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Windows has Recovered from an Unexpected Shutdown (BSOD) [moved from V/7]

This is a discussion on Windows has Recovered from an Unexpected Shutdown (BSOD) [moved from V/7] within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. almost every day my computer just shuts down and says windows has recovered from an unexpected shutdown. this has been


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Old 02-14-2011, 05:21 PM   #1
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almost every day my computer just shuts down and says windows has recovered from an unexpected shutdown. this has been happening for atleast 5 days. please help me because i am worried that this might ruin my computer. and also my computer also boots up very slow. here is the reports.
Attachment 86940
OS - Vista/ Windows 7 ? windows 7
x86 (32-bit) or x64 ? x64
What was original installed OS on system? windows home premium
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? will it was oem then my friend bought windows ultimate for me so i guess its full retail since i updated
Age of system (hardware) 1 year 2 months
Age of OS installation - 1 month have you re-installed the OS? if you mean updated then yes
CPU - dont know where to find
Video Card - dont know where to find
MotherBoard - dont know where to find
Power Supply - brand & wattage - dont know where to find
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Old 02-14-2011, 05:35 PM   #2
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Hello,

The attachment is invalid; could you please try reattaching it?
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Old 02-14-2011, 06:00 PM   #3
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hello,


sorry for that here it is again



Windows7_Vista_jcgriff2.zip


also sorry it took so long, it took forever to upload it....
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Old 02-14-2011, 07:02 PM   #4
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Hello,

It seems that your Intel WiFi drivers are the cause; install these updated ones: https://downloadcenter.intel.com/Deta...=3141&lang=eng
Code:
NETw5s64.sys            Wed Jan 13 11:37:13 2010 (4B4DF6B9)
...Summary of the dumps:
Code:

Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Mon Feb 14 17:52:29.442 2011 (UTC - 5:00)
System Uptime: 0 days 2:34:42.361
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_NETw5s64_IMAGE_pci.sys
SystemProductName = HP Pavilion dv6 Notebook PC
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Mon Feb 14 15:07:07.960 2011 (UTC - 5:00)
System Uptime: 0 days 2:50:57.879
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_NETw5s64_IMAGE_pci.sys
SystemProductName = HP Pavilion dv6 Notebook PC
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Feb 12 19:44:05.081 2011 (UTC - 5:00)
System Uptime: 0 days 2:49:41.001
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x9F_3_NETw5s64_IMAGE_pci.sys
SystemProductName = HP Pavilion dv6 Notebook PC
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
  
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Old 02-14-2011, 07:25 PM   #5
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thanks man you are the best. and do you know any software that can update all my drivers at one time?
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Old 02-14-2011, 07:32 PM   #6
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Yes, but I don't have much faith in them. You can give Driver Easy a try: Driver Easy - Auto Detect, Download, Backup, Restore & Uninstall Drivers

Check the date on the Intel WiFi driver when you're done; if it's not updated by the program, install it manually.
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Old 02-14-2011, 08:01 PM   #7
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ok thanks you are always the best and if you can also answer this last question. which antivirus software can remove Trojans, viruses, spyware , malware , adware, worms, etc. it doesnt have to be free
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Old 02-14-2011, 08:05 PM   #8
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I recommend the free Microsoft Security Essentials: https://www.microsoft.com/security_essentials

Just about any program will do that as well; Avast, Avira, AVG. Paid programs include ESET (my favorite), Kaspersky, McAfee, Norton, and Bit Defender.

Remember, in addition to using a good anti-virus program, be careful about how you use the internet; don't download suspicious programs, and if an unfamiliar program pops up, don't allow it.
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Old 02-14-2011, 08:27 PM   #9
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thanks man and my friend just called me and said that he got windows 7 ultimate for me from a keygen is there any way i can go back to my original os. which was windows 7 home premium? i dont support piracy thats why i want to go back. im mad at my friend . he also said feburary fools
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Old 02-15-2011, 04:21 AM   #10
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Check in your C drive; do you see a Windows.old folder? If not, the only thing you can do is backup your data and do a clean install. If you do see Windows.old, we can use that to restore your old OS.
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Old 02-15-2011, 08:29 AM   #11
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No windows.old :( and I'm still getting windows has recovered from an unexpected shut down and my computer won't shutdown it takes forever I have to hold power button to turn off
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Old 02-15-2011, 12:26 PM   #12
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You'll have to do a clean install of Windows then, unfortunately.

It's possible that the cracked copy of Windows is itself the cause; you never know what else is modified in the cracked version, beside the activation features.

Please install a genuine OS again; if you don't have a recovery partition or recovery discs to restore from, have your friend purchase you some recovery discs from the computer manufacturer. Instructions are found here: Order Recovery Discs (USA)

Let us know when a genuine OS is installed again, and we can continue support if the problem persists.
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Old 02-15-2011, 04:02 PM   #13
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Ok and if I backup to a cd or DVD how much memory will it be and what will it back up?? And my laptop has a recovery partion
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Old 02-15-2011, 07:19 PM   #14
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how do i back up my files? and do i keep my programs? and how i do i reinstall windows?
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Old 02-15-2011, 08:02 PM   #15
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See this guide: Backup User and System Files - Windows 7 Forums

How much space it will take depends on how many files you have.

To do a full system restore, try booting from the recovery DVD.
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Old 02-15-2011, 08:19 PM   #16
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ok thanks and how long does reinstalling windows take?
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Old 02-16-2011, 05:31 AM   #17
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Doing a clean install of Windows 7 can take anywhere from 20 minutes to an hour, depending on the speed of your hardware, what you are using (DVD or USB), and perhaps other factors.

I don't know how long it will take to restore using your restore discs, but I'm guessing it will take in the range of 30 minutes to a couple of hours.
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