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[SOLVED] IRQL_NOT_LESS_OR_EQUAL win8.1 64bit

This is a discussion on [SOLVED] IRQL_NOT_LESS_OR_EQUAL win8.1 64bit within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Hi I've been having BSOD since ive had my computer. It came with windows pre-installed and I believe I have


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Old 03-19-2014, 06:52 PM   #1
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Hi I've been having BSOD since ive had my computer. It came with windows pre-installed and I believe I have narrowed the issue down to a corrupt file ntoskrnl.exe. I first noticed this on Bluescreenviewer. I have downloaded WinDbg and got this from the dump file.

Code:
Probably caused by : ntoskrnl.exe ( nt+a946f )

Followup: MachineOwner
---------


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*c:\symbols*https://msdl.microsoft.com/download/symbols
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000011, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff802f9f3346f, address which referenced memory

Debugging Details:

Let me Know if you need more.
I tried my best to make sure this is following the posting rules had to unlock permissions and stuff hope i did it right.
Thanks
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Old 03-19-2014, 06:58 PM   #2
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Hi,

Please refer to the following and reply back accordingly with the required information - https://www.techsupportforum.com/foru...ta-452654.html

Regards,

Patrick
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Old 03-19-2014, 07:16 PM   #3
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I cant seem to do step 3. every time i try and run perfmon report it says that the operator or administrator has refused the request. I am using the Admin command promt

Hello I have been having BSOD since i bought my computer.
OS- Windows 8.1
x64
windows 8.0 original
came pre installed
brand new
i re installed windows 8 right when i got it

CPU- Intel i7-4700MQ CPU @ 2.4GHz 2.4GHz
GPU- GeForce GTX 770M
Motherboard- MSI?
Power Supply- MSI?

Manufacturer- MSI
Model#- G51-N1PR523-CB8 or GT70 (not sure exaclt what your looking for)
Laptop
Sorry for posting twice I Hope this one is good enough. had some trouble with the perfmon.
Attached Files
File Type: zip Computer crash report.zip (1.88 MB, 148 views)
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Old 03-19-2014, 07:59 PM   #4
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Thanks for following the instructions, I've merged your posts.

The attached DMP file is of the IRQL_NOT_LESS_OR_EQUAL (a) bug check.

This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.

This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high. The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.

-------------------

Remove and replace Norton with Windows 8's built-in Windows Defender for temporary troubleshooting purposes as it's likely causing conflicts:

Norton removal - https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us;jsessionid=841A6D40BA6872C47697C6C6B19C8E11.4?entsrc=redirect_pubweb&pvid=f-home

Windows Defender (how to turn on after removal) - Windows Defender - Turn On or Off in Windows 8

Regards,

Patrick
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Old 03-19-2014, 10:11 PM   #5
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Ok this is without the norton.
Thanks for your help by the way
Attached Files
File Type: zip Computer crash report.zip (1.87 MB, 130 views)
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Old 03-19-2014, 10:14 PM   #6
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I'd like to see if we have any other possible 3rd party drivers causing memory corruption, so please enable Driver Verifier:

Driver Verifier:

What is Driver Verifier?

Driver Verifier is included in Windows 8/8.1, 7, Windows Server 2008 R2, Windows Vista, Windows Server 2008, Windows 2000, Windows XP, and Windows Server 2003 to promote stability and reliability; you can use this tool to troubleshoot driver issues. Windows kernel-mode components can cause system corruption or system failures as a result of an improperly written driver, such as an earlier version of a Windows Driver Model (WDM) driver.

Essentially, if there's a 3rd party driver believed to be at issue, enabling Driver Verifier will help flush out the rogue driver if it detects a violation.

Before enabling Driver Verifier, it is recommended to create a System Restore Point:

Vista - START | type rstrui - create a restore point
Windows 7 - START | type create | select "Create a Restore Point"
Windows 8 - Restore Point - Create in Windows 8

How to enable Driver Verifier:

Start > type "verifier" without the quotes > Select the following options -

1. Select - "Create custom settings (for code developers)"
2. Select - "Select individual settings from a full list"
3. Check the following boxes -
- Special Pool
- Pool Tracking
- Force IRQL Checking
- Deadlock Detection
- Security Checks (Windows 7 & 8)
- DDI compliance checking (Windows 8)
- Miscellaneous Checks
4. Select - "Select driver names from a list"
5. Click on the "Provider" tab. This will sort all of the drivers by the provider.
6. Check EVERY box that is NOT provided by Microsoft / Microsoft Corporation.
7. Click on Finish.
8. Restart.

Important information regarding Driver Verifier:

- If Driver Verifier finds a violation, the system will BSOD. To expand on this a bit more for the interested, specifically what Driver Verifier actually does is it looks for any driver making illegal function calls. When and/if this happens, system corruption occurs if allowed to continue. When Driver Verifier is enabled, it is monitoring all 3rd party drivers (as we have it set that way) and when it catches a driver attempting to do this, it will quickly flag that driver as being a troublemaker, and bring down the system safely before any corruption can occur.

- After enabling Driver Verifier and restarting the system, depending on the culprit, if for example the driver is on start-up, you may not be able to get back into normal Windows because Driver Verifier will detect it in violation almost straight away, and as stated above, that will cause / force a BSOD.

If this happens, do not panic, do the following:

- Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.

- Once in Safe Mode - Start > Search > type "cmd" without the quotes.

- To turn off Driver Verifier, type in cmd "verifier /reset" without the quotes.
・ Restart and boot into normal Windows.

If your OS became corrupt or you cannot boot into Windows after disabling verifier via Safe Mode:

- Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.

- Once in Safe Mode - Start > type "system restore" without the quotes.

- Choose the restore point you created earlier.

-- Note that Safe Mode for Windows 8 is a bit different, and you may need to try different methods: 5 Ways to Boot into Safe Mode in Windows 8 & Windows 8.1

How long should I keep Driver Verifier enabled for?

I recommend keeping it enabled for at least 24 hours. If you don't BSOD by then, disable Driver Verifier. I will usually say whether or not I'd like for you to keep it enabled any longer.

My system BSOD'd with Driver Verifier enabled, where can I find the crash dumps?

They will be located in %systemroot%\Minidump

Any other questions can most likely be answered by this article:
Using Driver Verifier to identify issues with Windows drivers for advanced users


Regards,

Patrick
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Old 03-20-2014, 04:48 PM   #7
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Alright so it crashed on startup. Heres the report attached
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File Type: zip Report.zip (22.6 KB, 43 views)
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Old 03-20-2014, 05:44 PM   #8
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Bad news, it's of the DRIVER_VERIFIER_DETECTED_VIOLATION (c4) bug check.

This is the general bug check code for fatal errors found by Driver Verifier.

However, it failed to detect a driver making invalid function calls, etc. With this said, likely a hardware issue. Please however go ahead and uninstall AVG Secure Search as well as that's known to cause problems.

Let's run Memtest for NO LESS than ~8 passes (several hours):


Memtest86+:

Download Memtest86+ here:

Memtest86+ - Advanced Memory Diagnostic Tool

Which should I download?

You can either download the pre-compiled ISO that you would burn to a CD and then boot from the CD, or you can download the auto-installer for the USB key. What this will do is format your USB drive, make it a bootable device, and then install the necessary files. Both do the same job, it's just up to you which you choose, or which you have available (whether it's CD or USB).

Do note that some older generation motherboards do not support USB-based booting, therefore your only option is CD (or Floppy if you really wanted to).

How Memtest works:

Memtest86 writes a series of test patterns to most memory addresses, reads back the data written, and compares it for errors.

The default pass does 9 different tests, varying in access patterns and test data. A tenth test, bit fade, is selectable from the menu. It writes all memory with zeroes, then sleeps for 90 minutes before checking to see if bits have changed (perhaps because of refresh problems). This is repeated with all ones for a total time of 3 hours per pass.

