be causing the latest problem even though the H.D. problem occurred over a year ago? If so, suggestions? How do I get rid of the popup?
2. How can I evaluate whether or not these files actually have a trojan horse and they should stay in quarantine to prevent damage to my computer?
3. If safe, can I take these files ID's with trojan horses out of quarantine; and if so, how do I do that? At the same time, how can I "mark" them as safe so that McAfee will not continue to ID as trojan horses?
4. Is there different Security Software other than McAfee that would NOT ID what I have been told are not really trojan horses as trojan horses; and if so, which ones?
5. Any other suggestions or help would be appreciated.

gram91 is offline  
Sponsored Links
Old 09-21-2009, 04:31 AM   #2
TSF Team, Emeritus
Join Date: Oct 2006
Location: UK
Posts: 5,264

Hello and welcome to TSF

Regarding the Artemis detections, i suggest you read this thread for more information.

If your issues are Virus/Trojan/Spyware related, please follow instructions below.


We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a
Having problems with spyware and pop-ups? First Steps
link at the top of each page.


Please follow our pre-posting process outlined here:


After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.
TheBruce1 is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Post a Question

» Site Navigation
 > FAQ
Powered by vBadvanced CMPS v3.2.3

All times are GMT -7. The time now is 04:44 AM.

Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
User Alert System provided by Advanced User Tagging v3.1.0 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Copyright 2001 - 2018, Tech Support Forum

Windows 10 - Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts