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[SOLVED] update fails... and fails... and fails

This is a discussion on [SOLVED] update fails... and fails... and fails within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Update for Windows 7 for x64-based Systems (KB2158563) Installation date: ‎10/‎1/‎2010 6:40 AM Installation status: Failed Error details: Code 800B0100


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Old 10-01-2010, 03:43 AM   #1
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Update for Windows 7 for x64-based Systems (KB2158563)

Installation date: ‎10/‎1/‎2010 6:40 AM

Installation status: Failed

Error details: Code 800B0100

Update type: Important



This update fails to install (automatic or manual update) with error code 800B0100. I have tried several times. I have also installed the System Update Readiness Tool and it didn't correct the issue.

Syetem: Intel Core i7, Win7 Pro x64

I opened a support ticket with Microsoft but thought I'd check here also.
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Old 10-01-2010, 04:03 AM   #2
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Hi -

Windows Update error 800B0100 = TRUST_E_NOSIGNATURE = A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.

There may be a root security check issue. Try re-registering Wintrust.dll -
START | type cmd.exe | RIGHT-click on cmd.exe | "Run as Administrator" | paste -
Code:
 
regsvr32 Wintrust.dll /s
Check Windows Updates again = www.update.microsoft.com

https://windows.microsoft.com/en-US/w...error-800B0100

Regards. . .

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Old 10-01-2010, 04:10 AM   #3
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That didn't work, JC.... update still fails.
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Old 10-01-2010, 06:23 AM   #4
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Two other items come to mind -

1. Run the System File Checker - SFC -
START | type cmd.exe | RIGHT-click on cmd.exe | "Run as Administrator" | type -
Code:
 
sfc /scannow
2. Windows 7 repair install, which would repair system files only -

https://www.sevenforums.com/tutorials...r-install.html

Regards . . .

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Old 10-01-2010, 06:52 AM   #5
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I already ran scannow and it completed with no errors. Very strange that this one particular update won't install when all the others do. Incomprehensible. Now I know why people buy Apple computers. You have to be a masochist to keep banging your head against some of these opaque Windows walls. I guess I are one. ;-)

Not sure I want to waste an hour doing a repair install. This doesn't seem like a truly important update (something to do with daylight savings time) so I think I'll just ignore it for now.

Thanks for the help, anyway....
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Old 10-01-2010, 07:23 AM   #6
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I wouldn't ignore this as it could be a sign of worse things to come. Time is a security related issue in Windows.

kb2158563 along with the following one installed on my Windows 7 x64 system on 28 September 2010.

kb979538 - hotfix to prevent USB-related BSODs

Are all other Windows Updates installed?

Run Belarc Advisor and double-check - https://www.belarc.com/free_download.html

Regards. . .

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Old 10-01-2010, 07:54 AM   #7
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My latest successful update was Hotfix for Windows (KB947821). Yes, all other updates are installed including the ones you listed. Strange, though, that (KB979538) originally failed on 9/30 but then installed successfully on 10/1.

There are no other failed installs other than the first attempt at (KB979538) and the ongoing issue (KB2158563).

Runing Belarc now....
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Old 10-01-2010, 08:18 AM   #8
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Ran Belarc... there's a ton of info in the report. But the top line says "Virus protection" and "Windows security updates" are up to date and have green checkmarks. The list of Win7 updates looks similar to what control panel reports and (KB2158563) is missing in both.
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Old 10-01-2010, 09:06 AM   #9
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Yes... Belarc does provide you with quite a bit of info. Don't ever post it anywhere - you probably saw the product key codes in it.

Let me take a quick look at your Windows Updates log - copy it out to documents -

C:\Windows\WindowsUpdate.log

Also, run msinfo32 - save it with default NFO file extension -
START | type msinfo32 - save as NFO file

Zip both up and attach to next post.

Regards. . .

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Old 10-01-2010, 09:41 AM   #10
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Yes, lots of info in there you don't want floating around. But Belarc looks like a good tool. Here's the zipped files...
Attached Files
File Type: zip RayloSysinfo.zip (56.3 KB, 31 views)
File Type: zip WindowsUpdate.zip (112.8 KB, 33 views)
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Old 10-01-2010, 10:01 AM   #11
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Hi -

Thank you for the files.

Windows 7 installed ~ 16 Sept 2010?

Were you aware of the 3 BSODs?
Code:

9/24/2010 9:49 PM	WERCON  Fault bucket X64_0x124_GenuineIntel_MEMORY__UNKNOWN, type 0
Event Name: BlueScreen
Response: Not available
Cab I
9/29/2010 10:06 PM	WERCON  Fault bucket X64_0x124_GenuineIntel_PROCESSOR_MAE, type 0
Event Name: BlueScreen
Response: Not available
Cab Id:
9/30/2010 9:52 AM	WERCON  Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Pr
I see no Windows Updates failures prior to the 1st BSOD.

Two of the BSODs have a bugcheck -

0x124 = WHEA = Windows Hardware Error Architecture = (usually) hardware failure

Info on 0x124 - https://www.sevenforums.com/crash-loc...-what-try.html

When did you install Norton ?

Check the Reliability Monitor for install/ uninstall activity -
START | type perfmon /rel

Click on red X's. If option to "Check for Solution" available, please do so.

I suggest that you remove NIS/ N360 immediately. Its firewall can block local NETBIOS ports used by system services causing them to hang, then crash. I do see app crashes in msinfo32 WERCON.

NIS/ N360 Removal - https://jcgriff2.com/NRT_N360_Removal.html

When done, run the BSOD File Collection app - https://www.techsupportforum.com/f217...ns-452654.html

Regards. . .

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Old 10-01-2010, 01:39 PM   #12
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Thanks for looking at this JC. I was aware that I had a couple of unintended restarts last week but since I wasn't in front of the PC so I didn't realize they were BSODs. With your observation that the bugcheck hints that this might be hardware related I downshifted the system from it's mild overclock to eliminate that variable. I am also going to update my BIOS to the latest this evening.

Then I tried a system restore and that didn't work. So I took your first advice and did a repair install and that seems to have fixed the problem. That troublesome DST update, and all the rest, completed successfully. Only real issues were that it hosed up my Norton installation (anti-virus could not be turned on for some reason after the Windows repair install) so I did a regular Windows uninstall of Norton then reinstalled it. It's working well again.

I'll run it like this awhile before pulling the string further on potential hardware BSOD issues. Perhaps it's all good now [fingers crossed]. But if it was a hardware issue I wonder what on earth it could have done to prevent Windows from installing the odd update? Corrupted some file or other?

Oh, well, lets call it solved... at least for now!
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Old 10-01-2010, 02:39 PM   #13
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Hi -

Hardware failure can lead to very unpredictable OS behavior.

The bugcheck 0x124 in Windows 7 & Vista is equivalent to 0x9c under XP & Windows 2000 and is a machine check exception.

As you said - keep an eye on things, particularly the Action Center (FLAG icon). I'm glad to hear all is well at the moment. Should problems occur again, we'll be here to help.

Have a great weekend. It has been a pleasure working with you.

John

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