Go Back   Tech Support Forum > Microsoft Support > BSOD, App Crashes And Hangs

User Tag List

[SOLVED] BSOD crash

This is a discussion on [SOLVED] BSOD crash within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. My computer, which is 2 months old, seems to suffer from BSOD crashes when the computer is in sleep mode.


Closed Thread
 
Thread Tools Search this Thread
Old 07-17-2011, 09:34 AM   #1
Registered Member
 
Join Date: Jul 2010
Location: Atlanta, GA
Posts: 7
OS: Windows 7 Home Premium (x64) Service Pack 1 (build 7601)



My computer, which is 2 months old, seems to suffer from BSOD crashes when the computer is in sleep mode. I am not a computer person, so I'm not certain I've done everything right in providing the below information and attached files.

Another program indicates I'm having a problem with athrx.sys and ntoskrnl.exe.

I would greatly appreciate any assistance I can get, and I will try to help in any way I can.

OS - Windows 7 Home Premium Service Pack 1 (build 7601)
x86 (32-bit) or x64 ? x64
What was original installed OS on system? Windows 7 Home Premium
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM/pre-installed
Age of system (hardware) - 2 months
Age of OS installation - have you re-installed the OS? I have not reinstalled the OS.
CPU - AMD Phenom II N660 Dual-Core Processor 3.00 GHz
Video Card - AMD M880G with ATI Mobility Radeon HD 4250
MotherBoard - Hewlett-Packard 143F 67.33
Power Supply - brand & wattage - I'm not sure
System Manufacturer - HP
Exact model number (if laptop, check label on bottom) - HP Pavillion dv6 Notebook PC 0599120000243210000020100


- Mitch
Attached Files
File Type: zip Report 7-17-11.zip (1.32 MB, 23 views)
M_Robins is offline  
Sponsored Links
Advertisement
 
Old 07-19-2011, 02:20 PM   #2
TSF Enthusiast
 
Join Date: Jun 2010
Posts: 2,210
OS: Windows 7 SP1



It has to do with your Atheros wifi card. It simply refuses to go to sleep despite Windows requesting it to do so. The drivers are a wee bit old (Sept 2010) so check for any updates on both drivers and firmware for it. You may also go into Device Manager, right click the wifi card in the list and click Properties, then go to Power Management tab (hopefully it has it) and uncheck the box next to the option for powering down the device.
VirGnarus is offline  
Old 07-19-2011, 04:13 PM   #3
Registered Member
 
Join Date: Jul 2010
Location: Atlanta, GA
Posts: 7
OS: Windows 7 Home Premium (x64) Service Pack 1 (build 7601)



Thank you for the response. I had already done both of the things you mentioned (updating drivers and not allowing the computer to turn off the Atheros WiFi adapter), and for a few days that seemed to have solved the problem. However, it started again with the same pattern: computer goes to sleep and while asleep gets BSOD and turns off.

I will try again to update drivers & firmware because it is possible I did something wrong there.
M_Robins is offline  
Sponsored Links
Advertisement
 
Old 07-19-2011, 06:21 PM   #4
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,338
OS: Windows 10, 8.1 + Windbg :)



Hi -

Run Driver Verifier - Driver Verifier - Windows 7 & Vista (BSOD-related)

Driver Verifier needs to run 24 hours minimum or until it BSODs your system, whichever is less. Then . . .

Run jcgriff2 BSOD app again, please - Blue Screen of Death (BSOD) Posting Instructions - Windows 7 & Vista

Also, run Speccy - Speccy - System Information - Free Download
- "File" | "Publish Snapshot" | Paste URL into your next post

Regards. . .

jcgriff2

`
jcgriff2 is offline  
Old 07-19-2011, 06:46 PM   #5
Registered Member
 
Join Date: Jul 2010
Location: Atlanta, GA
Posts: 7
OS: Windows 7 Home Premium (x64) Service Pack 1 (build 7601)



Quote:
Originally Posted by jcgriff2 View Post
Hi -

Run Driver Verifier - Driver Verifier - Windows 7 & Vista (BSOD-related)

Driver Verifier needs to run 24 hours minimum or until it BSODs your system, whichever is less. Then . . .

