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Can't Download from Play Store

This is a discussion on Can't Download from Play Store within the Android OS forums, part of the Tech Support Forum category. Hello, I Have just got a new Huawei P9, but i can't download anything from the play store. At first


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Old 09-29-2016, 02:24 PM   #1
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Hello,

I Have just got a new Huawei P9, but i can't download anything from the play store.

At first i was using my main google account and was getting the DF DLA 15 error, so I cleared the cache and data from the play store and restarted, no joy.

Then I set up anew google account but received the Authentication is required you need to sign into your google account. again cleared cache and data. no joy.

I've also removed my google account from my old phone but then was getting the authentication error.

Can anyone help please, much appreciated,

Regards
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Old 09-29-2016, 04:33 PM   #2
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Fixed - factory reset and away I go
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Old 09-29-2016, 04:52 PM   #3
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Not really solved cos you don't know what the issue was but, who cares, right?

Well done for saving yourself a lot of trouble!
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