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"Video hardware error" has had me tearing my hair out for a few months now

This is a discussion on "Video hardware error" has had me tearing my hair out for a few months now within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Hi, A few months ago I got a computer built for me by a close friend who has been doing


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Old 04-05-2016, 01:39 PM   #1
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OS: Windows 7 Home Premium x64



Hi,

A few months ago I got a computer built for me by a close friend who has been doing these things for years and who I'm sure wouldn't make any mistakes big enough to warrant these frequent crashes.

Since a couple of days/maybe a week after getting the computer, it's been crashing all over the place. I gave him back the computer after a while, and he installed a fresh copy of Windows, backed up my hard drive, and gave the computer back to me working fine. Again, this lasted two weeks, tops. All text below is details of my experiences with these crashes, which may or may not be useful, so feel free to skim for anything that could help.

This usually is while I'm playing a game in Steam, but has seemed to be caused in the past by running something as simple as Google Maps(?!?!). The crashes are in the form of my monitor turning off, or displaying a sign saying "not support" (which is a part of the TV's on-board system, nothing to do with the computer). This leads me to have to force a reboot.

They often were preceded by a flash of a single colour before I sent it back to my friend to get repaired, however I haven't noticed this since. The computer also starts acting up in terms of audio, as most audio stops, even if the video starts back up, which it has done in the past. In these instances, iTunes refuses to play music; even when the display says that music is being played, the time bar stays in the same place and no audio is heard. My audio mixer also shows no audio being played.

Thanks for reading

ท OS - Windows 7 Home Premium
ท x64
ท Computer was built by friend, didn't have OS until he got windows 7
ท Full retail version of Windows
ท System is approx 4/5 months old
ท OS install at this time is around 3 weeks old
ท OS has been reinstalled

ท CPU: Intel Core i5-4690 CPU @ 3.50GHz, 3501 Mhz, 4 Cores, 4 Logical Processors
ท NVidia GeForce 750GX
ท MotherBoard: MS-7851
Attached Files
File Type: zip SysnativeFileCollectionApp.zip (667.1 KB, 10 views)
File Type: zip perfmon.zip (153.5 KB, 12 views)
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Old 04-05-2016, 02:03 PM   #2
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Hi. . .

One dump lists SNAPSHOD0.sys as the probable cause. Problem is that I can't find information on what this driver belongs to or what it is exactly.

It's not listed in our DRT - https://www.sysnative.com/drivers/

The other dump listed critical object termination. This could be a problem with the hard drive.

Run - SeaTools for DOS, LONG test - https://www.sysnative.com/forums/har...agnostics.html

If you have an SSD, be sure to check for a firmware upgrade.

Dumps are incapable of telling us the exact piece of hardware that is failing. All we know here is that you are likely suffering from "unknown hardware failure". Dumps + debugging are only useful for figuring out software/driver related issues.

You would likely be better off posting in our hardware forum where the true hardware experts reside. I am a software expert and know very little about hardware.

https://www.techsupportforum.com/forums/f15/

Regards. . .

jcgriff2

`

Code:

Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\040516-20420-01.dmp]
Built by: 7601.19160.amd64fre.win7sp1_gdr.160211-0600
Debug session time: Tue Apr  5 14:32:38.464 2016 (UTC - 4:00)
System Uptime: 0 days 0:00:32.775
BugCheck F4, {3, fffffa800bcc1b10, fffffa800bcc1df0, fffff80002f8a780}
Probably caused by : wininit.exe
PROCESS_NAME:  smss.exe
BUGCHECK_STR:  0xF4_smss.exe
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_smss.exe_IMAGE_wininit.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`0bcc1b10 fffffa80`0bcc1df0 fffff800`02f8a780
BiosVersion = V10.6
BiosReleaseDate = 03/30/2015
SystemManufacturer = MSI
SystemProductName = MS-7851
MaxSpeed:     3500
CurrentSpeed: 3500
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\022216-16957-01.dmp]
Built by: 7601.19135.amd64fre.win7sp1_gdr.160121-1718
Debug session time: Mon Feb 22 14:57:22.673 2016 (UTC - 4:00)
System Uptime: 0 days 2:17:24.610
*** WARNING: Unable to verify timestamp for SNAPSHOD0.sys
*** ERROR: Module load completed but symbols could not be loaded for SNAPSHOD0.sys
Probably caused by : SNAPSHOD0.sys ( SNAPSHOD0+3c93 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_SNAPSHOD0+3c93
Bugcheck code 00000050
Arguments fffff8a0`00a18000 00000000`00000000 fffff880`067e5c93 00000000`00000000
BiosVersion = V10.6
BiosReleaseDate = 03/30/2015
SystemManufacturer = MSI
SystemProductName = MS-7851
MaxSpeed:     3500
CurrentSpeed: 3500
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
  
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Old 04-05-2016, 02:12 PM   #3
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Thanks! I'll copy the post over
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Old 04-05-2016, 04:39 PM   #4
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SNAPSHOD0.sys is I believe part of a backup program called Snapshot (Drive Snapshot - Download evaluation Software) it doesn't appear to be supported currently.
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