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This is a discussion on Ghost Spam Folder within the Email forums, part of the Tech Support Forum category. I have three email addresses that I added to TB (thunderbird). The main address I have is #1. I can't


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Old 06-26-2019, 08:02 AM   #1
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I have three email addresses that I added to TB (thunderbird). The main address I have is #1. I can't see the messages in the spam folder for this address. Address #2 is OK I can see my spam messages here. Address #3 is also OK I can see my spam messages here. How do I correct this so I can see my spam messages in address #1. What I mean by "main address" is this is my primary address for my Internet provider. #2 and #3 are secondary addresses in that provider which is cox.net. Can I get help to see what's in my spam folder?
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Old 06-26-2019, 08:36 AM   #2
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If your Email provider has already filtered them, then you don't receive them in TBird.
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Old 06-26-2019, 08:48 AM   #3
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I'm sorry if I wasn't clear enough in my org. post. I can see my spam messages in my secondary email addresses but not in my primary address. Meaning when I open the spam folders in my secondary email addresses I can see the individual emails that my provider posted there. When I open the primary email spam folder it is always blank. The primary address is where 90% of my email activity presides. Is that clearer?
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Old 06-26-2019, 09:42 AM   #4
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If your prime is AT&T for example, you'll never receive the spam mail in TBird.
I believe this is true of Yahoo also. Cox gives three options. Each provider had it's own method.
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Old 06-27-2019, 06:41 AM   #5
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I do have Cox as noted in my original post. What are the three options and if you could would you please tell me how I might find and apply them. Thank you!
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Old 06-27-2019, 07:54 AM   #6
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This should explain them.

https://www.cox.com/business/support...-features.html
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Old 06-27-2019, 08:27 AM   #7
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Provider for #1 is?
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