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[SOLVED] Dad's Vista bluescreen

This is a discussion on [SOLVED] Dad's Vista bluescreen within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Operating System Windows Vista Home Premium Service Pack 2 (build 6002) System Model HP-Pavilion GG781AA-ABA a6110n Processor 2.30 gigahertz AMD


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Old 01-26-2011, 06:22 PM   #1
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Operating System Windows Vista Home Premium Service Pack 2 (build 6002)
System Model HP-Pavilion GG781AA-ABA a6110n
Processor 2.30 gigahertz AMD Athlon 64 X2 Dual Core
128 kilobyte primary memory cache
512 kilobyte secondary memory cache
1918 Megabytes Installed Memory
Main Circuit Board: ASUSTek Computer INC. NARRA2 2.00
Serial Number: MS1C77S11104778
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, LTD 5.10 06/23/2007

This is occurring after a confluence of events:

--Security Update for Microsoft .NET Framework 1.1 SP1 generated a blocked Startup for executable, which wouldn't run when selected. Reinstalled without UAC to success.

--He wanted scanning capabilities on very old printer with only XP software. Tried in Compat Mode to Known Incompatibility failure, dll errors at startup. Uninstall of software package failed in Revo, SysRestored to before install but was still installed, revo'd successfully after turning off HP startups.

--Huge block of immovable System files caused Defraggler to report 56% fragmentation. Cluberti helped me PSExec Defraggler as System but only defragged to 36% fragmentation.

--I noticed SysRestore points only dated to 1/23, when previously we were able to go back months to get before an infection. Using elevated CMD I apportioned 100gb of 250gb unused HD for SysRestore without restarting SysRestore. (Points are now exhausted so should I reset?)

Dad's reporting blue screen, monitor and computer won't start. Dad had set Sleep and Hibernate to Never but I turned it back on thinking I had turned it off during troubleshooting. It was hibernating because when it finally woke up said Resuming Windows.

Tested HD, chkdsk, memtest 3 passes all day. Performance so far normal now w/sleep + hibernate turned off. Exhausted and need fresh eyes.
Attached Files
File Type: zip Windows7_Vista_jcgriff2.zip (1.18 MB, 90 views)
File Type: zip Perfmon.zip (110.7 KB, 25 views)
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Old 01-26-2011, 07:13 PM   #2
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When do these BSODs occur? Try clearing the hibernation file and letting Windows create a new one. If you don't know how already, that's turning off hibernation, rebooting, and enabling it again.

Hibernate - Enable or Disable - Windows 7 Forums

I see his nVidia display driver is older, and may be causing problems:
Code:
nvlddmkm.sys       Thu May 22 18:51:06 2008 (4835F8DA)
Here is the update link: NVIDIA DRIVERS 260.99 WHQL
Code:
hiber_diskdump.sys Sat Apr 11 00:39:11 2009 (49E01EEF)
hiber_nvstor32.sys Fri Oct 26 14:50:16 2007 (472236E8)
Finally, if that doesn't work, run driver verifier on his machine: Driver Verifier - Windows 7 & Vista (BSOD-related) - Tech Support Forum

...Summary of the dumps:
Code:

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Wed Jan 26 13:00:32.358 2011 (UTC - 5:00)
System Uptime: 0 days 2:02:18.920
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Probably caused by : ntkrpamp.exe ( nt!NtFreeVirtualMemory+ffa5 )
BUGCHECK_STR:  0x77_c000000e
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
SystemProductName = GG781AA-ABA a6110n
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Wed Jan 26 10:56:37.529 2011 (UTC - 5:00)
System Uptime: 0 days 3:54:59.216
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Probably caused by : ntkrpamp.exe ( nt!NtFreeVirtualMemory+ffa5 )
BUGCHECK_STR:  0x77_c000000e
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
SystemProductName = GG781AA-ABA a6110n
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
  
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Old 01-27-2011, 08:09 AM   #3
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Hi Greg . . .

Bugchecks on both dumps -

0x77 (0xc000000e, 0xc000000e,,) = kernel data from the page file could not be read into memory

0xc000000e = device not found.

