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HELP: LF Advice on IT Career?

This is a discussion on HELP: LF Advice on IT Career? within the Certification & Career forums, part of the Tech Support Forum category. I'm recently 24 and realized in the last few months I have friends from High School who have their Bachelors


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Old 07-21-2014, 09:08 PM   #1
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I'm recently 24 and realized in the last few months I have friends from High School who have their Bachelors and are better off than me which of course gets me wondering *** I'm doing...so here I am working to figure out my life path.

I currently have done 1 year at a community college then an Associates for Visual Communications from ITT Tech then worked at a call center for almost 2 years then got a job with a global scale company doing real IT Tech Support for Internal Users/Employees making 37.5k a year.

I've found in my 9 months at this job that I like; Documentation, Process, Helping the end user better understand their; cause of issue, predicament, resolution, as well as I like finding ways to optimize the system. For example the company's process for access is flooded with documents that people get confused on etc etc. I like making documents on How To to end users so they will stop calling me so I'll stop wishing they'd burst into flames.

Colleagues & my gf (CMDB Admin) suggest I need to start towards the path of an ITL Specialist or Knowledge Base/Knowledge Material Expert. I'm hoping if I get good at what I do my position would have the leisure of VPN/Work from home. I don't know if that is the proper path for me so I want honest community opinions because I just want an unbiased/never met me opinion. It's a lonely feeling not knowing what I should set my sights on.
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Old 07-23-2014, 11:51 AM   #2
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I've been in IT for 16 years, and I have no idea what an ITL Specialist or Knowledge Base/Knowledge Material Expert is.
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Old 07-23-2014, 03:00 PM   #3
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I think he means ITIL it's one of those lame certifications and career paths that really are not IT based but sort of require some sort of IT skill Information Technology Infrastructure Library - Wikipedia, the free encyclopedia
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