Run jcgriff2 BSOD app again, please - Blue Screen of Death (BSOD) Posting Instructions - Windows 7 & Vista

Also, run Speccy - Speccy - System Information - Free Download
- "File" | "Publish Snapshot" | Paste URL into your next post

Regards. . .

jcgriff2

`
I did all that earlier today, and here's my current snapshot link: https://speccy.piriform.com/results/l...eVlWLR41RKCxHT.

A couple of additional facts:

1. It didn't take long at all for the verifier to run. It seemed to do its thing and then I ended up at some kind of HP utility screen. So, I ran a couple of those tests (clean results), and then when I couldn't start windows normally, I restored to a point I created 2 days ago.

2. I believe I updated my Atheros Wifi driver. The built-in Windows driver update said the driver was up to date, but apparently that wasn't the case. So, I'm going to turn on my sleep settings again to see if it still crashes when in sleep mode.

I greatly appreciate the help.

Mitch
M_Robins is offline  
Old 07-20-2011, 02:54 AM   #6
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,338
OS: Windows 10, 8.1 + Windbg :)



Quote:
Originally Posted by M_Robins View Post
1. It didn't take long at all for the verifier to run. It seemed to do its thing and then I ended up at some kind of HP utility screen. So, I ran a couple of those tests (clean results), and then when I couldn't start windows normally, I restored to a point I created 2 days ago.
Seems that Driver Verifier flagged a boot driver. Any new minidumps in c:\windows\minidump?

It's possible that that system restore got rid of it.

If no new dumps, change system crash settings - location of minidumps -
- from %windir%\minidump
- to %userprofile%\documents\minidump

Please see "Configure the dump type" - https://support.microsoft.com/kb/254649

Run Driver Verifier again - be sure to create a new system restore point per instructions - https://www.techsupportforum.com/foru...ed-473665.html


Quote:
Originally Posted by M_Robins View Post
2. I believe I updated my Atheros Wifi driver. The built-in Windows driver update said the driver was up to date, but apparently that wasn't the case. So, I'm going to turn on my sleep settings again to see if it still crashes when in sleep mode.
Per Speccy - Atheros AR9285 802.11b/g/n WiFi Adapter

What is the date on the current Atheros driver? Check in Device Manager -
START | type devmgmt.msc | expand "Networking"

I see you have Lavasoft Ad-Aware installed. I suggest removal. It's firewall may be causing trouble here.

Lavasoft Removal - https://kb.eset.com/esetkb/index?page=content&id=SOLN146

I also see in System Services - "HP Wireless Assistant Service"

Windows 7 does not need HP's wifi assistance. Is there an HP (or other non-Windows) networking/ wifi icon, lower-right screen?

Please check to see if HP Wireless Assistant can be uninstalled. If so, be sure to create system restore point 1st. You should be using Windows Zero Configuration for wifi.

https://windows.microsoft.com/en-US/w...ems-in-windows

Regards. . .

jcgriff2

`
jcgriff2 is offline  
Old 07-20-2011, 03:05 PM   #7
Registered Member
 
Join Date: Jul 2010
Location: Atlanta, GA
Posts: 7
OS: Windows 7 Home Premium (x64) Service Pack 1 (build 7601)



There have been no new minidumps over the last 36 hours (before that, I had disabled the sleep feature due to the BSOD's).

1. System crash settings.
I changed the small memory dump:
from %SystemRoot%\minidump
to %userprofile%\documentss\minidump

2. Driver Verifier - I created a restore point and ran this. I had to run the restore twice to get Windows to start normally.

3. Atheros driver: 9.2.0.310 dated 2/24/2011.

4. I removed Ad-Aware and HP Wireless Assistant Service.

Thanks again.
Attached Files
File Type: zip Perfmon 7-20-11 report.zip (1.23 MB, 22 views)
File Type: zip Dump Files.zip (580.1 KB, 20 views)
M_Robins is offline  
Old 07-20-2011, 09:14 PM   #8
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,338
OS: Windows 10, 8.1 + Windbg :)



The most recent dump = 17 July.

Were any new dump files in c:\users\<username>\documents\minidump
jcgriff2 is offline  
Old 07-21-2011, 05:04 AM   #9
Registered Member
 
Join Date: Jul 2010
Location: Atlanta, GA
Posts: 7
OS: Windows 7 Home Premium (x64) Service Pack 1 (build 7601)



Quote:
Originally Posted by jcgriff2 View Post
The most recent dump = 17 July.

Were any new dump files in c:\users\<username>\documents\minidump
I see now that it didn't create that folder. However, I don't see any new dumpfiles in c:\windows\minidump.

I'll try those steps again tonight. I don't believe the computer has crashed since July 17.
M_Robins is offline  
Old 07-21-2011, 06:54 AM   #10
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,338
OS: Windows 10, 8.1 + Windbg :)



It is possible that the system did not create a dump file. If it did create a dump, it should be safe within \documents folder from system restore.

Is there a driver name on the BSOD?
jcgriff2 is offline  
Old 07-21-2011, 10:11 AM   #11
Registered Member
 
Join Date: Jul 2010
Location: Atlanta, GA
Posts: 7
OS: Windows 7 Home Premium (x64) Service Pack 1 (build 7601)



Quote:
Originally Posted by jcgriff2 View Post
It is possible that the system did not create a dump file. If it did create a dump, it should be safe within \documents folder from system restore.

Is there a driver name on the BSOD?
I haven't actually scene the BSOD. All of the crashes have been while I was away from the computer and it was in sleep mode. On startup I then got the generic message that said something like "Your computer shut down unexpectedly. Do you want windows to search for a solution?" A BSOD utility I downloaded always mentions athrx.sys and ntoskrnl.exe. Athrx.sys is the one I just updated a couple of days ago.

Mitch
M_Robins is offline  
Old 07-22-2011, 04:46 AM   #12
Registered Member
 
Join Date: Jul 2010
Location: Atlanta, GA
Posts: 7
OS: Windows 7 Home Premium (x64) Service Pack 1 (build 7601)



I ran the verifier and perfmon programs again. I don't think I see any new minidump files anywhere.

My computer hasn't crashed in about 5 days, so it appears the issue may be resolved.

Thanks again for you help, patience and clear instructions.

Mitch
Attached Files
File Type: zip Perfmon 7-21-11 report.zip (1.63 MB, 23 views)
M_Robins is offline  
Old 07-22-2011, 06:42 AM   #13
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,338
OS: Windows 10, 8.1 + Windbg :)



That's good to hear. I don't see any crashes listed, either.

Thanks for posting back - very much appreciated.

Regards. . .

jcgriff2

`
jcgriff2 is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
[SOLVED] help!!!! guy gone crazy with bluscreans!!!:@:@
i have an intel dh55hc motherboard in my pc i built my pc during summertime and at that time i got the patriot ram ... the whole stock had problems .. (they work with onestick bt the pc wont boot with 2 sticks) so i had a stick of 2gigs of that ram .. then i upgraded it with a kingston ram ..and...
avok95 Motherboards, Bios & CPU 21 11-17-2013 07:14 AM
BSOD XPSP3 on HP Laptop
================================================== Dump File : Mini052411-01.dmp Crash Time : 5/24/2011 06:43:43 AM Bug Check String : CRITICAL_OBJECT_TERMINATION Bug Check Code : 0x000000f4 Parameter 1 : 0x00000003 Parameter 2 : 0x88738938 Parameter 3 : 0x88738aac Parameter 4 : 0x805d29b4...
mkrao Windows XP Support 2 06-08-2011 01:07 AM
BSOD, Restart, Crash, Dump!
For the past couple of months my system has been crashing with BSOD. I believe this started happening after I installed Windows 7 and typically while im running Adobe Lightroom 3. I thought it was my power supply going bad and replaced with and also got a APC battery backup, but still had issues....
ichett BSOD, App Crashes And Hangs 4 04-10-2011 12:03 PM
[SOLVED] Very random BSOD for about six months now
hey guys i'm new here but not new to forums this is my fourth membership i think, and would really appreciate some help. My computer without warning will shut down. Occasionally it will display a bsod but mostly not. After it shuts down, it will reboot. the shut downs are so random its hard to...
Clavis BSOD, App Crashes And Hangs 13 03-01-2011 01:59 PM
BSOD - Crash on launch and Crash while running
OS - Windows 7 Home Premium x64 What was original installed OS on system? Windows 7 Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM Version Age of system (hardware) Roughly a year and a half Age of OS...
Samsonator BSOD, App Crashes And Hangs 9 01-15-2011 03:08 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2
Powered by vBadvanced CMPS v3.2.3


All times are GMT -7. The time now is 10:33 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
User Alert System provided by Advanced User Tagging v3.1.0 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Copyright 2001 - 2018, Tech Support Forum

Windows 10 - Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts