Go Back   Tech Support Forum > Microsoft Support > BSOD, App Crashes And Hangs

User Tag List

Win7 Crashing Before I Can Use SysnativeFileCollectionApp

This is a discussion on Win7 Crashing Before I Can Use SysnativeFileCollectionApp within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Okay so far I was able to download the file. I run the app and a cmd box opens with


Like Tree6Likes
Closed Thread
 
Thread Tools Search this Thread
Old 03-26-2019, 09:20 AM   #1
Registered Member
 
spirittoo's Avatar
 
Join Date: Feb 2006
Location: Ohio
Posts: 404
OS: Win7 64 Bit Ultimate

My System

Thumbs Down

Okay so far I was able to download the file. I run the app and a cmd box opens with nothing in it. After that the computer crashes. What is suppose to happen? I am not seeing any files in my document.

I don't understand what is happening.
This is the Ryzen rig I am having problems with.

Also I ran the driver verification ... how long is that suppose to run? Will it stop when the computer is shutdown?
spirittoo is offline  
Sponsored Links
Advertisement
 
Old 03-26-2019, 11:54 AM   #2
Registered Member
 
spirittoo's Avatar
 
Join Date: Feb 2006
Location: Ohio
Posts: 404
OS: Win7 64 Bit Ultimate

My System

Exclamation

Okay I was able to get it to run in safe mode ...

I could not copy and paste the result so I hope the attach zip file is what you need.
Attached Files
File Type: zip SysnativeFileCollectionApp.zip (1.15 MB, 14 views)
spirittoo is offline  
Old 03-26-2019, 12:16 PM   #3
Moderator, Editor, Articles Team
 
Deejay100six's Avatar
 
Join Date: Nov 2007
Location: Doncaster, Great Britain
Posts: 11,683
OS: Windows 7 Professional SP1

My System


That is the correct way to post the file collection results.

Could you also answer the questions at step 4 please?
__________________
Regards, Dave.


Submit New Articles Here

Help us to help you by posting your System Specs
Deejay100six is offline  
Sponsored Links
Advertisement
 
Old 03-26-2019, 01:59 PM   #4
Registered Member
 
spirittoo's Avatar
 
Join Date: Feb 2006
Location: Ohio
Posts: 404
OS: Win7 64 Bit Ultimate

My System


My specs are listed in my sig. This is a new build by me this month. I had to reinstall windows more than once. It is the Ryzen rig that is crashing.
spirittoo is offline  
Old 03-26-2019, 10:02 PM   #5
Registered Member
 
spirittoo's Avatar
 
Join Date: Feb 2006
Location: Ohio
Posts: 404
OS: Win7 64 Bit Ultimate

My System


I tested the memory and they tested good. I tried to run the dos seagate program, but it could not see the drive. It's a seagate. Maybe because it's 4 tb?
spirittoo is offline  
Old 03-27-2019, 08:52 AM   #6
Registered Member
 
spirittoo's Avatar
 
Join Date: Feb 2006
Location: Ohio
Posts: 404
OS: Win7 64 Bit Ultimate

My System

Arrow

Downloaded and installed Sea Tools for Win. Ran basic tests and the drive passed. I can't do any further test without backing up the files and I can't do that because I don't have an external drive to put them on. So far memory and drive cleared.

My notification sounds are a few seconds after the box appears. Something is up with that, and it takes longer to boot up than a much slower computer I have. Don't understand that. I'll run comodo and malwarebyte to see if there is a problem on that end. Still don't know if that driver verifier did anything, but I did run it.
spirittoo is offline  
Old 03-28-2019, 08:27 AM   #7
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,338
OS: Windows 10, 8.1 + Windbg :)



Hi. . .

I ran all of the dumps and the 3rd party drivers named must be updated or removed.

Code:

BugCheck 1000007E, {ffffffffc0000005, fffff88007016e26, fffff88002586808, fffff88002586070}
Probably caused by : athurx.sys ( athurx+8e26 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck 1000007E, {ffffffffc0000005, fffff88004a16e26, fffff8800bac6808, fffff8800bac6070}
Probably caused by : athurx.sys ( athurx+8e26 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck 1000007E, {ffffffffc0000005, fffff88007017e26, fffff88002571808, fffff88002571070}
Probably caused by : athurx.sys ( athurx+8e26 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck 50, {fffff8000000fb0f, 8, fffff8000000fb0f, 0}
Probably caused by : athurx.sys ( athurx+9f3bb )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck C4, {e3, fffff88003630501, 7fefd7905f0, 0}
Probably caused by : cmdguard.sys ( cmdguard+8501 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck C4, {e3, fffff88003662501, 7fefcf505f0, 0}
Probably caused by : cmdguard.sys ( cmdguard+8501 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck C4, {e3, fffff88001808501, 7fefd9d05f0, 0}
Probably caused by : cmdguard.sys ( cmdguard+8501 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck C4, {e3, fffff880046f5501, 7fefdcc05f0, 0}
Probably caused by : cmdguard.sys ( cmdguard+8501 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck C1, {fffff9805f41efc0, fffff9805f41e228, 694040, 23}
Probably caused by : amdxhc31.sys ( amdxhc31+23c39 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
The first is your Atheros wifi driver - https://www.sysnative.com/drivers/dr...?id=athurx.sys

cmdguard.sys - uninstall COMODO. Driver verifier flagged this driver.

amdxhc31.sys - this appears to be an AMD chipset driver. Go to your system manufacturer's site.

Regards. . .

jcgriff2

`
jcgriff2 is offline  
Old 03-28-2019, 09:09 AM   #8
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,338
OS: Windows 10, 8.1 + Windbg :)



p,s. the AMD Driver may be this - https://www.amd.com/en/technologies/ryzen-master
jcgriff2 is offline  
Old 03-28-2019, 04:29 PM   #9
Registered Member
 
spirittoo's Avatar
 
Join Date: Feb 2006
Location: Ohio
Posts: 404
OS: Win7 64 Bit Ultimate

My System

Arrow

Okay ...it looks like comodo was installed twice ... the internet security essentials and the anti-virus. That probably why comodo was a problem ... I competely uninstalled both. I tried to reinstall the security essentials, but for some reason a got an error during download, so I downloaded and installed the latest comodo anti-virus.

I went to the link for the wifi adapter, and downloaded the driver from the TP-Link site. It was not listed at the other two sites. I uninstalled the driver I was using and tried to install the driver I got from the site, but it claimed it could not find the adapter, so I had to use the driver I had to get the adapter to function again. I tried to update it through the device manager, but it stated it had the latest driver. Is there something else I can do?

Do I have to uninstall the AMD chipset drivers or can I just run the driver that was at the site. There are some microsoft hotfixes that came with it would I install those first? If I uninstall the drivers I will not be able to use the usb mouse until I reinstall the drivers.
spirittoo is offline  
Old 03-29-2019, 08:10 PM   #10
Registered Member
 
spirittoo's Avatar
 
Join Date: Feb 2006
Location: Ohio
Posts: 404
OS: Win7 64 Bit Ultimate

My System

Thumbs Down

I uninstalled comodo, and I updated the driver for the chipset. I was unable to find another driver for the wifi ... don't know what to do about that. The system is still crashing.
spirittoo is offline  
Old 03-30-2019, 10:25 AM   #11
Registered Member
 
spirittoo's Avatar
 
Join Date: Feb 2006
Location: Ohio
Posts: 404
OS: Win7 64 Bit Ultimate

My System


I'm going to try a pci card wifi adapter and see if that will help ...

https://www.newegg.com/Product/Produ...9SIAJ7W8HJ6217
spirittoo is offline  
Old 03-30-2019, 11:17 AM   #12
Windows Specialist, Microsoft Support
BSOD Kernel Dump Analyst
 
Join Date: Jun 2016
Location: The Netherlands
Posts: 575
OS: Windows 10 Pro



EDIT: I know you already ran driver verifier, but please run it again.


Please run driver verifier using the following settings for 48 hours.
  • Special Pool
  • Force IRQL checking
  • Pool Tracking
  • Deadlock Detection
  • Security Checks
  • Miscellaneous Checks
  • Power framework delay fuzzing
  • DDI compliance checking


Warning: driver verifier could cause boot issues and/or performance issues.
  • Make sure that you have recovery media, if needed you can create it.
  • Configure a restore point (see step 1 in the driver verifier link) prior enabling driver verifier.


Resetting driver verifier options (recommended in this order)
  1. In normal mode open an administrator command prompt and enter the below command
  2. In safe mode open an administrator command prompt and enter the below command
  3. On 3 boot failures, you'll boot automatically to the recovery options,
    • click Troubleshoot
    • go to the advanced options
    • choose command prompt
    • enter the below command
  4. Boot with the recovery media, see above 4 steps in option 3.
  5. Via the recovery options or recovery media, select a restore point prior enabling driver verifier
Code:
verifier /reset


Crashed when running driver verifier
  1. Reset driver verifier
  2. Boot in normal mode if necessary
  3. Follow Blue Screen of Death (BSOD) Posting Instructions to provide the requested logs



Extra information about driver verifier
When you run driver verifier, there are two things you're looking out for
1. Driver verifier won't find any driver violating something and thus in the time you need to run it there won't be a crash
2. Driver verifier will find a driver violating something and thus the system will crash.

The end result of driver verifier is either of the two, but when driver verifier finds something your system will BSOD.


Driver verifier essentially validates selected drivers on selected actions, this validation adds some delay to actions performed in the background which results in a performance decrease that many people notice. This is called stress testing drivers and depending on quite a few factors this performance decrease is worse for some than for others, and some won't even notice a difference.

Depending on the drivers selected, it is possible that some of the selected drivers are so-called 'boot' drivers, meaning they load when your system is booting. If these drivers don't pass a validation check, your system will crash, but since the drivers are loading at boot, your system will basically be in a boot loop. That is one of the risks involved and the most important one. Of course, there are various methods to recover from it.

If you want visual confirmation that driver verifier is actually running, copy/paste the following command in powershell or command prompt

Code:
verifier /query
If the command gives a result similar to this, it means driver verifier is running.


__________________
axe0 is offline  
Old 03-30-2019, 11:24 AM   #13
Moderator, Editor, Articles Team
 
Deejay100six's Avatar
 
Join Date: Nov 2007
Location: Doncaster, Great Britain
Posts: 11,683
OS: Windows 7 Professional SP1

My System


You'd be better ditching comodo altogether.

Get Microsoft Security Essentials instead, its all you really need for Windows 7.
__________________
Regards, Dave.


Submit New Articles Here

Help us to help you by posting your System Specs
Deejay100six is offline  
Old 03-31-2019, 09:08 AM   #14
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,338
OS: Windows 10, 8.1 + Windbg :)



Use the COMODO Removal tool to assure that all boot and kernel mode drivers are gone -

https://support.eset.com/kb146/?loca...ewlocale=en_US

Regards. . .

jcgriff2

`
jcgriff2 is offline  
Old 03-31-2019, 03:32 PM   #15
Registered Member
 
spirittoo's Avatar
 
Join Date: Feb 2006
Location: Ohio
Posts: 404
OS: Win7 64 Bit Ultimate

My System


I'm not sure I'm doing the verifier right. I followed the reset instructions the best I could. I been having it run to put the 48 hours in ... that will be tomorrow evening. The system did crash, sometime during the time it was running, but it rebooted itself. I did the query in the cmd prompt and it looks like it is still running.

I used the AV removal tool and comodo was completely removed. Thank you for that link.
spirittoo is offline  
Old 03-31-2019, 04:55 PM   #16
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,338
OS: Windows 10, 8.1 + Windbg :)



Quote:
Originally Posted by spirittoo View Post
I'm not sure I'm doing the verifier right. I followed the reset instructions the best I could. I been having it run to put the 48 hours in ... that will be tomorrow evening. The system did crash, sometime during the time it was running, but it rebooted itself. I did the query in the cmd prompt and it looks like it is still running..
If the system restarted, it means that you likely encountered a BSOD.

Please get the dump file. The filename of a dump contains the date.

Press the WIN + X keys. Select "Command Prompt Admin".

Type or paste the following line into the CMD screen -

Code:
md "%userprofile%\desktop\minidump" & copy %windir%\minidump "%userprofile%\desktop\minidump" & %systemroot%\explorer.exe /e,"%userprofile%\desktop\minidump"
This is what the entire line looks like - be sure to copy it from the above CODEbox - VERY IMPORTANT.

Quote:
md "%userprofile%\desktop\minidump" & copy %windir%
\minidump "%userprofile%\desktop\minidump" & %systemroot%
\explorer.exe /e,"%userprofile%\desktop\minidump"
Windows Explorer will open to the Desktop \minidump folder. Zip up that entire folder and attach to your next post.

Quote:
Originally Posted by spirittoo View Post
I used the AV removal tool and comodo was completely removed. Thank you for that link.
You're welcome.

Removal tools are very important to use.

Regards. . .

jcgriff2

`
jcgriff2 is offline  
Old 04-01-2019, 04:41 PM   #17
Registered Member
 
spirittoo's Avatar
 
Join Date: Feb 2006
Location: Ohio
Posts: 404
OS: Win7 64 Bit Ultimate

My System

Arrow

The computer crashed a whole lot during the 48 hours. It would reboot itself each time and it looks like the verifier continued to run.
Attached Files
File Type: zip minidump.zip (1.05 MB, 7 views)
spirittoo is offline  
Old 04-04-2019, 04:52 PM   #18
Registered Member
 
spirittoo's Avatar
 
Join Date: Feb 2006
Location: Ohio
Posts: 404
OS: Win7 64 Bit Ultimate

My System

Arrow

Instructions state to bump the thread if no response in 48 hours.
spirittoo is offline  
Old 04-05-2019, 07:24 AM   #19
Windows Specialist, Microsoft Support
BSOD Kernel Dump Analyst
 
Join Date: Jun 2016
Location: The Netherlands
Posts: 575
OS: Windows 10 Pro



Quote:
Originally Posted by spirittoo View Post
There are some microsoft hotfixes that came with it would I install those first? If I uninstall the drivers I will not be able to use the usb mouse until I reinstall the drivers
You will have to install those hotfixes first, Gigabyte support page mentions installing them is a requirement to be able to install the chipset updates successfully.


I've looked into the last 10 dumps, although they're not a result of driver verifier they look to be caused by the AMD chipset drivers.
__________________
axe0 is offline  
Old 04-05-2019, 10:39 AM   #20
Registered Member
 
spirittoo's Avatar
 
Join Date: Feb 2006
Location: Ohio
Posts: 404
OS: Win7 64 Bit Ultimate

My System


I saw that about installing the fixes first. I did installed the hotfixes first. I did not uninstall the old chipset drivers. The new drivers saw the old and replace them. Should I uninstall everything and start again? It would mean using the ps/2 mouse and keyboard because there will be no drivers for the usb.
spirittoo is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
Win7 Pro boot problem
My tower PC has 2 ssd's installed, one for Fedora and one for Win7 Pro. It was working fine 2 days ago. I switched from Win7 to Fedora for a few minutes and when I switched back to Win7 it wouldn't boot. Error is "Reboot and select proper boot device or insert boot media in selected boot device and...
krulls Windows 7 , Windows Vista Support 13 11-30-2016 06:54 PM
Print spooler keeps crashing Win7
Dears, I've a network Canon printer with a Uniflow Universal PCL XL Driver, few of the clients facing a problem while print on this printer that cause a spooler to be crashed on their computers. only with windows 7 haven't received any complain from XP users. on the other hand, nth happens if...
Interista.JO Printer Support 1 11-19-2015 04:59 PM
Sharing files from a dual boot Ubuntu/Fedora with Win7
Hi My setup was as follows: Computer 1 - Win7 ip address 192.168.1.2 Computer 2 - Ubuntu 10.10 ip address192.168.1.3 Had samba working Ok Decided to check out Fedora 14 so set it up as dual boot on Computer 2 and installed samba.
brizboy Networking Support 6 01-28-2011 05:59 AM
Games Crashing
Okay Im really confused with this one. Games are randomly crashing can go hours with out crashing, ot crash serveral times in just a fewseconds after restarting the games. Games that have been Crashing: F.E.A.R EverQuest I KALOnline (Free MMORPG) Games that wont crash:
Ogtubuk PC Gaming Support 2 01-21-2006 01:05 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2
Powered by vBadvanced CMPS v3.2.3


All times are GMT -7. The time now is 05:12 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
User Alert System provided by Advanced User Tagging v3.1.0 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Copyright 2001 - 2018, Tech Support Forum

Windows 10 - Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts