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[SOLVED] Wireless connection issue.

This is a discussion on [SOLVED] Wireless connection issue. within the Networking Support forums, part of the Tech Support Forum category. As the title states, I'm having a bit of trouble trying to connect to a wireless internet source as my


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Old 07-26-2012, 01:34 PM   #1
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As the title states, I'm having a bit of trouble trying to connect to a wireless internet source as my netbook (Specifically the Dell Inspiron Mini 10 model) consistantly specifies that no networks can be detected within the vicinity of it's wireless range when of course there are, to my own knowledge, viable connection sources throughout my home which are available. Of course, being a university student I use remote desktop quite often which I believe to be the cause somehow as it happened after using it a few days ago. So, inspite of all this, I know that their are definitely people out there who have a better understanding with netbooks than I do as I only purchased mine about a month ago. Yes, i'm a noob.
Thank you.
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Old 07-26-2012, 04:31 PM   #2
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Hello
My name is Kaushal and I work for Dell Social media and community Team at Dell.
There are few instruction which we can try to find out what's going on with the wireless connection of your laptop.
1:-Start>search>network and sharing center>manage wireless network>whatever the name you see on wireless network. Please deleted them one by one, Even your name as well, then restart the computer and then try to connect to your network and it will work fine.
2:- Also we need to ensure that whenever we try to connect to wireless network, there is wireless switch in the computer which you can enable by pressing (Fn+F2) at a same time and it will fix all kind of wireless connection issues.
As you mentioned this is the new computer so you can visit our website support.dell.com and you will some online help available whenever you need that.

Thanks
Dell Kaushal P
Dell Social Media Responder.
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Old 07-27-2012, 04:57 AM   #3
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Thank you for the advice, but that is the problem, there are no networks available as none are displayed when on the network and sharing center. When attempting to connect to a wirelss network, which I know works fine as I have another laptop which proves this, is states that 'no connections are available'. Furthermore, I have checked that the wirless component is actually turned on within my netbook through pressing F2 so that doesn't seem to be the problem either. I'm guessing it may have something to do with needing to re-install the driver.
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Old 07-27-2012, 08:03 AM   #4
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Hi -

Download/ copy this app to your Netbook - https://sysnative.com/apps/wifi_netsh..._jcgriff2_.exe

Make sure the wifi is on, then run it. The output will provide us with device info, driver info and wifi networks that can be seen by the system.

A Notepad will open containing info similar to:

Code:
  
Fri 07/27/2012 10:00:34.03 
Fri 07/27/2012 10:00:34.04 
Fri 07/27/2012 10:00:34.04 
  
 
	***  IPCONFIG AT END  ***  
	***  IPCONFIG AT END  ***  
	***  IPCONFIG AT END  *** 
  
 
Wireless System Information Summary
(Time: 7/27/2012 10:00:34 Eastern Daylight Time)


======================================================================= 
============================== SHOW DRIVERS =========================== 
=======================================================================


Interface name: Wireless Network Connection

    Driver                    : Intel(R) WiFi Link 5100 AGN
    Vendor                    : Intel Corporation
    Provider                  : Intel
    Date                      : 1/22/2012
    Version                   : 14.3.2.1
    INF file                  : C:\Windows\INF\oem59.inf
    Type                      : Native Wi-Fi Driver
    Radio types supported     : 802.11g
    FIPS 140-2 mode supported : Yes
    Hosted network supported  : Yes
    Authentication and cipher supported in infrastructure mode:
                                Open            None
                                Open            WEP-40bit
                                Open            WEP-104bit
                                Open            WEP
                                Shared          WEP-40bit
                                Shared          WEP-104bit
                                Shared          WEP
                                WPA-Enterprise  TKIP
                                WPA-Enterprise  CCMP
                                WPA-Personal    TKIP
                                WPA-Personal    CCMP
                                WPA2-Enterprise TKIP
                                WPA2-Enterprise CCMP
                                WPA2-Personal   TKIP
                                WPA2-Personal   CCMP
                                Open            Vendor defined
    Authentication and cipher supported in ad-hoc mode:
                                Open            None
                                Open            WEP-40bit
                                Open            WEP-104bit
                                Open            WEP
                                Shared          WEP-40bit
                                Shared          WEP-104bit
                                Shared          WEP
                                WPA2-Personal   CCMP


======================================================================= 
============================= SHOW INTERFACES ========================= 
=======================================================================


There is 1 interface on the system: 