HDD may be failing; HDD controller; RAM or possibly drivers

Update NVIDIA nForce drivers -
Code:

nvstor.sys   Wed Jun 06 16:34:41 2007 (46671A61) - NVIDIA nForce
nvstor32.sys Fri Oct 26 14:50:16 2007 (472236E8) - NVIDIA nForce
Driver Reference Table - sysnative.com

- Run chkdsk /r
- Run HDD diags - https://www.techsupportforum.com/2828431-post7.html

- Run memtest86+ - https://www.techsupportforum.com/2863029-post5.html

After driver updates and if hardware tests clean & BSODs persist, run -

https://www.techsupportforum.com/foru...ed-473665.html

Windbg Logs
--> https://sysnative.com/bsod2011/jcgrif..._jcgriff2_.txt
--> https://sysnative.com/bsod2011/jcgrif...riff2_.txt.zip

Regards. . .

John

`

BSOD BUGCHECK SUMMARY
Code:


Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Wed Jan 26 13:00:32.358 2011 (GMT-5)
System Uptime: 0 days 2:02:18.920
Probably caused by : memory_corruption ( nt!MiMakeOutswappedPageResident+47a )
BUGCHECK_STR:  0x77_c000000e
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x77_c000000e_nt!MiMakeOutswappedPageResident+47a
Bugcheck code 00000077
Arguments c000000e c000000e 00000000 25263000

ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``

Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Wed Jan 26 10:56:37.529 2011 (GMT-5)
System Uptime: 0 days 3:54:59.216
Probably caused by : memory_corruption ( nt!MiMakeOutswappedPageResident+47a )
BUGCHECK_STR:  0x77_c000000e
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x77_c000000e_nt!MiMakeOutswappedPageResident+47a
Bugcheck code 00000077
Arguments c000000e c000000e 00000000 24fc1000


ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
  

by jcgriff2     
             
         J. C. Griffith, Microsoft MVP   
             
           https://mvp.support.microsoft.com/profile/Griffith   


           www.sysnative.com
             
           www.jcgriff2.com 


ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее


  
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Old 01-27-2011, 11:49 AM   #4
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Thanks Guys!

No further bluescreens in 24 hours.

Have updated just now to latest NVIDIA.

Windows generated a possible HD failure notice twice during bluescreens yesterday. Have since run Hitachi Drive Fitness extended CD test, Disk Check from Win7, memtest86 for 3 passes - all clean.

I wonder if the Disk problem could have been generated by running Defraggler as System using psexec, to attempt to budge a large block of SysFiles which I thought might be causing it to read 56% fragmentation. It never got below 41% frags which seems way wrong:
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Old 01-27-2011, 12:19 PM   #5
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Try using this guide to defragment all files: How To Make Vista more responsive and faster - Vista Forums
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Old 01-27-2011, 05:41 PM   #6
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I use Auslogics - Auslogics Disk Defrag

psexec -- YES -- if you used it to defrag page file and it did not get reassembled properly, that would explain the 0x77 bugchecks.

Delete and reallocate the page file and set it to system managed -

1. Turn virtual memory off (page file). Re-boot.
2. Boot into safemode and delete the page file -
START | type cmd.exe | RIGHT-click on cmd.exe | Select "Run as Administrator" - then paste each line 1 at a time -
Code:

cd\

attrib -s -h pagefile.sys

del pagefile.sys
3. Turn pagefile back on - system managed settings
4. Re-boot into normal Windows

Regards. . .

John
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Old 01-29-2011, 08:27 AM   #7
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All suggested steps completed. No further bluescreens. Thanks, friends.
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Old 01-29-2011, 10:31 AM   #8
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I'll mark this thread as solved for now, just post if it happens again.
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Old 01-30-2011, 01:47 PM   #9
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Glad you got it resolved. The bugcheck does indeed indicate it can't find a particular offset within the paging file that is supposed to be at a certain block (as per the MFT), and as such it can't swap out the kernel resident information and bugchecks (this can be avoided if DisablePagingExecutive) is set to 1, and technically this should not happen in Win7 (a missing pagefile should result in a recreated pagefile.sys, rather than a bugcheck in Win7). Obviously removing and recreating it is the actual fix .

Using auslogics is fine, but it doesn't do as good a job as some others when run on a very fragmented disk, which this particular disk was before running defraggler. psexec was used to run as system to acquire the necessary perms to be able to clean up the system volume information folder and VSS (which was the source of the heavy fragmentation, due to their layout on disk), but it appears the paging file was too heavily fragmented to survive. I guess in the future it would be wise to disable and delete the paging file before defragmenting as system on a Vista box, and then putting it back once done.
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