Go Back   Tech Support Forum > Microsoft Support > BSOD, App Crashes And Hangs

User Tag List

Random Crashes, BSOD not displaying

This is a discussion on Random Crashes, BSOD not displaying within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Only one log remains from after running CCleaner, but prior to this, it has crashed 5 times since thursday (6


Closed Thread
 
Thread Tools Search this Thread
Old 01-17-2010, 10:26 AM   #1
Guest
 
Join Date: Jan 2010
Posts: 6
OS:



Only one log remains from after running CCleaner, but prior to this, it has crashed 5 times since thursday (6 in total).

This is the screen:

Occasionally it will have blue vertical lines, but this last time was just pure sky blue.

The computer was purchased brand new last Thursday and right out of the box, an ATi Radeon HD 5770 was installed before powering on.
Attached Files
File Type: zip Minidump.zip (560.9 KB, 13 views)
Bobby Lemain is offline  
Sponsored Links
Advertisement
 
Old 01-17-2010, 04:26 PM   #2
Guest
 
Join Date: Jan 2010
Posts: 6
OS:



crashed again...
Attached Files
File Type: zip Minidump 2.zip (11.1 KB, 17 views)
Bobby Lemain is offline  
Old 01-17-2010, 08:20 PM   #3
TSF Team Emeritus
Visiting Expert | Microsoft Support Team
 
DT Roberts's Avatar
 
Join Date: Jun 2009
Location: C:\Windows
Posts: 4,026
OS: Windows 7 SP1 (x64), XP Home (x32), Ubuntu 10.10, Fedora 14

My System

Send a message via MSN to DT Roberts Send a message via Skype™ to DT Roberts

Hello and welcome to TSF.

Bugcheck 0x124:
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Devin\AppData\Local\Temp\Rar$DI00.497\011610-24538-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*https://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c17000 PsLoadedModuleList = 0xfffff800`02e54e50
Debug session time: Sun Jan 17 01:36:51.170 2010 (GMT-5)
System Uptime: 0 days 0:00:12.012
Loading Kernel Symbols
..................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa80046c48f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80046c48f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02fe76b0 fffff800`02ed1a89 : fffffa80`046c48d0 fffffa80`036ed040 00000000`00000013 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`02fe7bd0 fffff800`02db3547 : fffffa80`046c48d0 fffff800`02e2c5f8 fffffa80`036ed040 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`02fe7c00 fffff800`02d1bb95 : fffff800`02e8e360 fffffa80`047c0278 fffffa80`047c0270 fffffa80`036ed040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`02fe7c40 fffff800`02c96161 : fffff880`012eae00 fffff800`02d1bb70 fffffa80`036ed040 00000281`24848a00 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`02fe7c70 fffff800`02f2c166 : 02a12484`8a000002 fffffa80`036ed040 00000000`00000080 fffffa80`036da040 : nt!ExpWorkerThread+0x111
fffff880`02fe7d00 fffff800`02c67486 : fffff880`009e6180 fffffa80`036ed040 fffff880`009f0f40 88d70348`000002b3 : nt!PspSystemThreadStartup+0x5a
fffff880`02fe7d40 00000000`00000000 : fffff880`02fe8000 fffff880`02fe2000 fffff880`02fe7170 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------

