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CNAME /DKIM issue with domain

This is a discussion on CNAME /DKIM issue with domain within the Email forums, part of the Tech Support Forum category. Hello all, Not sure if I am in the right location for this question. However, I have been helping a

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Old 12-23-2017, 08:44 PM   #1
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Hello all,
Not sure if I am in the right location for this question.
However, I have been helping a friend send his email campaigns
through an email service known as MailChimp.

My friend has already purchased a domain through enom.com.
His domain has been verified through MailChimp's servers. This allows him to send email with his domain address in the From field. The next step,
in order to have his emails appear as if they are being send from his personal domain is to authorize his account.

Originally, MailChimp indicated that it needed alterations made to the domain account. This involved altering the SPF as well as the DKIM settings. I corrected the SPF settings and everything seemed fine. However, when I attempt the authorization step, I get the following message:

DKIM: Create a CNAME record for k1._domainkey.carljolliffministries.org with this value:

Can't seem to find this entry on the domain page.

Not sure if anyone has experienced this type of issue before.
Any guidance would be greatly appreciated.
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