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Windows 10 Desktop wont sleep automatically

This is a discussion on Windows 10 Desktop wont sleep automatically within the Windows 10 Support forums, part of the Tech Support Forum category. Hi, My computer refuses to sleep automatically. When i do it manually it goes to sleep in a second. The


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Old 10-31-2017, 05:03 PM   #1
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Hi,

My computer refuses to sleep automatically. When i do it manually it goes to sleep in a second. The sleep auto timer is set to a minute and I wait for 10 minutes and still nothing. My display screen goes turns off no issues after a minute, just my desktop.

Once it sleeps manually it remains asleep also, so there are no issues with wakeup timers.

I executed the energy report and got the following:

System Availability Requests:System Required Request
The service has made a request to prevent the system from automatically entering sleep.
Requesting Service Schedule

There is nothing else in the report that mentions anything about preventing sleep other than the above.

I also tried the command powercfg -requests and i got the following:

[SERVICE] \Device\HarddiskVolume2\Windows\System32\svchost.exe (Schedule)
Windows will execute '\Macromedia\ErrorCheck' scheduled task that requested waking the computer.

AWAYMODE:
None.

EXECUTION:
None.

PERFBOOST:
None.

ACTIVELOCKSCREEN:
None.

So what I tried to do is enter the following in an elevated command prompt window:

powercfg -requestsoverride SERVICE "\Device\HarddiskVolume2\Windows\System32\svchost.exe"

Then waited for over an hour and still the computer refuses to go to sleep.

Any other suggestions?
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Old 10-31-2017, 05:51 PM   #2
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Old 10-31-2017, 06:02 PM   #3
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Thanks for replying. I just tried what you recommended and still no luck.

FYI this is what I did for your reference:

Press the "Windows + R" key to open a Run box.

Type msconfig and click OK.

On the General tab, click Selective startup.

Clear the Load startup items check box.

Click the Services tab.

Select the Hide all Microsoft services check box (at the bottom).

Click Disable all.

Click the Startup tab.

Click Open Task Manager.

On the Startup tab, right-click each enabled startup item and select Disable.

Click OK.

Click Restart.
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Old 10-31-2017, 06:11 PM   #4
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Here is the energy report when I reran it just now not sure if it will help at all...

Power Efficiency Diagnostics Report

Computer Name JOEY
Scan Time 2017-11-01T00:07:41Z
Scan Duration 60 seconds
System Manufacturer Gigabyte Technology Co., Ltd.
System Product Name To be filled by O.E.M.
BIOS Date 08/06/2013
BIOS Version F5
OS Build 14393
Platform Role PlatformRoleDesktop
Plugged In true
Process Count 86
Thread Count 1594
Report GUID {8ec69cdf-4855-4090-b240-deed9a29257d}
Analysis Results

Errors

USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name NETGEAR WNA3100M N300 Wireless Mini USB Adapter
Host Controller ID PCI\VEN_1106&DEV_3483
Host Controller Location PCI bus 2, device 0, function 0
Device ID USB\VID_0846&PID_9021
Port Path 1,2
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name Generic USB Hub
Host Controller ID PCI\VEN_1106&DEV_3483
Host Controller Location PCI bus 2, device 0, function 0
Device ID USB\VID_2109&PID_3431
Port Path 1
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Root Hub
Host Controller ID PCI\VEN_1002&DEV_4397
Host Controller Location PCI bus 0, device 19, function 0
Device ID USB\VID_1002&PID_4397
Port Path
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Composite Device
Host Controller ID PCI\VEN_1002&DEV_4397
Host Controller Location PCI bus 0, device 19, function 0
Device ID USB\VID_046D&PID_C52B
Port Path 1
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 68.12
Warnings

CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name ErrorCheck.exe
PID 3960
Average Utilization (%) 45.42
Module Average Module Utilization (%)
\Device\HarddiskVolume2\Users\Joseph\AppData\Roaming\Macromedia\Flash Player\macromedia.com\support\flashplayer\sys\ErrorCheck.exe 45.09
\SystemRoot\system32\ntoskrnl.exe 0.20
\SystemRoot\System32\drivers\ataport.SYS 0.04
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name SyncCheck.exe
PID 4480
Average Utilization (%) 2.49
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 2.19
\Device\HarddiskVolume2\Windows\System32\ntdll.dll 0.16
\Device\HarddiskVolume2\Windows\System32\kernel32.dll 0.05
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name AVGSvc.exe
PID 2144
Average Utilization (%) 1.67
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.49
\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll 0.20
\Device\HarddiskVolume5\AVG\Antivirus\defs\17103104\aswCmnBS.dll 0.14
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name chrome.exe
PID 5920
Average Utilization (%) 1.60
Module Average Module Utilization (%)
\Program Files (x86)\Google\Chrome\Application\62.0.3202.75\chrome.dll 0.62
\SystemRoot\system32\ntoskrnl.exe 0.46
\Device\HarddiskVolume2\Windows\System32\ntdll.dll 0.21
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name System
PID 4
Average Utilization (%) 1.53
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 1.31
\SystemRoot\system32\DRIVERS\nvlddmkm.sys 0.04
\SystemRoot\System32\Drivers\NTFS.sys 0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name OUTLOOK.EXE
PID 4524
Average Utilization (%) 1.38
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.61
\Device\HarddiskVolume2\Windows\System32\ntdll.dll 0.16
\Program Files\Microsoft Office\Office16\OLMAPI32.DLL 0.06
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name PlexScriptHost.exe
PID 8700
Average Utilization (%) 0.88
Module Average Module Utilization (%)
\Program Files (x86)\Plex\Plex Media Server\python27.dll 0.58
\SystemRoot\SysWOW64\ntdll.dll 0.10
\SystemRoot\system32\ntoskrnl.exe 0.10
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name chrome.exe
PID 7536
Average Utilization (%) 0.87
Module Average Module Utilization (%)
\Program Files (x86)\Google\Chrome\Application\62.0.3202.75\chrome_child.dll 0.55
0.11
\SystemRoot\system32\ntoskrnl.exe 0.08
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name aswidsagenta.exe
PID 10428
Average Utilization (%) 0.85
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.47
\Device\HarddiskVolume5\AVG\Antivirus\x64\aswidsagenta.exe 0.12
\SystemRoot\System32\ntdll.dll 0.05
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name svchost.exe
PID 1052
Average Utilization (%) 0.73
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.61
\Device\HarddiskVolume2\Windows\System32\sysmain.dll 0.03
\Device\HarddiskVolume2\Windows\System32\ntdll.dll 0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name Plex Media Server.exe
PID 8060
Average Utilization (%) 0.61
Module Average Module Utilization (%)
\SystemRoot\SysWOW64\ntdll.dll 0.20
\SystemRoot\system32\ntoskrnl.exe 0.18
\Program Files (x86)\Plex\Plex Media Server\libeay32.dll 0.05
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name PlexScriptHost.exe
PID 9668
Average Utilization (%) 0.58
Module Average Module Utilization (%)
\Program Files (x86)\Plex\Plex Media Server\python27.dll 0.41
\SystemRoot\system32\ntoskrnl.exe 0.08
\SystemRoot\SysWOW64\ntdll.dll 0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name explorer.exe
PID 4788
Average Utilization (%) 0.52
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.27
\SystemRoot\System32\win32kfull.sys 0.04
\Device\HarddiskVolume2\Windows\System32\ntdll.dll 0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name WLMerger.exe
PID 2812
Average Utilization (%) 0.46
Module Average Module Utilization (%)
\Windows\System32\nvapi64.dll 0.27
\SystemRoot\System32\ntdll.dll 0.08
\Windows\System32\nvcpl.dll 0.07
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name svchost.exe
PID 1276
Average Utilization (%) 0.45
Module Average Module Utilization (%)
\Device\HarddiskVolume2\Windows\System32\ntdll.dll 0.15
\Device\HarddiskVolume2\Windows\System32\diagperf.dll 0.12
\SystemRoot\system32\ntoskrnl.exe 0.11
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name avgui.exe
PID 4392
Average Utilization (%) 0.43
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.14
\SystemRoot\SysWOW64\ntdll.dll 0.06
\Device\HarddiskVolume5\AVG\Antivirus\aswCmnBS.dll 0.05
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name chrome.exe
PID 7464
Average Utilization (%) 0.41
Module Average Module Utilization (%)
\Program Files (x86)\Google\Chrome\Application\62.0.3202.75\chrome_child.dll 0.21
\SystemRoot\system32\ntoskrnl.exe 0.07
\Device\HarddiskVolume5\AVG\Antivirus\x64\aswJsFlt.dll 0.05
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name AppleChromeDAV.exe
PID 1636
Average Utilization (%) 0.29
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.13
\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.dll 0.02
\SystemRoot\SysWOW64\ntdll.dll 0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name sppsvc.exe
PID 7404
Average Utilization (%) 0.29
Module Average Module Utilization (%)
\Device\HarddiskVolume2\Windows\System32\sppsvc.exe 0.18
\SystemRoot\system32\CI.dll 0.03
\SystemRoot\system32\ntoskrnl.exe 0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name python.exe
PID 3148
Average Utilization (%) 0.29
Module Average Module Utilization (%)
\Device\HarddiskVolume2\SickRage\Python\DLLs\sqlite3.dll 0.10
\Device\HarddiskVolume2\SickRage\Python\python27.dll 0.10
\SystemRoot\system32\ntoskrnl.exe 0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name chrome.exe
PID 7248
Average Utilization (%) 0.28
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.09
\Device\HarddiskVolume5\AVG\Antivirus\x64\aswJsFlt.dll 0.05
\Windows\System32\nvwgf2umx.dll 0.04
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name avguix.exe
PID 3572
Average Utilization (%) 0.28
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.10
\SystemRoot\SysWOW64\ntdll.dll 0.07
\SystemRoot\System32\drivers\ataport.SYS 0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name iCloudServices.exe
PID 9004
Average Utilization (%) 0.28
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.12
\SystemRoot\SysWOW64\ntdll.dll 0.02
\SystemRoot\System32\win32kfull.sys 0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name lsass.exe
PID 908
Average Utilization (%) 0.28
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.14
\Device\HarddiskVolume2\Windows\System32\bcryptprimitives.dll 0.04
\Device\HarddiskVolume2\Windows\System32\ntdll.dll 0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name avgsvca.exe
PID 3124
Average Utilization (%) 0.26
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.07
\Device\HarddiskVolume2\Windows\System32\ntdll.dll 0.07
\Device\HarddiskVolume5\AVG\Framework\1\avgcomma.dll 0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name dwm.exe
PID 560
Average Utilization (%) 0.22
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.04
\Device\HarddiskVolume2\Windows\System32\dwmcore.dll 0.04
\Device\HarddiskVolume2\Windows\System32\nvwgf2umx.dll 0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name instup.exe
PID 10460
Average Utilization (%) 0.21
Module Average Module Utilization (%)
\Device\HarddiskVolume5\AVG\Antivirus\setup\Instup.dll 0.12
\SystemRoot\system32\ntoskrnl.exe 0.05
\SystemRoot\SysWOW64\ntdll.dll 0.01
Information

Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 156250
Power Policy:Active Power Plan
The current power plan in use
Plan Name OEM Power Saver
Plan GUID {a1841308-3541-4fab-bc81-f71556f20b4a}
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality Power Saver
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Balance Video Quality and Power Savings
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported false
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 0
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3500
Maximum Performance Percentage 100
Lowest Performance Percentage 40
Lowest Throttle Percentage 40
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 1
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3500
Maximum Performance Percentage 100
Lowest Performance Percentage 40
Lowest Throttle Percentage 40
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 2
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3500
Maximum Performance Percentage 100
Lowest Performance Percentage 40
Lowest Throttle Percentage 40
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 3
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3500
Maximum Performance Percentage 100
Lowest Performance Percentage 40
Lowest Throttle Percentage 40
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 4
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3500
Maximum Performance Percentage 100
Lowest Performance Percentage 40
Lowest Throttle Percentage 40
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 5
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3500
Maximum Performance Percentage 100
Lowest Performance Percentage 40
Lowest Throttle Percentage 40
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 6
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3500
Maximum Performance Percentage 100
Lowest Performance Percentage 40
Lowest Throttle Percentage 40
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 7
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3500
Maximum Performance Percentage 100
Lowest Performance Percentage 40
Lowest Throttle Percentage 40
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
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Old 11-01-2017, 06:38 AM   #5
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