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This is a discussion on Seemingly Random BSOD within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Installed a fresh version of windows 7 last May when I added a new SSD. About two months later started


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Old 01-04-2013, 12:43 PM   #1
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Installed a fresh version of windows 7 last May when I added a new SSD. About two months later started getting BSOD when I played Civ 5. Thought the game was the problem, uninstalled but the problem persists. Thought the SSD was the problem, but updated firmware and did memory diagnostics and no issue. It comes at seemingly random times and doesnt correlate with any particular action on my part.

и OS - Windows 7
и x64
и Full Retail OS
и Fresh Install Last May when I added an SSD
и i5-2500k
и Radeon HD 5770
и ASRock P67 Extreme
и Antec 550W

Im new here so I hope I followed the posting instructions correctly, but sorry if I made any mistakes.

Any help would be appreciated. Thanks!
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Old 01-04-2013, 03:27 PM   #2
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Hi -

I believe the problem is likely your SSD.

I only ran the 11 dumps going back to 26 November 2012.

Code:
    FAILURE_BUCKET_ID:  X64_0x7a_c000009d_nt!_??_::FNODOBFM::_string_+50040
0x7a (0xc000009d,,,) = kernel code from the page file could not be read into memory;

Exception code 0xc000009d = device not connected = indicates defective or loose cabling, termination, or that the controller does not see the hard disk

Code:
    FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe
0xf4 = process critical to Windows suddenly terminated - caused by I/O error

Other bugchecks included 0x1a = memory management error

Also, 0xc0000005 exceptions noted = memory access violation

RAM is of course a possibility, but the SSD seems more likely to be the issue.

This driver was named in another dump & should be updated -
Code:
AsrAppCharger.sys           Fri Jun 11 02:37:12 2010 (4C11D998)
https://www.sysnative.com/drivers/dri...AppCharger.sys

The dumps that name Microsoft networking related OS drivers like netio.sys are likely being cause by Norton's firewall.

I suggest removal of NIS with removal tool - https://kb.eset.com/esetkb/index?page=content&id=SOLN146

Reboot upon completion. Install Microsoft Security Essentials (MSE)

System files show that Windows was installed -
Code:
    Original Install Date:     5/22/2012, 11:39:00 AM
You've got to deal with the SSD first. You may want to install Windows onto an HDD and see if all is stable. If so, the SSD is the definite culprit.

Regards. . .

jcgriff2

`


BSOD SUMMARY

Code:

Debug session time: Fri Jan  4 13:15:31.652 2013 (GMT-5)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\010413-24601-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:47:40.479
Probably caused by : Wdf01000.sys ( Wdf01000!FxIFR+197 )
BugCheck 1000007E, {ffffffffc0000005, fffff88000ee9b13, fffff8800a24c948, fffff8800a24c1a0}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Bugcheck code 1000007E
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88000ee9b13, The address that the exception occurred at
Arg3: fffff8800a24c948, Exception Record Address
Arg4: fffff8800a24c1a0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0x7E_Wdf01000!FxIFR+197
MaxSpeed:     3300
CurrentSpeed: 3292
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
BiosVersion = P1.60
BiosReleaseDate = 02/18/2011
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
Debug session time: Fri Jan  4 12:27:07.775 2013 (GMT-5)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\010413-25506-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:00:53.992
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
BugCheck 3B, {c0000005, fffff80002cdde33, fffff8800b0acf60, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Bugcheck code 0000003B
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002cdde33, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800b0acf60, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  ccsvchst.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
MaxSpeed:     3300
CurrentSpeed: 3292
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
BiosVersion = P1.60
BiosReleaseDate = 02/18/2011
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
Debug session time: Thu Jan  3 11:00:33.014 2013 (GMT-5)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\010313-15116-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:00:30.232
Probably caused by : nsiproxy.sys ( nsiproxy!NsippDeregisterChangeNotification+1a1 )
BugCheck D1, {10, 2, 0, fffff880043b6d89}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Bugcheck code 000000d1
Arguments: 
Arg1: 0000000000000010, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880043b6d89, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0xD1_nsiproxy!NsippDeregisterChangeNotification+1a1
MaxSpeed:     3300
CurrentSpeed: 3292
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
BiosVersion = P1.60
BiosReleaseDate = 02/18/2011
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
Debug session time: Wed Jan  2 13:46:29.800 2013 (GMT-5)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\010213-24414-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:00:50.017
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+454b5 )
BugCheck 1A, {41287, 0, 0, 0}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Bugcheck code 0000001A
Arguments: 
Arg1: 0000000000041287, The subtype of the bugcheck.
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x1a_41287
PROCESS_NAME:  Dropbox.exe
FAILURE_BUCKET_ID:  X64_0x1a_41287_nt!_??_::FNODOBFM::_string_+454b5
MaxSpeed:     3300
CurrentSpeed: 3292
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
BiosVersion = P1.60
BiosReleaseDate = 02/18/2011
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
Debug session time: Wed Jan  2 10:05:45.519 2013 (GMT-5)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\010213-25256-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:00:49.736
Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )
BugCheck 3B, {c0000005, fffff80002cd0ec5, fffff88003f2e8c0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Bugcheck code 0000003B
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002cd0ec5, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88003f2e8c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  Dropbox.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0
MaxSpeed:     3300
CurrentSpeed: 3292
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
BiosVersion = P1.60
BiosReleaseDate = 02/18/2011
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
Debug session time: Tue Jan  1 15:53:21.789 2013 (GMT-5)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\010113-25069-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:05:36.007
Probably caused by : csrss.exe
BugCheck F4, {3, fffffa800e961b30, fffffa800e961e10, fffff80002fd8460}
BugCheck Info: CRITICAL_OBJECT_TERMINATION (f4)
Bugcheck code 000000f4
Arguments: 
Arg1: 0000000000000003, Process
Arg2: fffffa800e961b30, Terminating object
Arg3: fffffa800e961e10, Process image file name
Arg4: fffff80002fd8460, Explanatory message (ascii)
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_IOERR
FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe
MaxSpeed:     3300
CurrentSpeed: 3292
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
BiosVersion = P1.60
BiosReleaseDate = 02/18/2011
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
Debug session time: Mon Dec 31 13:25:43.301 2012 (GMT-5)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\123112-24414-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:00:51.129
Probably caused by : memory_corruption ( nt!MiLocateAddress+40 )
BugCheck 1E, {ffffffffc0000005, fffff80002d132f0, 0, ffffffffffffffff}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Bugcheck code 0000001E
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002d132f0, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x1E_nt!MiLocateAddress+40
MaxSpeed:     3300
CurrentSpeed: 3292
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
BiosVersion = P1.60
BiosReleaseDate = 02/18/2011
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
Debug session time: Mon Dec 31 10:54:05.757 2012 (GMT-5)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\123112-25116-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:00:20.585
Probably caused by : NETIO.SYS ( NETIO!NsipAccessCheck+10e )
BugCheck 3B, {c0000005, fffff8800180256e, fffff88002fcf9c0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Bugcheck code 0000003B
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800180256e, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88002fcf9c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x3B_NETIO!NsipAccessCheck+10e
MaxSpeed:     3300
CurrentSpeed: 3292
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
BiosVersion = P1.60
BiosReleaseDate = 02/18/2011
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
Debug session time: Thu Dec 13 14:14:42.495 2012 (GMT-5)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\121312-11824-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:01:06.323
*** WARNING: Unable to verify timestamp for AsrAppCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AsrAppCharger.sys
Probably caused by : AsrAppCharger.sys ( AsrAppCharger+1136 )
BugCheck 35, {fffffa8010912870, 0, 0, 0}
BugCheck Info: NO_MORE_IRP_STACK_LOCATIONS (35)
Bugcheck code 00000035
Arguments: 
Arg1: fffffa8010912870, Address of the IRP
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x35
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x35_AsrAppCharger+1136
MaxSpeed:     3300
CurrentSpeed: 3292
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
BiosVersion = P1.60
BiosReleaseDate = 02/18/2011
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
Debug session time: Mon Dec 10 18:24:51.900 2012 (GMT-5)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\121012-13774-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 6:55:58.118
Probably caused by : partmgr.sys ( partmgr!PmRemovePartitions+67 )
BugCheck 1000009F, {4, 258, fffffa800cdecb50, fffff80000b9c3d0}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
	subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa800cdecb50, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c3d0
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_partmgr!PmRemovePartitions+67
MaxSpeed:     3300
CurrentSpeed: 3292
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
BiosVersion = P1.60
BiosReleaseDate = 02/18/2011
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``
Debug session time: Mon Nov 26 01:35:27.305 2012 (GMT-5)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\112612-11325-01.dmp]
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 2:57:12.022
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+50040 )
BugCheck 7A, {20, ffffffffc000009d, fffffa800df81078, 0}
BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
Bugcheck code 0000007A
Arguments: 
Arg1: 0000000000000020, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000009d, error status (normally i/o status code)
Arg3: fffffa800df81078, current process (virtual address for lock type 3, or PTE)
Arg4: 0000000000000000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c000009d
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7a_c000009d_nt!_??_::FNODOBFM::_string_+50040
MaxSpeed:     3300
CurrentSpeed: 3292
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
BiosVersion = P1.60
BiosReleaseDate = 02/18/2011
ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее``

         
       J. C. Griffith, Microsoft MVP (jcgriff2)   
             
           https://mvp.support.microsoft.com/profile/Griffith   

           www.sysnative.com
             
           www.jcgriff2.com 


ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее
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Old 01-04-2013, 03:39 PM   #3
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Edit; Didn't realise John had already posted while I was composing.
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Old 01-04-2013, 04:27 PM   #4
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Thanks for the detailed response guys! Ill perform these updates and get back to you on results.
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Old 01-04-2013, 05:45 PM   #5
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Quote:
Originally Posted by jcgriff2 View Post

You've got to deal with the SSD first. You may want to install Windows onto an HDD and see if all is stable. If so, the SSD is the definite culprit.
Are you suggesting that the SSD itself has failed or that it is a connection issue?