1: kd> r
rax=fffffa80051bf000 rbx=fffffa80046c48f8 rcx=fffff88002fe76f0
rdx=fffffa800361a000 rsi=0000000000000000 rdi=fffffa80051bf000
rip=fffff800030bd3cc rsp=fffff88002fe76b0 rbp=0000000000000001
 r8=000000000000f1e0  r9=000000000000060c r10=00000000000007ff
r11=000000000000060c r12=fffff80002e8e3c0 r13=0000000000000001
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000286
nt!WheapCreateLiveTriageDump+0x6c:
fffff800`030bd3cc 48897c2438      mov     qword ptr [rsp+38h],rdi ss:0018:fffff880`02fe76e8=fffffa8000000950
1: kd> k
Child-SP          RetAddr           Call Site
fffff880`02fe76b0 fffff800`02ed1a89 nt!WheapCreateLiveTriageDump+0x6c
fffff880`02fe7bd0 fffff800`02db3547 nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`02fe7c00 fffff800`02d1bb95 nt!WheapProcessWorkQueueItem+0x57
fffff880`02fe7c40 fffff800`02c96161 nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`02fe7c70 fffff800`02f2c166 nt!ExpWorkerThread+0x111
fffff880`02fe7d00 fffff800`02c67486 nt!PspSystemThreadStartup+0x5a
fffff880`02fe7d40 00000000`00000000 nt!KxStartSystemThread+0x16
1: kd> kv
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`02fe76b0 fffff800`02ed1a89 : fffffa80`046c48d0 fffffa80`036ed040 00000000`00000013 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`02fe7bd0 fffff800`02db3547 : fffffa80`046c48d0 fffff800`02e2c5f8 fffffa80`036ed040 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`02fe7c00 fffff800`02d1bb95 : fffff800`02e8e360 fffffa80`047c0278 fffffa80`047c0270 fffffa80`036ed040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`02fe7c40 fffff800`02c96161 : fffff880`012eae00 fffff800`02d1bb70 fffffa80`036ed040 00000281`24848a00 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`02fe7c70 fffff800`02f2c166 : 02a12484`8a000002 fffffa80`036ed040 00000000`00000080 fffffa80`036da040 : nt!ExpWorkerThread+0x111
fffff880`02fe7d00 fffff800`02c67486 : fffff880`009e6180 fffffa80`036ed040 fffff880`009f0f40 88d70348`000002b3 : nt!PspSystemThreadStartup+0x5a
fffff880`02fe7d40 00000000`00000000 : fffff880`02fe8000 fffff880`02fe2000 fffff880`02fe7170 00000000`00000000 : nt!KxStartSystemThread+0x16
1: kd> lmntsm
start             end                 module name
fffff880`010f0000 fffff880`01147000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`010c1000 fffff880`010cc000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`0108e000 fffff880`01097000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01097000 fffff880`010c1000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`00cfe000 fffff880`00dbe000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`01286000 fffff880`012b6000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00ca0000 fffff880`00cfe000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01378000 fffff880`013eb000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`013eb000 fffff880`013f9000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`01400000 fffff880`01416000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`011f5000 fffff880`011fe000   dump_atapi dump_atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01416000 fffff880`01422000   dump_ataport dump_ataport.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`010cc000 fffff880`010df000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`01306000 fffff880`0131a000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`012ba000 fffff880`01306000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`015f0000 fffff880`015fa000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`011bb000 fffff880`011f5000   fvevol   fvevol.sys   Mon Jul 13 19:22:15 2009 (4A5BC1A7)
fffff880`01600000 fffff880`0164a000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff800`031f4000 fffff800`0323d000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`01652000 fffff880`0165b000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`0105c000 fffff880`01064000   intelide intelide.sys Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff800`00bb6000 fffff800`00bc0000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`017ea000 fffff880`017f8000   klbg     klbg.sys     Wed Oct 14 13:18:13 2009 (4AD607D5)
fffff880`015c5000 fffff880`015df000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`017ad000 fffff880`017d8000   ksecpkg  ksecpkg.sys  Mon Jul 13 19:50:34 2009 (4A5BC84A)
fffff880`00c48000 fffff880`00c8c000   mcupdate mcupdate.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`01074000 fffff880`0108e000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`01147000 fffff880`01151000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`0131a000 fffff880`01378000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`017d8000 fffff880`017ea000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`0165b000 fffff880`0174d000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`0174d000 fffff880`017ad000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff800`02c17000 fffff800`031f4000   nt       ntkrnlmp.exe Mon Jul 13 19:40:48 2009 (4A5BC600)
fffff880`01422000 fffff880`015c5000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`01191000 fffff880`011a6000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`0115e000 fffff880`01191000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`01064000 fffff880`01074000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`015df000 fffff880`015f0000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`00c8c000 fffff880`00ca0000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`0124c000 fffff880`01286000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`00dbe000 fffff880`00ded000   SCSIPORT SCSIPORT.SYS Mon Jul 13 20:01:04 2009 (4A5BCAC0)
fffff880`00eb5000 fffff880`00fdb000   spir     spir.sys     Sun Oct 11 16:55:14 2009 (4AD24632)
fffff880`0164a000 fffff880`01652000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`01800000 fffff880`019fd000   tcpip    tcpip.sys    Mon Jul 13 19:25:34 2009 (4A5BC26E)
fffff880`01151000 fffff880`0115e000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`011a6000 fffff880`011bb000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01000000 fffff880`0105c000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`01200000 fffff880`0124c000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`00e02000 fffff880`00ea6000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00ea6000 fffff880`00eb5000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00fdb000 fffff880`00fe4000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
Mini Kernel Dump does not contain unloaded driver list
I suspect a problem with the motherboard's hard drive controller:
Code:
Event[148]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2010-01-16T22:37:08.477
  Event ID: 18
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Nebuchadnezzar
  Description: 
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
 Error Type: Bus/Interconnect Error
Processor ID: 1

Event[857]:
  Log Name: System
  Source: Disk
  Date: 2010-01-16T10:58:21.841
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Nebuchadnezzar
  Description: 
The driver detected a controller error on \Device\Harddisk6\DR6.
Start by downloading and installing the latest chipset drivers for your motherboard from your manufacturer.
DT Roberts is offline  
Sponsored Links
Advertisement
 
Old 01-18-2010, 10:16 AM   #4
Guest
 
Join Date: Jan 2010
Posts: 6
OS:



Couldn't find the motherboard listed on the site which I thought was weird, so I used whatever was on the CD that came with the computer... hopefully it won't crash
Bobby Lemain is offline  
Old 01-19-2010, 05:28 PM   #5
Guest
 
Join Date: Jan 2010
Posts: 6
OS:



And it happened again.....
Attached Files
File Type: zip Minidump 3.zip (11.3 KB, 13 views)
Bobby Lemain is offline  
Old 01-20-2010, 06:02 PM   #6
Guest
 
Join Date: Jan 2010
Posts: 6
OS:



and again...

By the way, between this crash and the last, windows update updated the audio driver
Attached Files
File Type: zip Minidump 4.zip (11.2 KB, 12 views)
Bobby Lemain is offline  
Old 01-21-2010, 06:35 AM   #7
TSF Team Emeritus
Microsoft MVP
 
usasma's Avatar

Microsoft Most Valuable Professional
 
Join Date: Apr 2009
Location: Southeastern CT, USA
Posts: 7,483
OS: Win7



Both minidumps are STOP 0x124's
More info on that error here: https://www.sevenforums.com/crash-loc...-what-try.html
__________________
John Carrona, Microsoft MVP - Windows Expert - Consumer
Driver Reference Table ` ` BSOD Index
usasma is offline  
Old 01-24-2010, 05:14 PM   #8
Guest
 
Join Date: Jan 2010
Posts: 6
OS:



computer was returned, I suspect the motherboard being the culprit
Bobby Lemain is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2
Powered by vBadvanced CMPS v3.2.3


All times are GMT -7. The time now is 03:19 AM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
User Alert System provided by Advanced User Tagging v3.1.0 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Copyright 2001 - 2018, Tech Support Forum

Windows 10 - Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts