Go Back   Tech Support Forum > Microsoft Support > Windows 10 Support

User Tag List

Mice disconnect/reconnect, have tried a number of fixes

This is a discussion on Mice disconnect/reconnect, have tried a number of fixes within the Windows 10 Support forums, part of the Tech Support Forum category. I've been using Windows 10 since 2015, and for months it was good. I ran into a few issues here


Closed Thread
 
Thread Tools Search this Thread
Old 06-08-2016, 10:17 PM   #1
Registered Member
 
Join Date: Jan 2011
Posts: 15
OS: Windows 10



I've been using Windows 10 since 2015, and for months it was good. I ran into a few issues here and there but I've either solved them or learned to live with them. Originally I was using a Razer Naga mouse, one of the older ones, and that eventually ran into problems 3-4 months ago. For that mouse, it ended up being frayed wires, the common culprit. However, every mouse I've used since then has been disconnecting/reconnecting in a similar (but not the same) way.

When the Razer Naga disconnected, it did the whole thing. The lights turned off, Windows would make the USB disconnect sound (quickly followed by the reconnect sound), and it would start working again once the wire found that sweet spot. Now I used an old 4 button logitech as a backup, and while it's a little beat up, it still works. When that would disconnect it was like the sensitivity dropped to 0 and Windows didn't make any sound. I ordered a new 20 button logitech- a g600- and this mouse is still having the same issue. What this newer mouse showed me though is that the mouse never actually loses power.

I've tried a few different fixes for this:
  • While my computer is a desktop, someone recommended I turn off a specific setting in the device manager properties for USB Generic Hub, Root Hub, and Input Devices. "Allow the computer to turn off this device to save power"
  • I switched from using a 2.0 USB, to 3.0. No change and I also noticed that the mouse is the only thing affected. My keyboard never loses input, my external drive never shuts off, my controller never loses input either,e tc.
  • I've been updating drivers and nothing seemed to affect it.

I've found some posts about similar issues, but I haven't tried anything else other than the above.

usb mouse keeps disconnecting / connecting FIX! Windows 7 SOLVED!!!!! Solved - Windows 7 Help Forums
^pretty old, involves regedit, but one reply says to uninstall mouse drivers and leave them uninstalled. This mouse makes use of Logitech Gaming Software so I'll probably have to delete that too.

Why is my USB mouse disconnecting and reconnecting randomly and often? - Super User

Mouse keeps disconnecting and reconnecting randomly? [Solved] - Mice - Windows 10
^this thread identifies it as a Windows 10 issue. However, the thread posted in the solution doesn't actually involve Windows 10. Since I didn't have the issue on previous OSes, and didn't even have a problem on Win10 for months, I figured it's possible that an update broke something regarding USBs.


I'm tempted to try downgrading to Win8.1 to see if that has any effect. I don't have another computer in the house running that OS, but the computer in the office still runs Win7 and it has no problems at all.

It's worth noting that almost all cases of this happening have been during video game sessions. However there was one instance where it seemed like it happened on my desktop, but it was over so fast that I can't really confirm it. It could've just been a fluke with the mouse pad.

I would really appreciate any help on this and I'm okay with providing any information that might be needed, as this issue is slowly driving me insane.
Trowe is offline  
Sponsored Links
Advertisement
 
Old 06-08-2016, 10:41 PM   #2
Moderator TSF
Hardware Team Moderator
 
Stancestans's Avatar
 
Join Date: Apr 2009
Posts: 4,950
OS: Windows 10



Have you tried restoring the system to an earlier date, before the problem started?
Stancestans is offline  
Old 06-08-2016, 10:52 PM   #3
Registered Member
 
Join Date: Jan 2011
Posts: 15
OS: Windows 10



Quote:
Originally Posted by Stancestans View Post
Have you tried restoring the system to an earlier date, before the problem started?
The problem has been going on for a while, so the proper restore point has probably been overwritten at this point. A month or so ago till now, the freezes ramped up to 0.5-1.0 seconds long, but I remember small skips going back as far as February. Since I was using the frayed Naga back then, I thought that was the root of the issue.
Trowe is offline  
Sponsored Links
Advertisement
 
Old 06-10-2016, 09:07 AM   #4
Registered Member
 
Join Date: Jan 2011
Posts: 15
OS: Windows 10



I've been working with Logitech Support, to see if they had any history or suggestions with this bug. They told me to uninstall the driver, unplug/restart and then plug it into a 2.0 port (using one of the ports at the front of the case rather than the back). Worked okay, with maybe one super quick skip. However, hours later when I was playing something;

-completely lost detection for left-right movement
-movement up or down could only travel a few inches, at a slight angle
-it looked like the cursor was jittery, shaking a lot but not leaving the line it made
-went on for about 5-6 seconds, which is way longer than any previous event

I'll keep testing it to see if that was just a weird fluke. The whole problem happens randomly when I'm playing a game, so it's been difficult to reproduce.
Trowe is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
Windows 8 BSOD on Startup
I have being getting BSOD restarts for a while now. Frustratingly when the system restarts it runs perfectly and trouble free. It only seems to occur when the system boots from a cold start. This means that it is difficult to make hardware changes to test the system. The system ran perfectly for...
Ger.B BSOD, App Crashes And Hangs 5 09-20-2012 01:47 PM
down for months
This computer got a virus several months ago. It redirects the browser and doesn't allow me to do a lot of things, so I got frustrated back then and stuck it in the closet. I fired it up this morning, deleted a bunch of programs, and decided to give it another try. Here's the DDS Log: . DDS...
mrcdem Resolved HJT Threads 51 07-05-2012 09:27 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2
Powered by vBadvanced CMPS v3.2.3


All times are GMT -7. The time now is 06:13 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
User Alert System provided by Advanced User Tagging v3.1.0 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Copyright 2001 - 2018, Tech Support Forum

Windows 10 - Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts