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Jump Ship or Hold On

This is a discussion on Jump Ship or Hold On within the Certification & Career forums, part of the Tech Support Forum category. Hi, I got hired as a technical support specialist at the company I work for 4 years ago. I just


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Old 12-11-2014, 06:14 PM   #1
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Hi,
I got hired as a technical support specialist at the company I work for 4 years ago. I just got a raise to 50k. Total employee size is about 450 and the company is a civil engineering company in Canada

Disappointment struck a second time in two years. I was expecting a promotion to a network administrator type role. My Daily tasks include basic server work such as updates, active directory, DNS, but doesn't stop there. I have migrated our sharepoint farm from 3.0 to 2010 and then to 2013, I have upgraded 5 to 10 servers from 2003 to 2008 and then to 2012, I have virtualized many servers. I resolve issues with virtual servers being slow, NAS and DAS configuration and volume re-organization. I have implemented VPN solutions, know the basics of enterprise firewall configuration built up CRM servers from the ground up along with other randomly needed specific solution servers. I would say 75 - 80 percent of the work is network/system admin type work, 15% help desk type work and 10% scripting powershell or C# programming solutions. I am the guy they call when weekend, evening work needs to be done and when emergencies strike.

I did get a great bonus this year (11% - best in my department) but I am paid the bottom level for tier 2 help desk in Canada, based on Robert Half Technology reports if I was a system admin (which is what I think I really am despite being called a Technical Support Specialist) I should be making 70k to start. With bonuses and benefits I probably sit around 55k. Boss says I'm not quite there yet...

My question is should I hold out for another year and see what happens or should I be looking for work elsewhere. I'm especially interested in hearing from a managers perspective and what certain procedures a manager has before he considers a employee promotable or how a manager would manage his employees progress.
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Old 12-11-2014, 07:09 PM   #2
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Every manager and every company is different. What might be preferable to me or what might be required for my company would likely be entirely different for what your manager is looking for and what the company needs you to do.

The best advice I can give is to not put much stock in those salary reports. Most are horribly inflated. Last I checked, tier 2 help desk techs don't make anywhere near 70K in the US, whether starting out or experienced.

Keep in mind that companies don't hire you so you can make money... companies hire you to fill a role to provide a specific service, and that service has a value that the company is willing to pay. If the wage is fair, they'll get techs who have the required level of experience to fill that role; if they don't pay enough, their techs will leave, and they'll have trouble filling the role. And in the current economy, it's an employer's market... lots of hungry, experienced (and not so experienced) techs (and wannabe techs) out there.

I say all this because it is possible that your company - not just your manager - likely has a salary range they've allocated for that position. You can try to convince them that they're not paying you enough, but if they decline, you run the risk of becoming even more unhappy... and worse, your manager will know it.

If you truly believe you're not making enough for the work you do, take a look at job openings and see what salaries they offer. It won't hurt to look, and you might just find a better opportunity elsewhere. But once you decide to leave, and you give your resignation notice (ALWAYS give your employer two+ weeks notice), DON'T change your mind and stay if your current employer offers you a raise. If they wanted to give it to you, you'd have it... and if they don't really want to give it to you without the threat of you leaving, how do you think you'll get your NEXT raise after that?

Hopefully this has given you a little food for thought. Should you stay? Maybe. Should you go? Maybe. Should you look around? Always.
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Old 12-13-2014, 09:38 PM   #3
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That was worth 2 or 3 read overs. Helpful. Thanks!
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Old 12-14-2014, 07:57 PM   #4
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Quote:
Originally Posted by SKel25 View Post
That was worth 2 or 3 read overs. Helpful. Thanks!
You are absolutely welcome - glad to help! :)
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Old 12-15-2014, 02:34 AM   #5
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HI,
I am currently looking to move companies. My current employ has given us our 1st pay rise in about 10 years, a 1% pay rise. we get NO bonuses despite dropping everything we are doing with the family at a weekend to come in and sort out issues, even being asked to be "on call" and not get anything for it... Plus I am paid peanuts.
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