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[SOLVED] random BSOD IRQL_NOT_LESS_OR_EQUAL 0x0000000a ntoskrnl.exe+75bc0

This is a discussion on [SOLVED] random BSOD IRQL_NOT_LESS_OR_EQUAL 0x0000000a ntoskrnl.exe+75bc0 within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. hello IT pros, unfortunately, i get a BSOD from time to time on my laptop. the error(s) turn up randomly.


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Old 10-12-2014, 04:33 AM   #1
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hello IT pros,

unfortunately, i get a BSOD from time to time on my laptop.

the error(s) turn up randomly. sometimes, when i'm not even around or just browsing the web.
i have this problem since i installed windows 7, so there is no other,older working restore point.
harddrive seems fine, chkdsk gave no errors.
also i tried different drivers, no luck so far. also there is no newer BIOS.

OS - Windows 7
x86 (32-bit) or x64: x64
What was the original installed OS on sthe ystem?: Windows 8
Is the OS an OEM version: i purchased it from retailer
Approximate age of system: less than 1 year old laptop
os installed 6 months ago
Have you re-installed the OS? yes

CPU: Intel i5-3230M
Video Card: Intel HD 4000
MotherBoard: Acer Aspire E1-771

System Manufacturer: Acer
Exact model number: Aspire E1-771

SysnativeBSODCollectionApp.exe stops working here, after "Autoruns. . . D O N E" it's coming up with "Waiting for SystemInfo" every 5 secs, forever. i tried twice with the same result.
So i zipped manually what was done so far.

any help is highly appreciated.

thanks in advance
thomas
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File Type: zip SysnativeFileCollectionApp.zip (1.48 MB, 224 views)
File Type: zip PERFMON REPORT.zip (137.1 KB, 105 views)
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Old 10-13-2014, 09:53 PM   #2
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Hi,

IRQL_NOT_LESS_OR_EQUAL (a)

This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.

Code:
1: kd> .trap 0xfffff880089cd8c0
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000002 rbx=0000000000000000 rcx=fffff88002f00180
rdx=fffffa800b072fe0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800032dbe52 rsp=fffff880089cda50 rbp=0000000000000000
 r8=0000000000000000  r9=fffffa8009d9bc40 r10=fffffa8009d9bc40
r11=fffff880089cdae0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz ac po cy
nt!KiSignalSynchronizationObject+0x42:
fffff800`032dbe52 488b3f          mov     rdi,qword ptr [rdi] ds:00000000`00000000=????????????????
Failure moving the contents of the rdi register into rdi, this makes no sense of course.

1. In your loaded drivers list, dtsoftbus01.sys is listed which is the Daemon Tools driver. Daemon Tools is a very popular cause of BSOD's in 7/8 based systems. Please uninstall Daemon Tools. Alternative imaging programs are: MagicISO, Power ISO, etc.

2. Uninstall KProcessHacker as it's likely conflicting with TrueCrypt.

3.

Code:
1: kd> lmvm auuzplzn
start             end                 module name
fffff880`085ad000 fffff880`085fe000   auuzplzn   (deferred)             
    Image path: auuzplzn.SYS
    Image name: auuzplzn.SYS
    Timestamp:        Tue Sep 10 09:56:12 2013
No idea what this driver is, and there's no documentation regarding it. Run a Malwarebytes free scan:

https://www.malwarebytes.org/

Regards,

Patrick
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Old 10-14-2014, 05:54 AM   #3
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thanks a lot for your hints!

i will try your suggestions. :) i bought daemon tools, but honestly i don't need all those features anymore really, so any mounting tool will do.
interesting though i never had any troubles using the same daemon tools on my old laptop, there was no BSOD for years.

ProcessHacker is something i really like, but there are other tools doing about the same, too.
but one thing i don't get: ProcessHacker isn't running all the time (of course...), doesn't the driver kprocesshacker.sys get unloaded if i close ProcessHacker?

as for auuzplzn.SYS... hm. weird, i really need to check this!


thanks again!
thomas
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Old 10-14-2014, 06:20 AM   #4
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Quote:
doesn't the driver kprocesshacker.sys get unloaded if i close ProcessHacker?
Nope.

Keep me updated.

Regards,

Patrick
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Old 10-14-2014, 07:07 AM   #5
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Quote:
Originally Posted by Patrick View Post
Nope.
thanks.

Quote:
Originally Posted by Patrick View Post
Keep me updated.
sure. but as you can see, sometimes it takes weeks to get a BSOD, and i have no idea how to force it.
but even if it happens only once a month, it's annoying.
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Old 10-14-2014, 05:43 PM   #6
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That's fine, I'm not going anywhere. If you'd like, we can enable Driver Verifier to try and reproduce it:

Driver Verifier:

What is Driver Verifier?

Driver Verifier monitors Windows kernel-mode drivers, graphics drivers, and even 3rd party drivers to detect illegal function calls or actions that might corrupt the system. Driver Verifier can subject the Windows drivers to a variety of stresses and tests to find improper behavior.

Essentially, if there's a 3rd party driver believed to be causing the issues at hand, enabling Driver Verifier will help us see which specific driver is causing the problem.

Before enabling Driver Verifier, it is recommended to create a System Restore Point:

Vista - START | type rstrui - create a restore point
Windows 7 - START | type create | select "Create a Restore Point"
Windows 8/8.1 - Restore Point - Create in Windows 8

How to enable Driver Verifier:

Start > type "verifier" without the quotes > Select the following options -

1. Select - "Create custom settings (for code developers)"
2. Select - "Select individual settings from a full list"
3. Check the following boxes -
- Special Pool
- Pool Tracking
- Force IRQL Checking
- Deadlock Detection
- Security Checks (only on Windows 7 & 8/8.1)
- DDI compliance checking (only on Windows 8/8.1)
- Miscellaneous Checks
4. Select - "Select driver names from a list"
5. Click on the "Provider" tab. This will sort all of the drivers by the provider.
6. Check EVERY box that is NOT provided by Microsoft / Microsoft Corporation.
7. Click on Finish.
8. Restart.

Important information regarding Driver Verifier:

- Perhaps the most important which I will now clarify as this has been misunderstood often, enabling Driver Verifier by itself is not! a solution, but instead a diagnostic utility. It will tell us if a driver is causing your issues, but again it will not outright solve your issues.

- If Driver Verifier finds a violation, the system will BSOD. To expand on this a bit more for the interested, specifically what Driver Verifier actually does is it looks for any driver making illegal function calls, causing memory leaks, etc. When and/if this happens, system corruption occurs if allowed to continue. When Driver Verifier is enabled per my instructions above, it is monitoring all 3rd party drivers (as we have it set that way) and when it catches a driver attempting to do this, it will quickly flag that driver as being a troublemaker, and bring down the system safely before any corruption can occur.

- After enabling Driver Verifier and restarting the system, depending on the culprit, if for example the driver is on start-up, you may not be able to get back into normal Windows because Driver Verifier will detect it in violation almost straight away, and as stated above, that will cause / force a BSOD.

If this happens, do not panic, do the following:

- Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.

- Once in Safe Mode - Start > Search > type "cmd" without the quotes.

- To turn off Driver Verifier, type in cmd "verifier /reset" without the quotes.

- Restart and boot into normal Windows.

If your OS became corrupt or you cannot boot into Windows after disabling verifier via Safe Mode:

- Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.

- Once in Safe Mode - Start > type "system restore" without the quotes.

- Choose the restore point you created earlier.

-- Note that Safe Mode for Windows 8/8.1 is a bit different, and you may need to try different methods: 5 Ways to Boot into Safe Mode in Windows 8 & Windows 8.1

How long should I keep Driver Verifier enabled for?

I recommend keeping it enabled for at least 24 hours. If you don't BSOD by then, disable Driver Verifier. I will usually say whether or not I'd like for you to keep it enabled any longer.

My system BSOD'd with Driver Verifier enabled, where can I find the crash dumps?

- If you have the system set to generate Small Memory Dumps, they will be located in %systemroot%\Minidump.

- If you have the system set to generate Kernel Memory Dumps, it will be located in %systemroot% and labeled MEMORY.DMP.

Any other questions can most likely be answered by this article:

https://support.microsoft.com/kb/244617

-- Disable it if you don't crash for 48 or so hours.

Regards,

Patrick
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Old 10-16-2014, 06:22 AM   #7
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hm... i remember Driver Verifier from a friends computer, it wasn't all that easy to get rid of it again. but as a last resort... why not. btw, malwarebytes found nothing, except for some password tools and game trainers.
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Old 10-16-2014, 07:35 AM   #8
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Quote:
it wasn't all that easy to get rid of it again
??

It's as easy as disabling it via the GUI or by typing verifier /reset in CMD.

Regards,

Patrick
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Old 10-25-2014, 01:03 PM   #9
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Quote:
Originally Posted by Patrick View Post
??

It's as easy as disabling it via the GUI or by typing verifier /reset in CMD.

Regards,

Patrick
it wasn't like that.

after getting more BSODs i dared to try driver verifier again, and again i wasn't able to boot the machine, i got instantly a BSOD.
after that, i wasn't able to do a normal boot, also there was no safe boot, only a "starthilfe", i don't know what that exactly would be in english? starting help, whatever...
and the "starthilfe" didn't really help, it just told me: there are corrupt system files.

so i had to use the win7 dvd to repair the installation and then a system restore.

now it's booting again, and i got a new minidump, at least.
i disabled raddrvv3.sys (radmin server) now. lets see what happens...


maybe it's just bad RAM?
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Old 10-31-2014, 04:33 PM   #10
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still getting those BSOD's. :( also without the RAM disk. i'm running out of ideas what else to do.
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Old 10-31-2014, 08:54 PM   #11
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I'll need a verifier enabled kernel dump, please. Let the system crash with verifier enabled and find the kernel dump at C:\Windows named MEMORY.DMP.

Upload it 3rd party and then paste the link here.

Regards,

Patrick
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Old 11-13-2014, 12:05 PM   #12
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i might do this. but for now, i haven't had a BSOD since the 31. of october, after disabling some more drivers. soi'm waiting for the next BSOD first... or not. :)
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Old 11-24-2014, 01:40 PM   #13
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still no BSOD since after the 31. of october....
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Old 11-25-2014, 01:57 PM   #14
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Marked as solved.

Regards,

Patrick
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Old 11-26-2014, 07:01 AM   #15
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ok, thanks much for your help so far.

i'm still not sure if it's really solved, this system was running once even more than a month before a BSOD, sometimes it took only 1 or 2 days to BSOD. kinda weird.
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Old 06-20-2015, 06:20 AM   #16
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i'm back.

i enabled most (one after one with some weeks between) drivers again, except bluetooth and primo ramdisk, and haven't had a single BSOD since almost 8 months.
so most likely one of the 2 is the culprit, but i'm not trying any further, as i don't need bluetooth, and for the ramdisk i switched to imdisk, which is free and works even better here, primo never released all memory in dynamic mode.
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