My name is Tolga and I will assist you with your malware related problems.
Before we move on, please read the following points carefully.
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First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
to and run all requested tools from your Desktop
Perform everything in the correct order. Sometimes one step requires the previous one.
If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
If I don't hear from you within 3 days
from this initial or any subsequent post, then this thread will be closed.
Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
My native language is not
english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
Now, let's get started, shall we?
Please download Farbar Recovery Scan Tool
and save it to your desktop.
Note: You need to run the version compatible with your system.
If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes
to the disclaimer.
Make sure the Addition.txt
button is ticked.
It will make a log (FRST.txt
) in the same directory the tool is run. Please attach
it to your reply.
The first time the tool is run, it also makes another log (Addition.txt
). Please attach
it to your reply.