Thanks,

Jack
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Old 01-04-2013, 05:53 PM   #6
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It is hard to say. The dumps can only point in a general direction - they are incapable of telling us exact hardware failure.

I would check the cables/connection first.

The info is rather conflicting - one says connection while another says full blown I/O error, but the latter could be caused by the former.
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Old 01-04-2013, 06:26 PM   #7
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In addition to jcgriff2's excellent advice to check cables, I have some SSD troubleshooting steps I have compiled with help from usasma.

Pay special attention to the power cycle steps since it may be that your SSD is disappearing from the system.


SSD Troubleshooting:
The crashes you are receiving are common with SSDs when there are incompatible drivers, hardware, BIOS, or firmware issues. Proceed with SSD troubleshooting:
  • Make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Try doing a power cycle of the SSD. The following steps should be carried out and take ~1 hour to complete.
    1. Power off the system.
    2. Remove all power supplies (ac adapter then battery for laptop, ac adapter for desktop)
    3. Hold down the power button for 30 seconds to close the circuit and drain all components of power.
    4. Reconnect all power supplies (battery then ac adapter for laptop, ac adapter for desktop)
    5. Turn on the system and enter the BIOS (see your manual for the steps to enter the BIOS)
    6. Let the computer remain in the BIOS for 20 minutes.
    7. Follow steps 1-3 and physically remove the SSD from the system by disconnecting the cables for a desktop or disconnecting the drive from the junction for a laptop.
    8. Leave the drive disconnected for 30 seconds to let all power drain from it.
    9. Replace only the drive power connection if it is a desktop, (fully reconnect the drive to the system if it is a laptop) and then do steps 4-8 again.
    10. Repeat steps 1-4.
    11. Reconnect the drive fully to the system.
    12. Start your computer normally and run Windows.

    The above steps were a result of: Why did my SSD "disappear" from my system? - Crucial Community

    While that may not be your drive, a power cycle should be the same on all SSD drives. See how the system responds after the SSD power cycle.
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Old 01-04-2013, 06:39 PM   #8
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Congratulations Jack. No-one could hope to have the help you are getting from these two. Its like the who's who of Windows tech's.
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Old 01-05-2013, 12:08 PM   #9
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Updated all relevant drivers including BIOS. Performed a power cycle on the SSD. Switched out SATA cables with fresh ones. Uninstalled AsrAppCharger.sys (Mentioned earlier by jcgriff2, was causing BSOD when I plugged in my iPod - FIXED).

Currently waiting to see if problem is resolved, if not I'm convinced the SSD itself is shot. If so Ill have to downgrade and transfer everything back to my HDD :(.

Anyway, Deejay100six is right, you guys have been awesome. I never expected to get this kind of help. One more reason Windows > Mac OS!

Cheers,

Jack
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Old 01-05-2013, 03:42 PM   #10
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Got the BSOD once again. Contacting ADATA and will attempt to get the SSD replaced.

Thanks for the help!

Jack
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BSOD - Random Crashes
This is my first posting on this forum. Please can you provide assistance with the following: I have been getting random BSOD's, which usually occur during normal operation on my PC. Sometimes it will occur whilst I have music playing, either streaming or from a local hard drive, but the...
cats-tech BSOD, App Crashes And Hangs 5 12-05-2011 08:54 AM
random BSOD Errors
So i have been getting random BSOD errors. They started off very sparingly so i cant even remember the first one, now they are very frequent. The BSOD memory dumbs always fail. i have ran numerous malware and virus scans with BitDefendor, Security Essentials, and MalwareBytes Windows 7 64bit...
Dri94 BSOD, App Crashes And Hangs 1 11-09-2011 09:27 AM
BSOD - Random while using any application
Hello all, So recently I started experiencing random BSOD (Windows has encountered a fatal error and must close to prevent damage) while gaming. I had planned on reformatting in the near future to get rid of other versions of Windows/Linux I wasn't using anymore. I was hoping maybe the issue...
tim9554 BSOD, App Crashes And Hangs 1 11-09-2011 06:16 AM
BSOD random, driver_power_state_failure (9F)
Hello everyone, So here is the scenario: My laptop has been working perfectly for months and months, but then one day i tried something new, I installed Connectify which promised to give me the functionality that i needed at the moment, so I installed it and restarted my computer, right after...
erral BSOD, App Crashes And Hangs 2 04-17-2011 06:40 PM
Random BSOD, Need help desperately. [moved from Vista/7]
и OS - Vista/ Windows 7 ? Windows 7 Home Premium и x86 (32-bit) or x64 ? x64 и What was original installed OS on system? Same и Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM и Age of system (hardware) 1 Year и Age of OS...
Snackzilla BSOD, App Crashes And Hangs 6 02-04-2011 09:48 AM

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