Many chipsets can report RAM speeds and timings via SPD (Serial Presence Detect) or EPP (Enhanced Performance Profiles), and some even support changing the expected memory speed. If the expected memory speed is overclocked, Memtest86 can test that memory performance is error-free with these faster settings.

Some hardware is able to report the "PAT status" (PAT: enabled or PAT: disabled). This is a reference to Intel Performance acceleration technology; there may be BIOS settings which affect this aspect of memory timing.

This information, if available to the program, can be displayed via a menu option.

Any other questions, they can most likely be answered by reading this great guide here:

FAQ : please read before posting

Regards,

Patrick
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Old 03-20-2014, 07:04 PM   #9
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I'm 64 bit is it alright if i use the 86 one?
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Old 03-20-2014, 07:25 PM   #10
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Where is it mentioning x86 or x64?
^^ That's either the .ISO or the USB Key installed you're looking for.

Regards,

Patrick
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Old 03-21-2014, 12:33 AM   #11
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Ive looked everywhere and theres nothing telling me how to run this thing. Is there a video that shows me how to boot from a usb in 8.1
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Old 03-21-2014, 01:23 AM   #12
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Some motherboards don't support USB booting, especially older legacy ones. If after you use the USB Key .exe to set up your USB to be bootable/contain the files, you'd restart and go into the BIOS to set your boot priority to USB 1st. After that, you save & exit and then press the key when it asks you to.

If you don't get that message, your motherboard doesn't support USB-based booting and you'll have to burn the .ISO to a CD.

Regards,

Patrick
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Old 03-21-2014, 07:52 AM   #13
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Alright so after setting it to legacy mode and disabling all other boot options i was able to run it. I let it run overnight and when i woke up this morning it said it had found no errors in the previous pass. And it seems there is no way to get a record so i assume all the other passes were successful as well
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Old 03-21-2014, 02:45 PM   #14
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Hm, it may actually be a driver causing problems, but the crash was so sudden on startup that it didn't have enough time to do its job. I cannot say for sure.

Can you try enabling Verifier once more and seeing if it instantly BSOD's on startup?

Regards,

Patrick
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Old 03-21-2014, 05:12 PM   #15
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Ok so i ran driver verifier with the same settings as last time. I got to the screen with the MSI logo on it and the windows 8 dots at the bottom were spinning for about 5 seconds then it went to the blue screen.
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Old 03-21-2014, 06:12 PM   #16
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Driver Verifier flagged NVIDIA Graphics filter driver -
Code:
6: kd> lmvm nvkflt
start             end                 module name
fffff800`0234b000 fffff800`02398000   nvkflt   T (no symbols)           
Loaded symbol image file: nvkflt.sys
Image path: \SystemRoot\system32\DRIVERS\nvkflt.sys
Image name: nvkflt.sys
Timestamp:        Tue Mar 04 06:12:10 2014 (5315B50A)
http://sysnative.com/drivers/driver.php?id=nvkflt.sys

Yours are 1 week old. Did you update the driver for 8.1?

Is this an OEM version of Windows or full retail?

If Windows came with the system, go to MSI support and download the NVIDIA drivers there -

MSI Europe - Computer, Laptop, Notebook, Desktop, Mainboard, Graphics and more

If not, go to NVIDIA - https://www.geforce.com/drivers

Regards. . .

jcgriff2

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Old 03-21-2014, 06:41 PM   #17
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It came with it installed. I did ask for a windows 8 recovery disk though. After the first couple of crashes I used it to re install windows. And I have and use the Geforce experience and my drivers are up to date. Do I have to always download them from MSI
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Old 03-21-2014, 06:53 PM   #18
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In this case, yes - go to MSI and download their latest version drivers for your NVIDIA GeForce card --- for Windows 8.1 -- even if it is an inferior version to what you now have installed.

OEMs (MSI in this case) often modify drivers - usually video.
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Old 03-21-2014, 07:01 PM   #19
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is there any way i can change that?
And I just checked I cant find mine I have the Geforce GTX 770M I cant tell if any of those are mine.
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Old 03-21-2014, 07:47 PM   #20
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Sorry... change what? (Not following you here)
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