[SOLVED] BlueScreen Error Upon Sleeping or Shutting Down Laptop
This is a discussion on [SOLVED] BlueScreen Error Upon Sleeping or Shutting Down Laptop within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz, Intel64
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 6049 Mb
Graphics Card: Intel(R) HD Graphics 3000, -1988 Mb
Hard Drives: C: Total - 584878 MB, Free - 114018 MB;
Motherboard: ASUSTeK Computer Inc., U56E
Hello. I have recently began having a lot of issues with my laptop that I honestly have no clue how to solve. Primarily, I have two big issues.
One of which is that my laptop has recently (began about a week ago) my laptop has been unable to successfully go to sleep or shut down correctly. It gets hung up on the windows blue screen that states shutting down with a revolving circle for usually a minute or two before it crashes. On the BSOD I receive the error "Driver_Power_State_Failure". The same also occurs when putting it to sleep. My laptop then reboots normally and then upon login I am faced with a "windows has recovered from an unexpected shutdown". I have .dmp files from these crashes (see attached), but am unsure how to view them because it says access is denied. Upon clicking "checking for solution" a loading bar shows, but then nothing ends up happening. Here is the info I receive upon reboot:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
OS Version: 6_1_7601
Service Pack: 1_0
Besides for that, the improper shutdowns do not seem to be affecting my computer's performance.
My second issue, which I don't think is related (perhaps it is though) is in regards to connecting to my wireless internet. I am unsure whether this is a software or a hardware issue at this point, but 4+ other computers have no issue connecting to the wifi so I am fairly certain the modem / router are working correctly. Basically, I feel like I am playing Russian Roulette with connecting from my laptop. Initially, my laptop connects perfectly fine to the wifi upon boot up, but then it will randomly disconnect and a ! will appear on my taskbar icon. When I open the Network and Sharing Center it will state the it is getting hung up at the "identifying..." process. I will then "troubleshoot" the problem which will take a concerning long time only to return with a couple of different results (I have no idea why these vary). Either it will state that windows can not find a solution and the taskbar icon will turn into what looks like an ethernet plug with a red X on top of it, or the troubleshoot will return with results stating the the "wireless connection adapter and the LAN adapter are disabled" and it will allow me the administrative action of enabling these. Upon re-enabling them, my laptop will again connect completely fine... until the whole cycle repeats itself. And another possible result I get upon troubleshooting is that "the default gateway is not available". Whenever the first or third results occur from troubleshooting the only solution I have found is to restart my laptop (upon which the ABOVE issue occurs) and try again to connect upon reboot.
Here some pictures of the troubleshooting results:
Initial results I receive after directly plugging into the ethernet cable:
Results of troubleshooting if I choose to "skip this step" and not plug into an ethernet cable:
Upon clicking "Try these repairs as administrator":
I have ran Malwarebytes, MSE, defragmented, and cleaned out all my temp files, so in the slim chance it was some type of virus/cookie/malware then it isn't that.
I am unsure of what initiated either of these issues as my laptop was working completely fine about two weeks ago when I was at school. I have attempted a lot of solutions to this problem, including an update of all my drivers (which I found my wireless driver was outdated) but updating the driver did not resolve the issue.
Any help would be amazing because I am growing concerned and have no idea to solve these issues.
All of the attached dumps are of the 9F: DRIVER_POWER_STATE_FAILURE bugcheck, which essentially means there's a driver in an inconsistent power state (happens sometimes during sleep, shutdown, etc).
dtsoftbus01.sys is listed in your loaded drivers list, this is the Daemon Tools driver and should be uninstalled. Optional visualization programs are: Power ISO, Magic ISO, Img Burn, etc.
We're going to likely need to enable Driver Verifier to catch said 3rd party driver -
What is Driver Verifier?
Driver Verifier is included in Windows 7, Windows Server 2008 R2, Windows Vista, Windows Server 2008, Windows 2000, Windows XP, and Windows Server 2003 to promote stability and reliability; you can use this tool to troubleshoot driver issues. Windows kernel-mode components can cause system corruption or system failures as a result of an improperly written driver, such as an earlier version of a Windows Driver Model (WDM) driver.
Essentially, if there's a 3rd party driver believed to be at issue, enabling Driver Verifier will help flush out the rogue driver by flagging it and causing your system to BSOD.
Before enabling Driver Verifier, it is recommended to create a System Restore Point:
Vista - START | type rstrui - create a restore point
Windows 7 - START | type create | select "Create a Restore Point"
How to enable Driver Verifier:
Start > type "verifier" without the quotes > Select the following options -
2. Select - "Select individual settings from a full list"
3. Check the following boxes -
- Special Pool
- Pool Tracking
- Force IRQL Checking
- Deadlock Detection
- Security Checks (Windows 7)
- Concurrentcy Stress Test (Windows 8)
- DDI compliance checking (Windows 8)
- Miscellaneous Checks
4. Select - "Select driver names from a list"
5. Click on the "Provider" tab. This will sort all of the drivers by the provider.
6. Check EVERY box that is NOT provided by Microsoft / Microsoft Corporation.
7. Click on Finish.
Important information regarding Driver Verifier:
- If Driver Verifier finds a violation, the system will BSOD.
- After enabling Driver Verifier and restarting the system, depending on the culprit, if for
example the driver is on start-up, you may not be able to get back into normal Windows
because Driver Verifier will flag it, and as stated above, that will cause / force a BSOD.
If this happens, do not panic, do the following:
- Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.
- Once in Safe Mode - Start > type "system restore" without the quotes.
- Choose the restore point you created earlier.
If you did not set up a restore point, do not worry, you can still disable Driver Verifier to get
back into normal Windows:
- Start > Search > type "cmd" without the quotes.
- To turn off Driver Verifier, type in cmd "verifier /reset" without the quotes.
- Restart and boot into normal Windows.
How long should I keep Driver Verifier enabled for?
It varies, many experts and analysts have different recommendations. Personally, I recommend
keeping it enabled for at least 36-48 hours. If you don't BSOD by then, disable Driver Verifier.
My system BSOD'd, where can I find the crash dumps?
They will be located in C:\Windows\Minidump
Any other questions can most likely be answered by this article:
I posted in the network subforum in regards to my connectivity issues and have been receiving help there, but unfortunately I lost my connection again tonight.
In summary, my connection was fine and I had been able to put my laptop to sleep/restart/shut down without getting the BSOD but tonight when I moved my laptop from my room to the living room I lost my connection. Immediately after losing my connection I tried to reboot my computer only to receive the same BSOD error that I was getting before. I still have Daemon Tools completely uninstalled from my laptop, so I guess that was not the issue?
Anyways, here is the link to the thread I have in networking subforum if you think there is anything useful in there that may help solve this issue, and I also attached my most recent .dmp file from this crash.
The latest attached dump is a 9F: DRIVER_POWER_STATE_FAILURE bugcheck, which essentially means that there's a driver in an inconsistent power state from sleep mode, shut down, etc. Again, same as the previous dump(s).
The dump isn't telling us what that driver is, and there's no stopped up irp to check, so we're going to need to enable Driver Verifier again.
I don't believe the latest dump you've attached is verifier flagged. Can you double check to ensure it's enabled?
I am unsure how to check if it is enabled, but I just ran verifier.exe and set up all the settings that you had previously told me to and just now restarted my laptop. So it should be set and ready for next time I get a BSOD, correct? Or am I missing something?
The latest attached dumps are of the 9F: DRIVER_POWER_STATE_FAILURE bugcheck, which essentially means that there's a driver in an inconsistent power state from sleep mode, shut down, etc. Again, same as the previous dump(s).
I've told you to enable it twice, are you having issues anywhere enabling it and require help?
The crash just happened again. I lost internet connection, and before I shut down my laptop (because I knew that it was gonna get hung up and BSOD at the "shutting down" screen) I double-checked to make certain that verifier was setup. When I went through verifier I got this final prompt attached stating that no settings were changed.
I then told my laptop to shut down and proceeded to get the BSOD. Upon restart I took the most recent dmp file from the crash and it is attached here. I really am certain I am following your instructions correctly?
Anyways, the dmp from the most recent BSOD is attached.
Very odd... you seem to have set it up correctly, but none of the dumps you're attaching are verifier enabled, they're always 9F: DRIVER_POWER_STATE_FAILURE bugchecks. I've never seen this before, so I'll have to contact one of my fellow experts and get back to you.
Just a quick update. I have yet to receive a BSOD since the sixteenth! I think reinstalling and replacing my driver software might have fixed that pesky error I was dealing with.
I am still having issues with keeping a connection, sporadically my laptop will lose the connection and not be able to reconnect until I reboot my laptop (the troubleshoot function won't resolve this).
But, since this is the BSOD sub forum, I may hop back on over to my thread I currently have going in the Networking subforum and see what type of help I can get there.
Thanks again for both of you guys' help; your patience and support were amazing!
BSOD when shutting down my laptop Hi
since I tried to install remote access via a separate user account, which I subsequently deleted again, my laptop does not shut down properly, but it shows the BSOD see attached zip file as per the posting instruction set
Answers to your general question below
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