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Support pricing.....?

This is a discussion on Support pricing.....? within the Certification & Career forums, part of the Tech Support Forum category. Greetings. Wasn't sure where to post this and this seemed as good as any. I'm an independent support tech/engineer. I


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Old 10-06-2013, 08:00 AM   #1
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Greetings. Wasn't sure where to post this and this seemed as good as any.

I'm an independent support tech/engineer. I support small to medium sized businesses doing all their support needs. Workstations, printers, servers, laptops, some IP phone support. Two of them (one small one large) pay me monthly. I'd like to have a matrix that I can use for everyone to put everyone on a monthly retainer plan. You can't make a living hourly. I'd like to charge X amount per each unit. I'm just wondering if anyone else is using a formula similar to this idea, and if so, what they think is farir?

Thoughts?

Thanks,
Bill
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Old 10-06-2013, 09:54 AM   #2
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Believe it or not, in the U.S.A. discussing price policy for goods or services is a violation of anti-trust laws. That said, you might consider a per user fee rather than a per piece of equipment fee.
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Old 10-06-2013, 11:35 AM   #3
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So you're saying it can NEVER be discussed? LOL
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Old 10-06-2013, 07:53 PM   #4
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The fair price is whatever your customers are willing to pay. If the customer believes the value you provide is equal to or better than what you charge, then the price is fair, and they will pay the retainer. If they don't, they won't.

Fortunately, you've already got data to work from, because you know how much a few of your current customers are willing to pay monthly.

Even if I were using a matrix like the one you describe, what is "fair" to businesses I support might not be "fair" to businesses you support. Prices are different in different areas of the country. I might be able to charge $250/hr in New York, but might have trouble charging $50/hr in North Dakota (figures pulled from the sky; please don't base your rates on these examples).
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