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This is a discussion on Zoom problem within the Windows 10 Support forums, part of the Tech Support Forum category. I tried to access Zoom, but in trying to download the software, received message: "cannot create temp folder archive" How


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Old 05-29-2020, 04:04 PM   #1
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I tried to access Zoom, but in trying to download the software, received message: "cannot create temp folder archive"
How do I get past this to download the "updated" software?
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Old 05-29-2020, 04:26 PM   #2
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What browser are you trying to download on?
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Old 05-30-2020, 06:34 AM   #3
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Firefox
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Old 05-30-2020, 06:35 AM   #4
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I also have Google Chrome. I'll give that a try.
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Old 05-30-2020, 06:38 AM   #5
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Same result with Google Chrome
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Old 05-30-2020, 07:17 AM   #6
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Try with AV turned off.
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Old 05-30-2020, 12:55 PM   #7
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When you download the file, in FF or Chrome, it may save at a Hidden Temp folder which will not allow you to create files, you can open the folder by clicking the arrow next to the download in the lower left corner move the Zoom.exe installer to your Downloads folder or another folder on your C: drive then run the installer.
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Old 05-30-2020, 04:09 PM   #8
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I have the installation file. It's when I try to run it I get the message instead of the exe file installing zoom.
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Old 05-30-2020, 06:11 PM   #9
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I have the installation file
In What Directory is the Zoom.exe file? it has to be in another folder other then TEMP to run it without error.
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Old 05-30-2020, 08:55 PM   #10
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Zoom file is in c:\users\c...\downloads\
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Old 05-31-2020, 02:18 AM   #11
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Try moving it to the root of C:\ If that fails, Right click Zoom.exe and choose Properties/Compatibility Run the Compatibility Troubleshooter. Or try downloading it again with Edge.
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Old 05-31-2020, 02:54 PM   #12
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When I tried to move the various zoom files, got message access denied. Ran as administrator to copy all z*.* files to c:\. Copied to c:\windows\system32 instead. Tried to run zoominstaller.exe and got message "Can't load config info". Tried to delete the copy of the zoom files and "access denied" even running as administrator. Don't know how I can get rid of this copy of the files now.Tried each file and got same result.
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Old 05-31-2020, 03:11 PM   #13
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As administrator, copied one of the exe files to c:\ and it apparently installed a file, went to 99% and stayed there, hopefully it is installed. A chrome icon came up on desktop. Next time I have a meeting to attend, will see if this did the trick. Thanks for your help.
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Old 05-31-2020, 06:40 PM   #14
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?? There is only 1 file, it is called ZoomIinstaller.exe. It is not a Zipped file, so you don't have to Extract an Archive of files.
If you think it is installed, then double click it, if it doesn't start the Zoom Client for Meetings app, you downloaded the wrong thing. Here is the download https://zoom.us/download?_ga=2.25356...672.1590975525
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