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Low memory, slow, frequent unexpected reboots and suspicions that I have a trojan

This is a discussion on Low memory, slow, frequent unexpected reboots and suspicions that I have a trojan within the Virus/Trojan/Spyware Help forums, part of the Tech Support Forum category. Hi My problems began a while back and I thought I had beaten them but maybe I didn't clean everything


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Old 04-28-2009, 09:55 PM   #1
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Hi

My problems began a while back and I thought I had beaten them but maybe I didn't clean everything as well as I thought.

I frequently run low on hard disk memory on the partition where my OP is located and I have been moving things around between disks to free up space. The PC is often slow and I have presumed that this is a memory problem, however I'm often in the middle of running a program (especially Ad-Aware and Spybot) when the machine reboots spontaneously. I had to run GMER 8-9 times before I got a log.

So herewith my files as instructed:


DDS (Ver_09-03-16.01) - NTFSx86
Run by SD at 10:07:42.32 on Tue 28/04/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.61.1033.18.736.107 [GMT 10:00]

AV: Norton 360 *On-access scanning enabled* (Updated)
FW: Norton 360 *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
svchost.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
D:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\SD\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://g.ninemsn.com.au/0SEENAU/SAOS01?FORM=TOOLBR
uStart Page = hxxp://www.google.com.au/
uSearchURL,(Default) = hxxp://g.ninemsn.com.au/0SEENAU/SAOS01?FORM=TOOLBR
uURLSearchHooks: N/A: {9cb65206-89c4-402c-ba80-02d8c59f9b1d} - c:\program files\asktbar\srchastt\1.bin\A5SRCHAS.DLL
uWindows: load=c:\oplimit\ocraware.exe
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: eBay Toolbar Helper: {22d8e815-4a5e-4dfb-845e-aab64207f5bd} - c:\program files\ebay\ebay toolbar2\eBayTB.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - d:\progra~1\spybot~1\SDHelper.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.6\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Ask Search Assistant BHO: {9cb65201-89c4-402c-ba80-02d8c59f9b1d} - c:\program files\asktbar\srchastt\1.bin\A5SRCHAS.DLL
BHO: {aa58ed58-01dd-4d91-8333-cf10577473f7} - Google Toolbar Helper
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - No File
BHO: 1 (0x1) - No File
BHO: EpsonToolBandKicker Class: {e99421fb-68dd-40f0-b4ac-b7027cae2f1a} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
BHO: Ask Toolbar BHO: {fe063db1-4ec0-403e-8dd8-394c54984b2c} - c:\program files\asktbar\bar\1.bin\ASKTBAR.DLL
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} -
TB: {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - No File
TB: eBay Toolbar: {92085ad4-f48a-450d-bd93-b28cc7df67ce} - c:\program files\ebay\ebay toolbar2\eBayTB.dll
TB: EPSON Web-To-Page: {ee5d279f-081b-4404-994d-c6b60aaeba6d} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
TB: Ask Toolbar: {fe063db9-4ec0-403e-8dd8-394c54984b2c} - c:\program files\asktbar\bar\1.bin\ASKTBAR.DLL
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Uniblue RegistryBooster 2] d:\programs\uniblue\registrybooster\RegistryBooster.exe /S
uRun: [OM2_Monitor] "c:\program files\olympus\olympus master 2\MMonitor.exe" -NoStart
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [SpybotSD TeaTimer] d:\program files\spybot - search & destroy\TeaTimer.exe
uRunOnce: [<NO NAME>] c:\program files\internet explorer\IEXPLORE.EXE https://www.symantec.com/techsupp/ser...00018.000000A8
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "d:\norton 360\osCheck.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [SiS Windows KeyHook] c:\windows\system32\keyhook.exe
mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Logitech Utility] Logi_MwX.Exe
mRun: [Iomega Drive Icons] c:\program files\iomega\driveicons\ImgIcon.exe
mRun: [InCD] c:\program files\ahead\incd\InCD.exe
mRun: [EPSON Stylus CX4900 Series] c:\windows\system32\spool\drivers\w32x86\3\e_fatibvp.exe /fu "c:\windows\temp\E_S640.tmp" /EF "HKLM"
mRun: [eBayToolbar] c:\program files\ebay\ebay toolbar2\eBayTBDaemon.exe
mRun: [Deskup] c:\program files\iomega\driveicons\deskup.exe /IMGSTART
mRun: [ADUserMon] c:\program files\iomega\autodisk\ADUserMon.exe
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [RestartNeroSetup] "g:\documents and settings\s & y\desktop\programs\tools\nero-ne8322 (d)\installation\Setupx.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [Adobe Reader Speed Launcher] "d:\program files\reader\Reader_sl.exe"
dRun: [CTFMON.EXE] c:\windows\system32\ctfmon.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\utilit~1.lnk - c:\windows\system32\sistray.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: eBay Search - c:\program files\ebay\ebay toolbar2\eBayTb.dll/RCSearch.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - d:\progra~1\spybot~1\SDHelper.dll
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/4/9/e494c802-dd90-4c6b-a074-469358f075a6/OGAControl.cab
DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} - hxxps://support.microsoft.com/OAS/ActiveX/MSDcode.cab
DPF: {33564D57-0000-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
DPF: {33564D57-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/D/0/D/D0DD87DA-994F-4334-8B55-AF2E4D98ED0C/wmv9dmo.cab
DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} - hxxps://www-secure.symantec.com/techsupp/asa/ctrl/SymAData.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5036.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1183864586953
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1216903827015
DPF: {C45B1500-7B63-47C2-AB25-C28CB46AFDEE} - hxxp://sib1.pvw.od2.com/common/musicmanager/installation/MusicManagerPlugin.CAB
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7}
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\steven~1\applic~1\mozilla\firefox\profiles\zu5rr8uu.default\
FF - component: c:\program files\mozilla firefox\components\coFFPlgn.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\google\update\1.2.141.5\npGoogleOneClick7.dll
FF - plugin: d:\program files\reader\browser\nppdf32.dll

============= SERVICES / DRIVERS ===============

R2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-7-7 611664]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-19 149352]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-19 149352]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-19 149352]
R2 SocketLock;Raw Socket Lock Driver;c:\windows\system32\socketlock.sys [2006-7-16 3712]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-4-11 101936]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090427.002\NAVENG.SYS [2009-4-28 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090427.002\NAVEX15.SYS [2009-4-28 876144]
R3 Symantec Core LC;Symantec Core LC;c:\progra~1\common~1\symant~1\ccpd-lc\symlcsvc.exe [2008-7-30 1245064]
S2 as260n;as260n; [x]
S2 gupdate1c9bcff5dfc0690;Google Update Service (gupdate1c9bcff5dfc0690);c:\program files\google\update\GoogleUpdate.exe [2009-4-14 133104]
S2 MicroSoft Media Tools;MicroSoft Media Tools;"c:\windows\msmedia.exe" --> c:\windows\MSmedia.exe [?]
S3 ADM8511;ADMtek ADM8511/AN986 USB To Fast Ethernet Converter;c:\windows\system32\drivers\ADM8511.SYS [2006-7-2 20160]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-1-13 23888]
S3 RAWESR;RAWESR;\??\c:\progra~1\telstra\telstr~1\app\rawesr.sys --> c:\progra~1\telstra\telstr~1\app\RAWESR.SYS [?]
S3 rdriv;rdriv;c:\windows\system32\rdriv.sys [2006-7-2 0]
S3 TAPBIND;TAPBIND;\??\c:\progra~1\telstra\telstr~1\app\tapbind1.sys --> c:\progra~1\telstra\telstr~1\app\TAPBIND1.SYS [?]

=============== Created Last 30 ================

2009-04-17 12:49 <DIR> --d----- c:\program files\MSECache
2009-04-17 00:35 <DIR> --d----- c:\docume~1\steven~1\applic~1\ErrorRepairTool
2009-04-16 23:47 98 a------- c:\windows\pixcache.ini
2009-04-16 22:16 <DIR> --d----- c:\docume~1\steven~1\applic~1\GetRightToGo
2009-04-16 16:55 <DIR> --d----- C:\SYSTEM.SAV
2009-04-16 14:43 284,160 -c------ c:\windows\system32\dllcache\pdh.dll
2009-04-16 14:43 401,408 -c------ c:\windows\system32\dllcache\rpcss.dll
2009-04-16 14:43 473,600 -c------ c:\windows\system32\dllcache\fastprox.dll
2009-04-16 14:43 110,592 -c------ c:\windows\system32\dllcache\services.exe
2009-04-16 14:43 453,120 -c------ c:\windows\system32\dllcache\wmiprvsd.dll
2009-04-16 14:43 227,840 -c------ c:\windows\system32\dllcache\wmiprvse.exe
2009-04-16 14:43 729,088 -c------ c:\windows\system32\dllcache\lsasrv.dll
2009-04-16 14:43 714,752 -c------ c:\windows\system32\dllcache\ntdll.dll
2009-04-16 14:43 617,472 -c------ c:\windows\system32\dllcache\advapi32.dll
2009-04-16 14:42 2,560 -------- c:\windows\system32\xpsp4res.dll
2009-04-16 14:42 1,203,922 -c------ c:\windows\system32\dllcache\sysmain.sdb
2009-04-16 14:42 215,552 -c------ c:\windows\system32\dllcache\wordpad.exe
2009-04-12 15:40 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-04-12 15:09 <DIR> --d----- c:\program files\TeaTimer (Spybot - Search & Destroy)
2009-04-12 15:08 <DIR> --d----- c:\program files\File Scanner Library (Spybot - Search & Destroy)
2009-04-12 15:08 <DIR> --d----- c:\program files\Misc. Support Library (Spybot - Search & Destroy)
2009-04-12 15:08 <DIR> --d----- c:\program files\SDHelper (Spybot - Search & Destroy)
2009-04-12 03:07 2,145,280 -c------ c:\windows\system32\dllcache\ntkrnlmp.exe
2009-04-12 03:07 2,189,056 -c------ c:\windows\system32\dllcache\ntoskrnl.exe
2009-04-12 03:07 2,023,936 -c------ c:\windows\system32\dllcache\ntkrpamp.exe
2009-04-12 03:07 2,066,048 -c------ c:\windows\system32\dllcache\ntkrnlpa.exe
2009-04-12 03:05 337,408 -c------ c:\windows\system32\dllcache\netapi32.dll
2009-04-12 03:05 1,106,944 -c------ c:\windows\system32\dllcache\msxml3.dll
2009-04-12 01:38 455,296 -c------ c:\windows\system32\dllcache\mrxsmb.sys
2009-04-12 01:38 333,952 -c------ c:\windows\system32\dllcache\srv.sys
2009-04-12 01:38 331,776 -c------ c:\windows\system32\dllcache\msadce.dll
2009-04-12 01:38 691,712 -c------ c:\windows\system32\dllcache\inetcomm.dll
2009-04-11 19:28 <DIR> --d----- c:\docume~1\alluse~1\applic~1\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2009-04-11 19:13 <DIR> --d----- c:\docume~1\steven~1\applic~1\LaCie
2009-04-11 18:26 <DIR> --d----- c:\program files\LaCie
2009-04-11 18:21 <DIR> --d----- c:\windows\system32\URTTemp
2009-04-11 18:21 54,156 a---h--- c:\windows\QTFont.qfn
2009-04-11 18:21 1,409 a------- c:\windows\QTFont.for

==================== Find3M ====================

2009-04-12 18:25 86,665 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-04-12 08:33 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-04-12 08:33 60,808 a------- c:\windows\system32\S32EVNT1.DLL
2009-04-12 08:33 10,635 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-04-12 08:33 806 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-03-07 00:22 284,160 a------- c:\windows\system32\pdh.dll
2009-03-03 10:18 826,368 a------- c:\windows\system32\wininet.dll
2009-02-21 04:09 78,336 a------- c:\windows\system32\ieencode.dll
2009-02-19 14:03 579,464 a------- c:\windows\system32\SymNeti.dll
2009-02-19 14:03 207,240 a------- c:\windows\system32\SymRedir.dll
2009-02-09 22:10 729,088 a------- c:\windows\system32\lsasrv.dll
2009-02-09 22:10 714,752 a------- c:\windows\system32\ntdll.dll
2009-02-09 22:10 617,472 a------- c:\windows\system32\advapi32.dll
2009-02-09 22:10 401,408 a------- c:\windows\system32\rpcss.dll
2009-02-09 21:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-07 19:02 2,066,048 a------- c:\windows\system32\ntkrnlpa.exe
2009-02-06 21:11 110,592 a------- c:\windows\system32\services.exe
2009-02-06 21:08 2,189,056 a------- c:\windows\system32\ntoskrnl.exe
2009-02-06 20:39 35,328 a------- c:\windows\system32\sc.exe
2009-02-04 05:59 56,832 a------- c:\windows\system32\secur32.dll
2008-03-03 14:37 382 a------- c:\program files\Shortcut to Program Files.lnk
2008-07-22 12:59 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008072220080723\index.dat

============= FINISH: 10:10:16.51 ===============
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Old 05-04-2009, 11:34 AM   #2
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Hello Snowflake101,

I'm not seeing anything in your logs. If you still require assistance, run this online scan to search for any remnants. It can take some time, so please be patient and allow it to run it's full course:

**Vista users - right click on the IE icon and run as administrator

Using Internet Explorer or Firefox, visit https://www.kaspersky.com/kos/eng/par...avwebscan.html

1. Click Accept, when prompted to download and install the program files and database of malware definitions.


2. To optimize scanning time and produce a more sensible report for review:
  • Close any open programs
  • Turn off the real time scanner of any existing antivirus program while performing the online scan

3. Click Run at the Security prompt. The program will then begin downloading and installing and will also update the database. Please be patient as this can take several minutes.
  • Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
  • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
  • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
  • Click View scan report at the bottom.



  • Click the Save as Text button to save the file to your desktop so that you may post it in your next reply
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