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This is a discussion on samsung galaxy note 4 (edge) within the Android OS forums, part of the Tech Support Forum category. the phone won't turn on except while being charged , and then could be used unplugged , if i tried


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Old 07-30-2016, 11:19 AM   #1
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the phone won't turn on except while being charged , and then could be used unplugged ,
if i tried to turn it on without being plugged , it will try to open then suddenly shut down
also , the battery was slightly draining faster than usual.

thanks,
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Old 07-30-2016, 02:20 PM   #2
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Have you tried to replace the battery yet?

What about a factory restore?
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Old 07-30-2016, 04:40 PM   #3
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thanks for replying
about the battery , I haven't tried to replace it yet
about the factory restore , How to do it ? and Is it going to affect the data on the mobile or not ?
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Old 07-31-2016, 03:47 AM   #4
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This should answer the question Factory Data Reset (Powered Off) - Samsung Galaxy Note Edge | Verizon Wireless
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Eliminate all other factors, and the one which remains must be the truth.
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Old 07-31-2016, 10:09 AM   #5
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A factory restore will delete all of your data on the device. Make sure to back it up first.
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Old 08-04-2016, 01:18 PM   #6
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thanks for replying
I did the factory restore but the logo screen(boot screen) kept coming ,but when I tried to put it in charge , it opened
but must kept plugged in to keep being ON
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Old 08-04-2016, 04:05 PM   #7
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You may want to see about replacing the battery then. Otherwise, it sounds like an internal hardware issue.
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