    Name                   : Wireless Network Connection
    Description            : Intel(R) WiFi Link 5100 AGN
    GUID                   : 7d22b0e6-a8c0-4f18-9df8-5e823b55c9c8
    Physical address       : 00:16:ea:7b:8e:aa
    State                  : connected
    SSID                   : KEYHOLE
    BSSID                  : 0c:d5:02:c8:fe:e4
    Network type           : Infrastructure
    Radio type             : 802.11g
    Authentication         : Open
    Cipher                 : WEP
    Connection mode        : Auto Connect
    Channel                : 8
    Receive rate (Mbps)    : 54
    Transmit rate (Mbps)   : 54
    Signal                 : 99% 
    Profile                : KEYHOLE 

    Hosted network status  : Not started


======================================================================= 
=========================== SHOW HOSTED NETWORK ======================= 
=======================================================================


Hosted network settings 
----------------------- 
    Mode                   : Allowed
    SSID name              : "EYE_IN_SKY-81350"
    Max number of clients  : 8
    Authentication         : WPA2-Personal
    Cipher                 : CCMP

Hosted network status   
--------------------- 
    Status                 : Not started


======================================================================= 
============================= SHOW SETTINGS =========================== 
=======================================================================


Wireless LAN settings 
--------------------- 
    Show blocked networks in visible network list: No

    Only use GP profiles on GP-configured networks: No

    Hosted network mode allowed in WLAN service: Yes

    Allow shared user credentials for network authentication: Yes

    Block period: Not Configured.

    Auto configuration logic is enabled on interface "Wireless Network Connection"


======================================================================= 
============================== SHOW FILTERS =========================== 
=======================================================================


Allow list on the system (group policy) 
--------------------------------------- 
    <None>

Allow list on the system (user) 
------------------------------- 
    <None>

Block list on the system (group policy) 
--------------------------------------- 
    <None>

Block list on the system (user) 
------------------------------- 
    <None>


======================================================================= 
=========================== SHOW CREATEALLUSER ======================== 
=======================================================================


Everyone is allowed to create all user profiles.


======================================================================= 
============================= SHOW PROFILES =========================== 
=======================================================================


Profiles on interface Wireless Network Connection:

Group policy profiles (read only)
---------------------------------
    <None>

User profiles
-------------
    All User Profile     : KEYHOLE
    All User Profile     : Anita
    All User Profile     : meerdr
    All User Profile     : 07FX10035902


======================================================================= 
========================== SHOW PROFILES NAME=* ======================= 
=======================================================================


Profile KEYHOLE on interface Wireless Network Connection: 
======================================================================= 

Applied: All User Profile    

Profile information 
------------------- 
    Version                : 1
    Type                   : Wireless LAN
    Name                   : KEYHOLE
    Control options        : 
        Connection mode    : Connect automatically
        Network broadcast  : Connect only if this network is broadcasting
        AutoSwitch         : Do not switch to other networks

Connectivity settings 
--------------------- 
    Number of SSIDs        : 1
    SSID name              : "KEYHOLE"
    Network type           : Infrastructure
    Radio type             : [ Any Radio Type ]
    Vendor extension          : Not present

Security settings 
----------------- 
    Authentication         : Open
    Cipher                 : WEP
    Security key           : Present
    Key Index              : 1


Profile Anita on interface Wireless Network Connection: 
======================================================================= 

Applied: All User Profile    

Profile information 
------------------- 
    Version                : 1
    Type                   : Wireless LAN
    Name                   : Anita
    Control options        : 
        Connection mode    : Connect manually
        Network broadcast  : Connect only if this network is broadcasting
        AutoSwitch         : Do not switch to other networks

Connectivity settings 
--------------------- 
    Number of SSIDs        : 1
    SSID name              : "Anita"
    Network type           : Infrastructure
    Radio type             : [ Any Radio Type ]
    Vendor extension          : Not present

Security settings 
----------------- 
    Authentication         : WPA2-Personal
    Cipher                 : CCMP
    Security key           : Present


Profile meerdr on interface Wireless Network Connection: 
======================================================================= 

Applied: All User Profile    

Profile information 
------------------- 
    Version                : 1
    Type                   : Wireless LAN
    Name                   : meerdr
    Control options        : 
        Connection mode    : Connect automatically
        Network broadcast  : Connect only if this network is broadcasting
        AutoSwitch         : Do not switch to other networks

Connectivity settings 
--------------------- 
    Number of SSIDs        : 1
    SSID name              : "meerdr"
    Network type           : Infrastructure
    Radio type             : [ Any Radio Type ]
    Vendor extension          : Not present

Security settings 
----------------- 
    Authentication         : WPA-Personal
    Cipher                 : TKIP
    Security key           : Present


Profile 07FX10035902 on interface Wireless Network Connection: 
======================================================================= 

Applied: All User Profile    

Profile information 
------------------- 
    Version                : 1
    Type                   : Wireless LAN
    Name                   : 07FX10035902
    Control options        : 
        Connection mode    : Connect manually
        Network broadcast  : Connect only if this network is broadcasting
        AutoSwitch         : Do not switch to other networks

Connectivity settings 
--------------------- 
    Number of SSIDs        : 1
    SSID name              : "07FX10035902"
    Network type           : Infrastructure
    Radio type             : [ Any Radio Type ]
    Vendor extension          : Not present

Security settings 
----------------- 
    Authentication         : Open
    Cipher                 : WEP
    Security key           : Present
    Key Index              : 1


======================================================================= 
======================= SHOW NETWORKS MODE=BSSID ====================== 
=======================================================================

 
Interface name : Wireless Network Connection 
There are 13 networks currently visible. 

SSID 1 : KEYHOLE
    Network type            : Infrastructure
    Authentication          : Open
    Encryption              : WEP 
    BSSID 1                 : 0c:d5:02:c8:fe:e4
         Signal             : 99%  
         Radio type         : 802.11g
         Channel            : 8 
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 2 : linksys
    Network type            : Infrastructure
    Authentication          : Open
    Encryption              : None 
    BSSID 1                 : 98:fc:11:b9:72:a0
         Signal             : 36%  
         Radio type         : 802.11n
         Channel            : 6 
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 3 : 
    Network type            : Infrastructure
    Authentication          : WPA2-Personal
    Encryption              : CCMP 
    BSSID 1                 : 00:26:f3:4e:99:89
         Signal             : 28%  
         Radio type         : 802.11n
         Channel            : 1 
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54
    BSSID 2                 : 78:cd:8e:0f:2f:99
         Signal             : 23%  
         Radio type         : 802.11n
         Channel            : 3 
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54
    BSSID 3                 : 78:cd:8e:0f:2f:9b
         Signal             : 25%  
         Radio type         : 802.11n
         Channel            : 3 
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54
    BSSID 4                 : 78:cd:8e:0f:2f:9a
         Signal             : 23%  
         Radio type         : 802.11n
         Channel            : 3 
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54
    BSSID 5                 : 00:26:f3:4e:99:8a
         Signal             : 28%  
         Radio type         : 802.11n
         Channel            : 1 
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54
    BSSID 6                 : 00:26:f3:4e:99:8b
         Signal             : 26%  
         Radio type         : 802.11n
         Channel            : 1 
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 4 : WGRYK
    Network type            : Infrastructure
    Authentication          : WPA2-Personal
    Encryption              : CCMP 
    BSSID 1                 : 00:7f:28:ac:34:f9
         Signal             : 30%  
         Radio type         : 802.11n
         Channel            : 1 
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 5 : NETGEAR59
    Network type            : Infrastructure
    Authentication          : WPA2-Personal
    Encryption              : CCMP 
    BSSID 1                 : 2c:b0:5d:95:eb:f5
         Signal             : 28%  
         Radio type         : 802.11n
         Channel            : 1 
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 6 : Stupid_Network
    Network type            : Infrastructure
    Authentication          : WPA-Personal
    Encryption              : TKIP 
    BSSID 1                 : 00:14:d1:40:45:95
         Signal             : 23%  
         Radio type         : 802.11g
         Channel            : 6 
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 7 : HOME-2F98
    Network type            : Infrastructure
    Authentication          : WPA2-Personal
    Encryption              : CCMP 
    BSSID 1                 : 78:cd:8e:0f:2f:98
         Signal             : 23%  
         Radio type         : 802.11n
         Channel            : 3 
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 8 : NETGEAR82
    Network type            : Infrastructure
    Authentication          : WPA2-Personal
    Encryption              : CCMP 
    BSSID 1                 : 2c:b0:5d:3e:24:28
         Signal             : 25%  
         Radio type         : 802.11n
         Channel            : 7 
         Basic rates (Mbps) : 1 2
         Other rates (Mbps) : 5.5 6 9 11 12 18 24 36 48 54

SSID 9 : NETGEAR
    Network type            : Infrastructure
    Authentication          : Open
    Encryption              : None 
    BSSID 1                 : 00:24:b2:0f:0d:92
         Signal             : 23%  
         Radio type         : 802.11g
         Channel            : 11 
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 10 : JeffHome
    Network type            : Infrastructure
    Authentication          : WPA-Personal
    Encryption              : TKIP 
    BSSID 1                 : 00:09:5b:de:25:6a
         Signal             : 26%  
         Radio type         : 802.11g
         Channel            : 11 
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 11 : HOME-1368
    Network type            : Infrastructure
    Authentication          : WPA2-Personal
    Encryption              : CCMP 
    BSSID 1                 : b8:9b:c9:93:13:68
         Signal             : 21%  
         Radio type         : 802.11n
         Channel            : 1 
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 12 : Williamson
    Network type            : Infrastructure
    Authentication          : Open
    Encryption              : WEP 
    BSSID 1                 : 00:0f:66:42:9a:cc
         Signal             : 35%  
         Radio type         : 802.11g
         Channel            : 6 
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 13 : MarioDragon
    Network type            : Infrastructure
    Authentication          : Open
    Encryption              : WEP 
    BSSID 1                 : 00:13:10:11:65:7c
         Signal             : 26%  
         Radio type         : 802.11g
         Channel            : 6 
         Basic rates (Mbps) : 1 2 5.5 6 11 12 24
         Other rates (Mbps) : 9 18 36 48 54

  
 
  
 

The Wired AutoConfig Service (dot3svc) is not running.

  
 

The Wired AutoConfig Service (dot3svc) is not running.

 

The Wired AutoConfig Service (dot3svc) is not running.

  
 
Fri 07/27/2012 10:00:34.83 
Fri 07/27/2012 10:00:34.83 
Fri 07/27/2012 10:00:34.84 
  
 
___________________________________________________________________________________________________ 
 
  
 
  
 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : PC1
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : westell.com

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 00-16-EA-7B-8E-AB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : westell.com
   Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
   Physical Address. . . . . . . . . : 00-16-EA-7B-8E-AA
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::91e4:72da:4a56:5348%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.33(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, July 26, 2012 17:41:07
   Lease Expires . . . . . . . . . . : Saturday, July 28, 2012 05:41:06
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 218109674
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-B7-BB-D0-00-1E-EC-82-21-04
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : westell.com
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 00-1E-EC-82-21-04
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3c99:18e0:b7ad:4a9f(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::3c99:18e0:b7ad:4a9f%16(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.westell.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : westell.com
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{DBB9F6BA-D702-4E2C-B035-255604728E2B}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
  
 
  
 
___________________________________________________________________________________________________ 
 
Fri 07/27/2012 10:00:34.93 
Fri 07/27/2012 10:00:34.93 
Fri 07/27/2012 10:00:34.93 
  
 
Attach the Notepad to your next post.

Regards. . .

jcgriff2

`
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Old 07-27-2012, 09:05 AM   #5
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Hello
Please go to device Manager by goin to start>search>device manager>network adapter,Please check under the network adapter you have wireless drivers installed or not.If you the wireless drivers installed,Please rite click on wireless drivers and click on update drivers and it'll update the wireless card with the lates drivers.
If it dosen't work out,Please visit our website Support.dell.com to install the latest wireless drivers for your laptop.
Hopefully this will reslove the problem you have.

Thanks
Dell kaushal P
Dell Social Media Responder
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Old 08-04-2012, 11:17 AM   #6
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Hi, sorry about the late post, i've had quite a lot of things to do
throughout the past week so hopefully i'll finally find a solution to
this problem. Taking the advice from jcgriff2, I have attached a notepad
document to this post displaying the necessary specs whereas when
checking the device manager, I could not locate a 'network adaptor' sub
section within the list itself. regardless, I would like to thank you both for the help so far.
Attached Files
File Type: txt Wifi_Network_Info.txt (4.7 KB, 178 views)
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Old 08-04-2012, 11:59 AM   #7
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Have you tried restoring to a point before you used the remote desktop ?
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Old 08-04-2012, 01:26 PM   #8
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Quote:
Originally Posted by Tomken15 View Post
Have you tried restoring to a point before you used the remote desktop ?
Yes, I tried it once then after I shut the computer down the problems retured although prior to the sytem shutdown, restarting the netbook itself to a point before I used remote desktop, the solution in question did indeed work for one session.
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Old 08-04-2012, 03:07 PM   #9
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Unusual that, do you have any earlier restore points you could use ?

Is there anything in your Startup menu relating to the remote desktop ?
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Old 08-04-2012, 03:25 PM   #10
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I went all the way back to 6 months ago, way before I began using remote desktop. The problem is still as prominant as ever i'm afraid. :/
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Old 08-04-2012, 04:12 PM   #11
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If you only bought the netbook about a month ago, how were you able to take it back by 6 months ?

That app reported no wireless interfaces installed on the netbook.

To test this, from Start type cmd.exe click on the cmd prompt icon then type then enter this cmd :-

netsh interface ipv4 show interfaces

and can you post a shot of it in your next reply, by right clicking in the text area, select Select all hit Enter then paste it in.
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Old 08-04-2012, 10:32 PM   #12
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Moving this Thread to Networking Support for better support.

Please follow me guys....

=================================
Please see this Networking Sticky and provide us some detail information and some output.
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Old 08-04-2012, 11:19 PM   #13
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Hi, JC's post 4# Malwarebytes shows a nasty for the .exe https://sysnative.com/apps/wifi_netsh..._jcgriff2_.exe


Malwarebytes Anti-Malware 1.62.0.1300
Malwarebytes : Free anti-malware download

Database version: v2012.08.04.01

Windows Vista x86 NTFS
Internet Explorer 7.0.6000.16575
Paul :: VISTATEST [administrator]

5/08/2012 3:16:04 PM
mbam-log-2012-08-05 (15-16-04).txt

Scan type: Custom scan (C:\Users\Paul\Downloads\wifi_netsh_lan_wlan_jcgriff2_.exe|)
Scan options enabled: File System | Heuristics/Shuriken | PUP | PUM
Scan options disabled: Memory | Startup | Registry | Heuristics/Extra | P2P
Objects scanned: 1
Time elapsed: 3 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Users\Paul\Downloads\wifi_netsh_lan_wlan_jcgriff2_.exe (Malware.Packer.Gen) -> Quarantined and deleted successfully.

(end)

Could be a false positive wonder if JC knows?
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Old 08-05-2012, 02:10 AM   #14
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I've been thinking malware on this, but wanted to know what was on the netbook as the Wired Autoconfig is also stopped.

I think the Security guys should have a look at this prior to factory resetting the netbook, but would still like to know how someone can restore to a point 6 months previous when the machine is only about a month old if new when bought and 6 months is quite some time for shadow copies. Mine only go back to the last week of June.

Tried JC's link but Norton blocked and removed it as being dangerous
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Old 08-05-2012, 02:45 AM   #15
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[QUOTE=Tomken15;3833226]If you only bought the netbook about a month ago, how were you able to take it back by 6 months ?

Haha, sorry about that, I got it a year ago and I have no idea why I wrote a month. My apologies for the confusion.
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Old 08-05-2012, 03:07 AM   #16
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Also in reply to Tomken's request, I have attached the following notepad document.
Attached Files
File Type: txt net_interfaces.txt (369 Bytes, 120 views)
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Old 08-05-2012, 06:38 AM   #17
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Quote:
Originally Posted by ElliotTheDuck View Post
Also in reply to Tomken's request, I have attached the following notepad document.
Thanks for that.

You don't have any Wireless or Ethernet interfaces installed but you may be able to download the drivers for the Wireless and Ethernet from Realtek.

I've been having a dig around and it seems that the Mini10 is fitted with Realtek 8189CE Wireless LAN Driver and could also have Realtek's Ethernet 10/100 which you can download from Realtek onto an USB Flash or DVD on another machine and copy them across.

An alternative would be to back up your files and factory reset the netbook but I'm concerened that malware may have taken out the Network Adapters and think you should open a thread in the Virus and Trojan section and let the security guys have a look before you did a factory reset.

In Device Manager/View/Show hidden devices are there any Unknown Devices listed with a yellow alert showing ?
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Old 08-05-2012, 09:59 AM   #18
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Even though no network interfaces or adapters are showing, to check if your NIC is actually working, from the cmd prompt enter the following cmd then post the results.

netsh wlan show network mode=bssid

If you can download and copy this program onto your netbook (ignore Windows warning - it's quite safe) Vistumbler - Home then click on Interface in the menu and it may show the network adapters that should be listed in Device Manager.
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Old 08-11-2012, 09:54 AM   #19
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Yet again i'm sorry for posting so late. Anyway, I used the cmd to see if any network interfaces were visible and the reponse was that 'there is no wirless interface on the system'.
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Old 08-11-2012, 10:27 AM   #20
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That would suggest that the network card has given up the ghost and will need replacing, although given the age of the netbook that would seem premature but with electronic components, that means nothing as they can fail at any time.

A working NIC will pick up surrounding SSIDs (as well as your own) even with the SSID disconnected via the Taskbar.

This link contains the instructions for replacing the NIC, but try gently cleaning the pins with cotton buds and spirit and reseating it first to see if that resolves.

According to the article, a list of compatible cards can be found on the side of the netbook box (if you still have it) which should allow you to google for the best price, otherwise you will have to contact Dell for their advice or supply of a replacement.

Dell Inspiron Mini 10 Wireless Network Card - Pune - Computers - Hardware - Swargate - dell laptop for instalment
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