Go Back   Tech Support Forum > Microsoft Support > BSOD, App Crashes And Hangs

User Tag List

[SOLVED] BSOD crash dump .. Please Help ?

This is a discussion on [SOLVED] BSOD crash dump .. Please Help ? within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. I started a thread a few days ago.. since have got my laptop running again, I'd like some help finding


Closed Thread
 
Thread Tools Search this Thread
Old 01-06-2010, 01:47 PM   #1
Registered Member
 
Join Date: Jan 2010
Location: From Ireland Live in Spain
Posts: 33
OS: Win10 x64 Laptop (HP Envy) in Spanish


Send a message via Skype™ to Alemap

I started a thread a few days ago.. since have got my laptop running again,

I'd like some help finding out what caused my BSOD .. in case it happens again, can someone please help read my crash dump report ?


just read forum rules about waiting for a reply.. 72 hrs .. please delete this thread.. i already have one open

thnx.. sorry or being a pain !
Alemap is offline  
Sponsored Links
Advertisement
 
Old 01-06-2010, 02:05 PM   #2
Enthusiast
 
pat mcgroin's Avatar
 
Join Date: May 2009
Location: Toledo Oh.
Posts: 2,865
OS: Windows 7 Professional x86 :W7 x 64

My System


Please follow the instructions below and post the results.
Could you also please post a link to your prior thread so that it could be joined with this one.

https://www.techsupportforum.com/1871981-post2.html
pat mcgroin is offline  
Old 01-06-2010, 02:24 PM   #3
Registered Member
 
Join Date: Jan 2010
Location: From Ireland Live in Spain
Posts: 33
OS: Win10 x64 Laptop (HP Envy) in Spanish


Send a message via Skype™ to Alemap

https://www.techsupportforum.com/f217...de-447832.html

Is my first post ..
am having problems with step 4 ( I run Vista ) .. how do I do a health report ?

Thnx
Alemap is offline  
Sponsored Links
Advertisement
 
Old 01-06-2010, 02:28 PM   #4
Registered Member
 
Join Date: Jan 2010
Location: From Ireland Live in Spain
Posts: 33
OS: Win10 x64 Laptop (HP Envy) in Spanish


Send a message via Skype™ to Alemap

Hrm .. I ran the repor t but got a message ( in spanish ) that it timed out and couldn't generate a report ??
Alemap is offline  
Old 01-06-2010, 02:34 PM   #5
Registered Member
 
Join Date: Jan 2010
Location: From Ireland Live in Spain
Posts: 33
OS: Win10 x64 Laptop (HP Envy) in Spanish


Send a message via Skype™ to Alemap

Here's the other report zipped.. ( doesn't inclued the Heath report )
Attached Files
File Type: zip TSF_Vista_Support.zip (1.03 MB, 16 views)
Alemap is offline  
Old 01-06-2010, 06:17 PM   #6
TSF Team Emeritus
Microsoft MVP
 
usasma's Avatar

Microsoft Most Valuable Professional
 
Join Date: Apr 2009
Location: Southeastern CT, USA
Posts: 7,483
OS: Win7



Nothing firm from the dump file - but there are some clues:

Please update or remove these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager. Please use the following instructions to locate the most current drivers:
Quote:
How To Find Updated Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
Here's the older drivers:
Code:
atikmdag.sys Wed Nov 08 12:15:03 2006
bcm4sbxp.sys Wed Jun 14 17:02:02 2006
NETw4v32.sys Wed Sep 26 09:12:18 2007
rimmptsk.sys Wed Nov 16 21:28:31 2005
rimsptsk.sys Thu Dec 22 03:02:21 2005
rixdptsk.sys Tue Nov 14 20:35:19 2006
stwrt.sys    Thu Jan 11 18:21:55 2007
If, after updating these drivers, you still experience BSOD's, please do this:
Quote:
Upload Dump Files:
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
{Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service - then post the link to it.
Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): https://www.carrona.org/setmini.html
__________________
John Carrona, Microsoft MVP - Windows Expert - Consumer
Driver Reference Table ` ` BSOD Index
usasma is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2
Powered by vBadvanced CMPS v3.2.3


All times are GMT -7. The time now is 05:51 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
User Alert System provided by Advanced User Tagging v3.1.0 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Copyright 2001 - 2018, Tech Support Forum

Windows 10 - Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts