Go Back   Tech Support Forum > The IT Pro > Certification & Career

User Tag List

My first IT job

This is a discussion on My first IT job within the Certification & Career forums, part of the Tech Support Forum category. Hey guys, I'm a recent grad and just landed my first IT career job. The position is Desktop Support Specialist.

Closed Thread
Thread Tools Search this Thread
Old 05-10-2013, 02:29 PM   #1
Registered Member
Join Date: May 2013
Location: Toronto
Posts: 3
OS: Windows 7 PRO SP1

Hey guys,

I'm a recent grad and just landed my first IT career job. The position is Desktop Support Specialist. I took this position because its perfect to gain experience on, the company is not that big about 70+ end users. Since its not that big, my responsibilities are stretched out, from giving support to end users, to setting up and implementing various upgrades to our network infrastructure.

I guess I am just looking for some tips to make myself more valuable to the company, or any advice that will help me improve and grow in my field. For the past three weeks, I am trying my best to think of things to implement to the company such as better video conferencing setup, implementing intrusion detection system (although I do not how to do it, just gave the idea to the Network engineer), and looking for a better all-in-one printer that is reliable and cheap on-going cost.

I like to contribute so bad, but I do not know how. I am mostly sitting on my desk doing research and waiting for instructions from my superior.

I'll appreciate any tips and advice

Nate_007 is offline  
Sponsored Links
Old 05-10-2013, 03:14 PM   #2
TSF Enthusiast
Join Date: Jan 2011
Location: United States
Posts: 5,959
OS: Win7, Win8, XP, Ubuntu

My suggestions:
- Slow down and take your time, you've just started.

- Start with smaller, simpler improvements if you want to implement some changes. You're looking to change some major systems (other than the printer). Find deficiencies, do your research and make suggestions based on what you've learned.

- Look for issues with your team, products you use and policies and makes suggestions on how to improve things.

- Train, train, train. Learn all you can, shadow some of the people who have been there for a while and see what they do and how they fix issues. Setup a home lab and learn on your own. Take training if offered by the company.

TSF does not support assistance through email or private messages, please keep all questions in the open forum.
JMPC is offline  
Old 05-10-2013, 09:00 PM   #3
Moderator, IT Pro Team
Certification and Career Expert
BosonMichael's Avatar
Join Date: Nov 2011
Location: near Nashville, TN
Posts: 1,048
OS: Windows 7, and I won't be upgrading to Windows 10!

My System

Most places lack proper inventory (hardware, software, etc.) and documentation (policies, procedures, topology maps, maintenance logs, etc.). If you find yourself with downtime, do these. Or, study. Learning is always worthwhile.

JMPC's advice is solid - shadow the more experienced techs and find out why they do things a certain way. Sometimes, the way things are taught in books isn't the most practical way to do things. Although improvements can be helpful, they can sometimes be impractical and/or expensive.
BosonMichael / Senior Content Developer, Boson Software
CISSP, CEH, CCNP, CCDP, CCNA Security, CCNA Voice, MCSE+I, MCSE: Security, MCSE: Messaging, MCDST, MCDBA, MCTS, OCP, CNE, SCSA, Security+, Linux+, Server+, Network+, A+
Served proudly, US Army, 98C Intelligence Analyst, '89-'92
BosonMichael is offline  
Sponsored Links
Old 05-11-2013, 06:59 AM   #4
TSF Enthusiast
Tomshawk's Avatar
Join Date: Jan 2013
Location: California
Posts: 1,749
OS: XP, Windows7-8, Server03, Server08, SBS2008, SBS2011, Server2012

My System

Congrats on the IT job, well done

I don't have alot to add to the above comments as they stated solid advise as always, so I'll leave that alone but.

I'd suggest creating a new thread asking for advise on the new printer.

State what make and model you have and what you need the new printer to do, requirements!
MemTest86 BenchTest IMGBurn Seatools Drive Fitness DataLifeguard Connectivity Issues

I work about 60 hours a week and spend the rest of my time with Family and a couple of online communities, so please be patient when waiting for a reply
Tomshawk is offline  
Old 05-13-2013, 06:36 AM   #5
Registered Member
Join Date: May 2013
Location: Toronto
Posts: 3
OS: Windows 7 PRO SP1

Thanks guys for these solid advice! It is Monday once again, putting these advices into work. I brought my extra laptop to run VMs so I can practice on various OS on my free time.

I guess I will have to take my time and get to know the core of our infrastructure. If you guys have anymore advice or experience that you have implemented throughout your career, feel free to share them.
Nate_007 is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
SSH job submit question (Moab, hpc)
Hello, I'm doing some number theory research using an hpc cluster. The program handling job submitting is Moab from Adaptive Computing, but this question is slightly more general than strictly Moab use. So a basic job looks like this: #!/bin/sh #PBS -l os=linux #PBS -l...
Gauss156 Linux Support 1 08-19-2011 01:50 PM
Need Advise on Possible Contract Job
Hi guys, I got an e-mail from a recruiter today about a position (Desktop Support 1) that they thought I would be a good match for. It's only about 30 min away from home so it's definitely within my range. It pays between $13-$15 an hour. Now here's the thing... It is a full-time contract job,...
tim19889 Certification & Career 5 07-09-2011 12:11 AM
Feel like I am getting ripped of and mislead with my contract job
So today marked the 3rd day for doing garbage and hauling merchandise at my 2 month contract job. The title was very misleading and I thought I was going to be installing PC's. I am in a group with 2 other people and 2 of us are hauling trash and the other one is hauling merchandise. The thing...
Armymanis Certification & Career 29 05-30-2011 11:17 PM
Job Dilemma
I just started at my job two months ago. Around the same time I was offered this job I was interviewing for a NOC Engineer position. I had a great interview but they decided to go with someone that has a little more experience. So I've recently been contacted by them offering me a job. The pay...
PinoyIT Certification & Career 0 05-18-2011 08:10 AM
Not sure if qualified for this job...Help?
Hello, I recently received a call from a temp staffing company who had seen my resume online and informed me they had a job opening not far from my residence. Apparently they were looking for "Entry Level PC Techncian" because thats what I posted my resume as. I have all the experience of someone...
Averus Certification & Career 7 02-08-2011 12:32 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Post a Question

» Site Navigation
 > FAQ
Powered by vBadvanced CMPS v3.2.3

All times are GMT -7. The time now is 01:56 PM.

Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
User Alert System provided by Advanced User Tagging v3.1.0 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Copyright 2001 - 2018, Tech Support Forum

Windows 10 - Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts