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Windows 7 BlueScreen [TSF_Vista_Support & PERFMON included]

This is a discussion on Windows 7 BlueScreen [TSF_Vista_Support & PERFMON included] within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Hi, My new laptop (Toshiba Satellite A500-19X) has been in use for just about two weeks now. On the 7th


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Old 01-13-2010, 04:17 PM   #1
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Hi,

My new laptop (Toshiba Satellite A500-19X) has been in use for just about two weeks now. On the 7th Jan I got a BlueScreen while using Firefox and iTunes.. I wasn't fast enough to catch the error though..

Last night I got the BlueScreen - twice. Using only Firefox and Windows Live Mail. I managed to look at the Minidump file, which told me that the cause was probably:

nvlddmkm.sys

From what I've read this seems like a common enough problem with the graphics driver, but so far I haven't been able to find a working fix for this problem. I was wondering if anyone can help out? I'm running 64-bit Windows 7 Home Premium and have installed very few additional programs. (iTunes, FireFox, Microsoft Office 2007)

I saw a thread here, which uses SysInternals and a batch file to gather some info about your system, so I've run it, and attached the folder. (TSF_Vista & the Perfmon HTML Report)

Any and all help appreciated on this. Thanks in advance.
-Matt

Sorry for the double post..

Ok, so shortly after my original post I BlueScreen'd again. I got the error code this time, and it seems that the Nvidia driver is causing the problem.

STOP *** 0x00000116

nvlddmkm.sys

I've included the MiniDump files here too, if they help out in any way.

Thanks again!

Also, can anyone point me in the direction of the edit button on my post(s)?
I would've edited but couldn't find it? :P

-Matt
Attached Files
File Type: zip TSF_Vista_Support.zip (570.4 KB, 20 views)
File Type: zip Minidump.zip (158.2 KB, 16 views)
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Old 01-13-2010, 05:38 PM   #2
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You can only edit for 30 minutes - after that a new post is required.

To fix the graphics driver:
- go to https://www.nvidia.com/Download/index.aspx and download the latest WHQL certified driver for your OS and video card
- uninstall the current video card drivers using Control Panel...Programs...Uninstall a program
- install the freshly downloaded video drivers
- wait for the next BSOD.

Also, here's some info on STOP 0x116 errors:
https://www.sevenforums.com/crashes-d...tml#post280172
https://forums.amd.com/game/messagevi...&enterthread=y (although it's AMD drivers, the discussion applies to nVidia also)
https://www.carrona.org/bsodindx.html#0x00000116

In short, make sure that the fan is working on the video card, that it's getting air, that the cooler isn't clogged with dust, and that the card isn't overheating.
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Old 01-13-2010, 05:45 PM   #3
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To add to the above post...

This important driver is missing:
Quote:
Security Processor Loader Driver ROOT\LEGACY_SPLDR\0000 This device is not present, is not working properly, or does not have all its drivers installed.
This is a Windows component and should be present. Have you had any issues with viruses?

Please visit Windows Update and update your system.
Then, try running SFC.EXE /SCANNOW from an elevated (Run as administrator) Command Prompt.

I also wonder about the compatibility of your McAfee software.
Please do this:
Quote:
Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: https://www.carrona.org/freeav.html
- uninstall the Norton from your system
- remove any remnants of Norton using this free tool: https://service1.symantec.com/Support...05033108162039
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's
After you've done all of this, please post back if further BSOD's occur.
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