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[SOLVED] regarding blue screen error.

This is a discussion on [SOLVED] regarding blue screen error. within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. I have been facing the blue screen issue. As requested I have attached the requested data. Kindly do the needful.


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Old 04-22-2013, 06:40 AM   #1
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Join Date: Apr 2013
Posts: 3
OS: Windows 7



I have been facing the blue screen issue. As requested I have attached the requested data. Kindly do the needful. The below are the details of my system.

╖ OS - Vista/ Windows 7 ?
- Windows 7
╖ x86 (32-bit) or x64 ?
- x64
╖ What was original installed OS on system?
- Windows 7
╖ Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
- Company purchased.
╖ Age of system (hardware)
- 2 years
╖ Age of OS installation - have you re-installed the OS?
- 9 months.
╖ CPU
- i3 intel core.
╖ Video Card
- don't know my laptop model number is hp probook 4520
╖ MotherBoard
- don't know my laptop model number is hp probook 4520
╖ Power Supply - brand & wattage
- don't know my laptop model number is hp probook 4520
╖ System Manufacturer
HP
╖ Exact model number (if laptop, check label on bottom)
- don't know my laptop model number is hp probook 4520
Attached Files
File Type: zip report.zip (176.9 KB, 63 views)
File Type: zip Windows7_Vista_jcgriff2.zip (2.78 MB, 37 views)
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Old 04-22-2013, 08:52 AM   #2
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Location: New Jersey Shore
Posts: 34,339
OS: Windows 10, 8.1 + Windbg :)



Hi -

I ran the 12 BSOD dumps from April 2013 -

7 named Atheros wifi driver named as probable cause -
Code:
athrx.sys                   Tue Jun  9 14:06:49 2009 (4A2EA4B9)
The driver is for your Atheros AR9285 802.11b/g WiFi Adapter card.

Check for driver update - http://www.sysnative.com/drivers/driver.php?id=athrx.sys

If BSODs continue, run the Driver Verifier - https://www.techsupportforum.com/foru...ed-473665.html

Regards. . .

jcgriff2


BSOD SUMMARY
Code:
Debug session time: Mon Apr 22 04:43:35.226 2013 (UTC - 4:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\042213-34086-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 2:53:22.287
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+5c8c1 )
BugCheck D1, {44, 2, 0, fffff88004ea18c1}
BugCheck Info:                 DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Bugcheck code 000000d1
Arguments: 
Arg1: 0000000000000044, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004ea18c1, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  EXCEL.EXE
FAILURE_BUCKET_ID:  X64_0xD1_athrx+5c8c1
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Mon Apr 22 00:56:36.408 2013 (UTC - 4:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\042213-34164-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 2:27:56.844
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+5c8c1 )
BugCheck D1, {44, 2, 0, fffff88004ce08c1}
BugCheck Info:                 DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Bugcheck code 000000d1
Arguments: 
Arg1: 0000000000000044, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004ce08c1, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_athrx+5c8c1
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Sun Apr 21 22:28:09.478 2013 (UTC - 4:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\042213-25708-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:36:28.539
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+5c8c1 )
BugCheck D1, {44, 2, 0, fffff88003e828c1}
BugCheck Info:                 DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Bugcheck code 000000d1
Arguments: 
Arg1: 0000000000000044, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88003e828c1, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0xD1_athrx+5c8c1
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Thu Apr 18 03:42:12.599 2013 (UTC - 4:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\041813-27705-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 1 days 5:30:21.035
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+5c8c1 )
BugCheck D1, {44, 2, 0, fffff88004c7b8c1}
BugCheck Info:                 DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Bugcheck code 000000d1
Arguments: 
Arg1: 0000000000000044, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004c7b8c1, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_athrx+5c8c1
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Mon Apr 15 03:01:30.463 2013 (UTC - 4:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\041513-27112-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 1:38:46.899
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+5c8c1 )
BugCheck D1, {44, 2, 0, fffff88004ac68c1}
BugCheck Info:                 DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Bugcheck code 000000d1
Arguments: 
Arg1: 0000000000000044, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004ac68c1, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_athrx+5c8c1
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Mon Apr 15 01:22:14.142 2013 (UTC - 4:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\041513-26816-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 2:48:42.204
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+5c8c1 )
BugCheck D1, {44, 2, 0, fffff88004ede8c1}
BugCheck Info:                 DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Bugcheck code 000000d1
Arguments: 
Arg1: 0000000000000044, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004ede8c1, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_athrx+5c8c1
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Sun Apr 14 22:32:35.465 2013 (UTC - 4:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\041513-25646-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:49:33.187
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+5c8c1 )
BugCheck D1, {44, 2, 0, fffff88004c9d8c1}
BugCheck Info:                 DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Bugcheck code 000000d1
Arguments: 
Arg1: 0000000000000044, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004c9d8c1, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_athrx+5c8c1
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Sun Apr  7 08:32:52.403 2013 (UTC - 4:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\040713-30310-01.dmp]
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 8:09:37.839
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
*** WARNING: Unable to verify checksum for ndis.sys
Probably caused by : ndis.sys ( ndis!McGenControlCallbackV2+30 )
BugCheck D1, {44, 2, 0, fffff88004cd08c1}
BugCheck Info:                 DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Bugcheck code 000000d1
Arguments: 
Arg1: 0000000000000044, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004cd08c1, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xD1_ndis!McGenControlCallbackV2+30
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Tue Apr  2 12:10:18.454 2013 (UTC - 4:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\040313-39593-01.dmp]
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 0:28:46.890
*** WARNING: Unable to verify checksum for ndis.sys
Probably caused by : ndis.sys ( ndis!McGenControlCallbackV2+30 )
BugCheck D1, {44, 2, 0, fffff8800506b8c1}
BugCheck Info:                 DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Bugcheck code 000000d1
Arguments: 
Arg1: 0000000000000044, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800506b8c1, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xD1_ndis!McGenControlCallbackV2+30
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Mon Apr  1 07:57:02.206 2013 (UTC - 4:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\040113-24008-01.dmp]
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 6:00:11.267
*** WARNING: Unable to verify checksum for ndis.sys
Probably caused by : ndis.sys ( ndis!WPP_SF_qZZ+b7 )
BugCheck D1, {44, 2, 0, fffff88004e6a8c1}
BugCheck Info:                 DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Bugcheck code 000000d1
Arguments: 
Arg1: 0000000000000044, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004e6a8c1, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xD1_ndis!WPP_SF_qZZ+b7
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Mon Apr  1 01:56:26.010 2013 (UTC - 4:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\040113-25303-01.dmp]
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 2:11:50.446
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Probably caused by : ntkrnlmp.exe ( nt!KeCancelTimer+1a )
BugCheck D1, {44, 2, 0, fffff88004ebc8c1}
BugCheck Info:                 DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Bugcheck code 000000d1
Arguments: 
Arg1: 0000000000000044, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004ebc8c1, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xD1_nt!KeCancelTimer+1a
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Sun Mar 31 12:51:12.433 2013 (UTC - 4:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\040113-31808-01.dmp]
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 10:36:49.722
*** WARNING: Unable to verify checksum for ndis.sys
Probably caused by : ndis.sys ( ndis!McGenControlCallbackV2+30 )
BugCheck D1, {44, 2, 0, fffff880050ff8c1}
BugCheck Info:                 DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Bugcheck code 000000d1
Arguments: 
Arg1: 0000000000000044, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880050ff8c1, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xD1_ndis!McGenControlCallbackV2+30
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
 
 
 
    J. C. Griffith, Microsoft MVP (jcgriff2)   
 
                        https://mvp.support.microsoft.com/profile/Griffith   
 
                        www.sysnative.com
 
                        www.jcgriff2.com 
 
 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
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Old 04-23-2013, 01:28 AM   #3
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Join Date: Apr 2013
Posts: 3
OS: Windows 7



Hi

Thank you, I have updated the suggested driver. I will monitor my system for few days. If any error I will get back to you.
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Old 04-26-2013, 05:10 PM   #4
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Acting Manager, Security
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Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,339
OS: Windows 10, 8.1 + Windbg :)



Hi -

Thanks for posting back.

Good luck to you.

Regards. . .

jcgriff2

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