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[SOLVED] Having BSOD often and ramdom rebooting. Please Help!

This is a discussion on [SOLVED] Having BSOD often and ramdom rebooting. Please Help! within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. ท OS - Win 7 enterprise sp1 ท 64 bit ท Brand New installed OS ท Age of system -


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Old 08-07-2011, 05:46 AM   #1
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OS: Win 7 Enterprise sp1



ท OS - Win 7 enterprise sp1
ท 64 bit
ท Brand New installed OS
ท Age of system - 2 week
ท Age of OS installation - 2 week

ท CPU - Intel Core i5-650 Clarkdale 3.2GHz LGA 1156 73W
ท Video Card - BSOD on 2 video cards Old Nvidia GeForce 8600 GT & my New VC Geforce GTX 460
ท MotherBoard - ASRock H55DE3 LGA 1156 Intel H55 HDMI ATX Intel Motherboard
ท Power Supply - RAIDMAX HYBRID 2 RX-730SS 730W ATX12V V2.2/ EPS12V
- Memory - G.SKILL Value Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1333

-All drivers window drivers updated. Nothing new. All hardware drivers are the latest ones.


I been having this BSOD and random reboot on both of my video card. First i thought it was the GTX 460 because it was a re-certified card from newegg, so my friend let me borrow his Geforce 8600 and still BSOD and random reboot sometime. I was thinking it might of been a heat issue, but fan are working even opened the side case. Im not a computer guy but hope with some of you experts can help me out here.

I need help, if anyone of you guys out can help me out it would be appreciated. Thank you in advance. I have attached what you asked.

-Jerome
Attached Files
File Type: zip Windows7_Vista_jcgriff2.zip (949.7 KB, 200 views)
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Old 08-07-2011, 05:51 AM   #2
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I cant post the perfmon /report. i saved it as a html but wont let me attach it to a post. any other way?
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Old 08-07-2011, 07:41 AM   #3
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To post the perfmon report, you have to zip it up first (right click on it, select "Send To", then select "Compressed (zipped) folder"

Please check at Windows Update to see if there are any available updates for your system (you have 33 after SP1, and most systems have 50 to 60 after SP1).

MSINFO32 shows an uninstalled device (ACPI\PNP0510\2) that's most likely an IRDA device (more info here: DriverGuide - XP Drivers, Windows 7 Drivers, Printer Drivers, Audio Drivers, CDROM Drivers, Network Drivers, USB Drivers, Device Drivers, Driver Downl )
Please visit the Asrock website and download/install the drivers for this device.
I've looked at the website myself and can't seem to determine which it is - Good Luck (try 'em all if you can't find it either)!

This article ( ASRock H55DE3 Motherboard | Hardware Secrets ) seems to imply that the IR stuff isn't functional unless you add stuff - so I'd have to suggest disabling this device in the BIOS. Page 53 of the user manual shows how to disable it in the BIOS (PDF link here: ftp://174.142.97.10/manual/H55DE3.pdf )
Set Infrared Port Address to "Disabled"

Also install the chipset drivers because the processor driver (intelppm.sys) is implicated in the BSOD's. I suspect that there's a hardware problem, but we'll have to have the proper drivers installed in order to ensure that the system is setup properly. My suspicion is that there's a problem with the CPU's cache memory (the stress tests below will tell us more about this).

If all of this doesn't fix things, then you're going to have to try these free diagnostics:
Quote:
I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:
Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link) - Test ALL of the hard drives.

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link)
There are also free, bootable antivirus disks at this link: Free Online AntiMalware Resources
Then, if the above tests pass, I'd try these free stress tests:
Quote:
FurMark download site: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
NOTE: Set the alarm to go off at 90บC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
If the temperature gets above 105บC, quit the test - the video card is overheating.
- Click "Quit" to exit
Quote:
Prime95 download site: Free Software - GIMPS
Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight please run the "Small FFTs" test instead. (run all 3 if you find a problem and note how long it takes to error out with each)
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
This won't necessarily crash the system - but check the output in the test window for errors.
The Test selection box and the stress.txt file describes what components that the program stresses.
More details on the use of this test: Torture test your CPU with Prime95
Quote:
More Video Stress Tests:
1. Thanks to VirGnarus for finding this test: https://simtk.org/home/memtest
2. Two other video stress tests (may be more stressful than FurMark):
NOTE: I have had reports that some ISP's will block this website
Video Memory stress Test - https://nvworld.ru/utilities/vmt/
Artifact Locator - https://nvworld.ru/utilities/alocator/
Sorry, but I don't read the language that this website is made in.
3. Another interesting test that came to my attention: Download - OCCT Website english
USE AT YOUR OWN RISK - the program doesn't have a whole bunch of safety features to protect you from yourself!
BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\080711-31421-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Aug  7 06:59:39.607 2011 (UTC - 4:00)
System Uptime: 0 days 7:19:30.716
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`07d01028 00000000`fe000000 00000000`02000102
BiosVersion = P1.60
BiosReleaseDate = 01/06/2010
CPUID:        "Intel(R) Core(TM) i5 CPU         650  @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3213
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\080611-17765-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sat Aug  6 23:39:36.791 2011 (UTC - 4:00)
System Uptime: 0 days 2:27:37.901
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`08122028 00000000`fe000000 00000000`02000182
BiosVersion = P1.60
BiosReleaseDate = 01/06/2010
CPUID:        "Intel(R) Core(TM) i5 CPU         650  @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3213
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\080411-16781-01.dmp]
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Thu Aug  4 08:06:54.168 2011 (UTC - 4:00)
System Uptime: 0 days 1:55:02.309
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`07cf5028 00000000`fe000000 00000000`02000102
BiosVersion = P1.60
BiosReleaseDate = 01/06/2010
CPUID:        "Intel(R) Core(TM) i5 CPU         650  @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3213
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\080111-13765-01.dmp]
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Mon Aug  1 06:33:45.269 2011 (UTC - 4:00)
System Uptime: 0 days 0:33:53.394
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`07e80028 00000000`fe000000 00000000`02000182
BiosVersion = 080016 
BiosReleaseDate = 08/18/2009
CPUID:        "Intel(R) Core(TM) i5 CPU         650  @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3196
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\073111-16562-01.dmp]
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Sun Jul 31 03:40:15.096 2011 (UTC - 4:00)
System Uptime: 0 days 0:16:06.206
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  hl.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`0826d028 00000000`fe000000 00000000`02000182
BiosVersion = 080016 
BiosReleaseDate = 08/18/2009
CPUID:        "Intel(R) Core(TM) i5 CPU         650  @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3196
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\073011-18000-01.dmp]
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Sun Jul 31 00:45:22.734 2011 (UTC - 4:00)
System Uptime: 0 days 1:10:49.859
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`08248028 00000000`fe000000 00000000`02000182
BiosVersion = 080016 
BiosReleaseDate = 08/18/2009
CPUID:        "Intel(R) Core(TM) i5 CPU         650  @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3196
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\073011-19812-01.dmp]
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Sat Jul 30 23:31:02.439 2011 (UTC - 4:00)
System Uptime: 0 days 5:37:24.517
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  hl.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`0826c028 00000000`fe000000 00000000`02000182
BiosVersion = 080016 
BiosReleaseDate = 08/18/2009
CPUID:        "Intel(R) Core(TM) i5 CPU         650  @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3196
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\072811-17656-01.dmp]
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Jul 28 09:25:58.798 2011 (UTC - 4:00)
System Uptime: 0 days 0:02:02.861
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`08263028 00000000`fe000000 00000000`02000182
BiosVersion = 080016 
BiosReleaseDate = 08/18/2009
CPUID:        "Intel(R) Core(TM) i5 CPU         650  @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3196
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\072811-24296-01.dmp]
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Jul 28 06:23:22.987 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:34.096
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`08334028 00000000`fe000000 00000000`02000182
BiosVersion = 080016 
BiosReleaseDate = 08/18/2009
CPUID:        "Intel(R) Core(TM) i5 CPU         650  @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3196
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
  
  
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Old 08-07-2011, 08:46 PM   #4
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I have added the perform/status.

I feel like im just making my computer worst. I disabled what you asked me (Set Infrared Port Address to "Disabled") and once i did that it wouldnt load up windows 7 anymore so i had to disable it again. Did all the win 7 updates, including the optional updates. now will see if it helped any. thank you

I am lost when it comes to this.

MSINFO32 shows an uninstalled device (ACPI\PNP0510\2) that's most likely an IRDA device (more info here: DriverGuide - XP Drivers, Windows 7 Drivers, Printer Drivers, Audio Drivers, CDROM Drivers, Network Drivers, USB Drivers, Device Drivers, Driver Downl )
Please visit the Asrock website and download/install the drivers for this device.
I've looked at the website myself and can't seem to determine which it is - Good Luck (try 'em all if you can't find it either)!
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Old 08-07-2011, 11:23 PM   #5
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another BSOD @ 9:57 PM
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File Type: zip minidump.zip (205.7 KB, 35 views)
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Old 08-08-2011, 01:26 AM   #6
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Hi -

Bugcheck continues 0x124 = WHEA = Machine Check Exception

Unknown Hardware failure.

Info on 0x124 - Stop 0x124 - what it means and what to try - Windows 7 Forums

Where did this driver come from?
Code:
irsir.sys         Sat Jan 19 01:36:11 2008 (47919A5B)
It has Vista SP1 markings on it.

Look at Windows OS driver base timestamps - specifically Vista SP1 - Jan 19, 2008 -

Windows OS Driver Base Timestamps - BSOD Dumps - sysnative.com - MVP

http://sysnative.com/0x1/DriverReference.html#irsir.sys

I don't have irsir.sys on my Windows 7 x64 Ultimate system.

Regards. . .

jcgriff2

`

Code:
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\080711-21125-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Mon Aug  8 00:56:34.929 2011 (GMT-4)
System Uptime: 0 days 1:59:13.992
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`07d17028 00000000`fe000000 00000000`02000182
BiosVersion = P1.60
BiosReleaseDate = 01/06/2010
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
MaxSpeed:     3200
CurrentSpeed: 3213
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Old 08-08-2011, 01:59 AM   #7
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hi jc, would re-installing win 7 fix all this. I getting my new video card on wednesday and was thinking of re-installing everything fresh. from the beginning. or would this all occur again? can you confirm that for me? is re-installing win 7 the fix? thank you again
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Old 08-10-2011, 05:47 PM   #8
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If you are in a position to reinstall, I would do so. There is nothing to lose & possibly much to gain.

There are no absolute guarantees that a reinstall will fix the problem. But from my perspective, a fresh install can be helpful in determining hardware v. software. You'll be starting with a fresh OS and if BSODs start up again, especially with 0x124 bugcheck, hardware failure then becomes the most likely cause.

Regards. . .

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Old 08-14-2011, 12:24 AM   #9
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I fixed my problem. It was caused by my BIOS not being updated to the latest version. It was v 1.6 when 2.8 was the lastest version. Since i updated I havnt had a single BSOD and I think everything is running good now. Thank you for your help.
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Old 08-14-2011, 04:29 AM   #10
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Glad to hear that you found the problem.
The BIOS is one of the last things that we check (because it's easy to corrupt your system when flashing it)
Good luck!
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