Go Back   Tech Support Forum > Microsoft Support > Windows 10 Support

User Tag List

My brand new HP Pavilion laptop is stuck on the login screen

This is a discussion on My brand new HP Pavilion laptop is stuck on the login screen within the Windows 10 Support forums, part of the Tech Support Forum category. My HP Pavilion laptop is not completely frozen. My touchpad works, as do some of the function keys like mute


Closed Thread
 
Thread Tools Search this Thread
Old 05-12-2016, 08:54 PM   #1
Registered Member
 
Join Date: Dec 2006
Posts: 17
OS: XP Home


EEK!

My HP Pavilion laptop is not completely frozen. My touchpad works, as do some of the function keys like mute and light/darken screen, plus the up arrow so I can see the background desktop (lock screen?) with pretty picture, time, date and battery status.

The problem is the "Sign in" and the power/restart/shut down/hibernate, etc option thing are "darkened," you know that thing the computer does when things are not available, when features/menu items are not current options.

It's like my laptop is stuck in shut down, but won't actually shut down or restart. And as a computer is shutting down you lose features and can't do much if anything with it. This has happened a couple times before during updates. Both times I unplugged it, waited for the power to drain, plugged it back in and it started as normal no problem.
No such luck this time.

I have heard of similar problems in support forums, but most of that was upgrading from 8 to 10 so I doubt they can help me.


I have an HP Pavilion 5th Gen Intel Core i7 Processor with Windows 10 Home 8GB memory. Any help would be greatly appreciated.

Thanks
sixty1blue is offline  
Sponsored Links
Advertisement
 
Old 05-13-2016, 02:29 AM   #2
TSF Moderator
Hardware Team
 
bassfisher6522's Avatar
 
Join Date: Jul 2012
Posts: 2,260
OS: Windows 10 Pro



What is the actual model of you HP laptop? In the meantime.....try this......power off laptop, unplug AC power cord, then pull out the battery for 5 minutes. After the 5 minutes.....connect the AC power cord and power on " WITH OUT" the battery , now power on and lets see what happens.
__________________
bassfisher6522 is offline  
Old 05-13-2016, 02:32 AM   #3
TSF Enthusiast
 
jimscreechy's Avatar
 
Join Date: Jan 2005
Location: UK
Posts: 1,233
OS: Windows 7 Ultimate

My System

Send a message via MSN to jimscreechy

Yeah it is a very common problem, even I had it.

go to power options click on when I press power buttons in list underneath uncheck fast bootup & save then it will turn off
__________________
Just because you know what you want doesn't mean the plan you have to get it is a good one.
jimscreechy is offline  
Sponsored Links
Advertisement
 
Old 05-13-2016, 03:54 AM   #4
TSF Team, Emeritus
 
spunk.funk's Avatar
 
Join Date: May 2010
Location: Los Angeles
Posts: 40,171
OS: Windows 10 64 bit, Windows 8 64, Windows 7 64 Bit SP1, XP SP3, Mac OSX 10.11.5

My System


If this laptop is truly Brand New,l as you say, then why not take it back and get one that works? Or have them fix it? This is under warranty and you shouldn't have to do anything to a new computer to make it go.
spunk.funk is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
Black Screen Issues and Troubleshooting
The procedure below is to be carried out once you have addressed any Software, Driver, Malware/Virus or Blue Screen of Death (BSOD) issues or if your laptop does not power on at all. If previous BSOD issues had occured then carry out the following in this link - BSOD Posting Instructions. There...
night_shift Laptop Support 1 10-22-2014 04:52 PM
white screen on HP pavilion g7 laptop
I have a HP Pavilion G7 series laptop. A few weeks ago I turned it on and got what looked to be the welcome screen with white lines gong through it. I then restarted it and get a white screen. I don't get to the welcome screen, no sounds, etc. I have tried connecting it to my tv via HDMI cord...
Esawyer34 Laptop Support 1 03-06-2013 04:55 PM
HP Pavilion dv6324us, won't turn on, doesn't detect charge. Help?
Hey guys, I'm new to the forum, and this is a post out of confusion and urgency. I have an HP Pavilion dv6324us, it's around 3 years old. I haven't really had many problems with it, until now. About a year ago, my wifi card fizzled out on me, and I talked to HP and they replaced the entire...
Kourtneyhk Laptop Support 2 09-29-2012 12:42 PM
Windows XP Laptop Stuck on "Windows is starting up" screen
Hi everyone, I think i'll start with the backstory. So i just uninstalled Dameon tools and after realising i don't have an antivirus, i downloaded bitdefender (heard it is great) (so now i have an antivirus-bitdefender), on both occassions i was asked to restart my laptop but i didn't want to do...
bonito7 Laptop Support 2 12-09-2011 05:35 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2
Powered by vBadvanced CMPS v3.2.3


All times are GMT -7. The time now is 02:08 AM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
User Alert System provided by Advanced User Tagging v3.1.0 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Copyright 2001 - 2018, Tech Support Forum

Windows 10 - Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts