12-02-2019, 06:20 PM
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#3
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Team Manager - Networking Moderator - Microsoft Support
Join Date: Sep 2010
Location: RI
Posts: 4,000
OS: XP Pro
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There's a good chance you're getting interference from some other device or another network on the 2.4G band/channel. You can try changing channels in your router if automatic isn't working, which may have been what Asus support had you do. Make sure you don't have other devices like cordless phones, game controllers or a microwave nearby. Or just use the 5G network if you can - it has a weaker signal, but less interference in that frequency.
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