Go Back   Tech Support Forum > Microsoft Support > BSOD, App Crashes And Hangs

User Tag List

Random BSOD After Windows Install

This is a discussion on Random BSOD After Windows Install within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. Hi everyone. I need help with a random BSOD on my computer. Recently, I ran into some problem with windows


Closed Thread
 
Thread Tools Search this Thread
Old 03-16-2016, 05:57 PM   #1
Registered Member
 
Join Date: Mar 2016
Posts: 4
OS: Windows 10 Pro



Hi everyone. I need help with a random BSOD on my computer.

Recently, I ran into some problem with windows update on Windows 10 (just keeps on giving me error when trying to install security update). Contacted microsoft support, did a remote session, but couldn't fix the problem. So I decided to do a fresh reinstall of the OS. Since I am doing that, I also got myself a new SSD.

Installation of the OS went well without any problem. But after the installation is finish, it starts to have random BSOD with "memory error" in it. When using Chrome, it will also randomly gives me a "Aw Snap" error (don't know if related, didn't do that before)

I tried using the verifier /standard /all, and it gives me a BSOD with the message "Driver_Verifier_iomanager_Violation(HIDCLASS.SYS)"
Event Viewer gives me the following message:
Quote:
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000c9 (0x0000000000000220, 0xfffff8014c3c24d0, 0xffffcf820235cd80, 0xffffe000415a5570). A dump was saved in: C:\Windows\Minidump\031616-12375-01.dmp. Report Id: 376ef938-b61e-4fec-8834-1ebd492a0ceb.
I have attached the SysnativeFileCollectionApp.zip
I also tried to run a perform /report, but it just says "Collecting data for 60 seconds..." and stays like that forever.

Computer info:
Windows 10 PRO x64
Upgraded from windows 7. Did a fresh install afterward using ISO created using microsoft media creation tool (Don't remember the exact name)
Just reinstalled the os about a week ago

CPU: AMD FX-9590
Video Card: MSI R9-290x Gaming 8GB
Motherboard: ASUS Crosshair V Formula-z
Power Supply: FirePower ZX 1000W
(Home Built System)
Desktop
Attached Files
File Type: zip SysnativeFileCollectionApp.zip (808.2 KB, 12 views)
zengshengliu is offline  
Sponsored Links
Advertisement
 
Old 03-16-2016, 06:57 PM   #2
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,338
OS: Windows 10, 8.1 + Windbg :)



Hi. . .

See if updating your Logitech Gamepanel driver helps -
Code:
LGVirHid.sys              Fri Apr 24 17:20:53 2015 (553AB3B5)
http://sysnative.com/drivers/driver.php?id=LGVirHid.sys

It was named the secondary probable cause in 6 of the 9 dumps.

One dump mentioned the Microsoft file system driver ntfs.sys. This driver is usually seen when there is an issue with the HDD.

Run SeaTools for DOS, LONG test - https://www.sysnative.com/forums/har...agnostics.html

Be sure to check the SSD manufacturer's support site for a firmware upgrade. ** VERY IMPORTANT **

I've never heard of an "Aw, snap" error before, but found this at Google - https://support.google.com/chrome/answer/95669?hl=en

No need for the PERFMON report at this time.

Regards. . .

jcgriff2

Code:

Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\031116-10187-01.dmp]
Built by: 10586.103.amd64fre.th2_release.160126-1819
Debug session time: Fri Mar 11 16:00:56.586 2016 (UTC - 4:00)
System Uptime: 0 days 0:06:09.344
Probably caused by : ntkrnlmp.exe ( nt!RealSuccessor+37 )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  MsMpEng.exe
FAILURE_BUCKET_ID:  0x3B_nt!RealSuccessor
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff801`a7369cc7 ffffd000`816588f0 00000000`00000000
BiosVersion = 2201
BiosReleaseDate = 03/23/2015
SystemManufacturer = To be filled by O.E.M.
SystemProductName = To be filled by O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\031416-12718-01.dmp]
Built by: 10586.162.amd64fre.th2_release_sec.160223-1728
Debug session time: Mon Mar 14 18:41:07.629 2016 (UTC - 4:00)
System Uptime: 0 days 0:38:49.446
*** WARNING: Unable to verify timestamp for LGVirHid.sys
*** ERROR: Module load completed but symbols could not be loaded for LGVirHid.sys
Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 )
BUGCHECK_STR:  0xc9_220
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xc9_220_HIDCLASS!HidpMajorHandler
Bugcheck code 000000C9
Arguments 00000000`00000220 fffff800`595624d0 ffffcf81`24f80d80 ffffe000`b37fe790
BiosVersion = 2201
BiosReleaseDate = 03/23/2015
SystemManufacturer = To be filled by O.E.M.
SystemProductName = To be filled by O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\031416-12890-01.dmp]
Built by: 10586.162.amd64fre.th2_release_sec.160223-1728
Debug session time: Mon Mar 14 18:42:59.856 2016 (UTC - 4:00)
System Uptime: 0 days 0:00:47.676
*** WARNING: Unable to verify timestamp for LGVirHid.sys
*** ERROR: Module load completed but symbols could not be loaded for LGVirHid.sys
Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 )
BUGCHECK_STR:  0xc9_220
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xc9_220_HIDCLASS!HidpMajorHandler
Bugcheck code 000000C9
Arguments 00000000`00000220 fffff800`134b24d0 ffffcf80`f48a4d80 ffffe001`67f27220
BiosVersion = 2201
BiosReleaseDate = 03/23/2015
SystemManufacturer = To be filled by O.E.M.
SystemProductName = To be filled by O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\031416-12953-01.dmp]
Built by: 10586.162.amd64fre.th2_release_sec.160223-1728
Debug session time: Mon Mar 14 18:01:43.512 2016 (UTC - 4:00)
System Uptime: 0 days 0:00:44.329
*** WARNING: Unable to verify timestamp for LGVirHid.sys
*** ERROR: Module load completed but symbols could not be loaded for LGVirHid.sys
Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 )
BUGCHECK_STR:  0xc9_220
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xc9_220_HIDCLASS!HidpMajorHandler
Bugcheck code 000000C9
Arguments 00000000`00000220 fffff800`1d0c24d0 ffffcf81`7be4ad80 ffffe001`7128a430
BiosVersion = 2201
BiosReleaseDate = 03/23/2015
SystemManufacturer = To be filled by O.E.M.
SystemProductName = To be filled by O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\031416-6171-01.dmp]
Built by: 10586.162.amd64fre.th2_release_sec.160223-1728
Debug session time: Mon Mar 14 18:44:25.053 2016 (UTC - 4:00)
System Uptime: 0 days 0:00:50.870
*** WARNING: Unable to verify timestamp for LGVirHid.sys
*** ERROR: Module load completed but symbols could not be loaded for LGVirHid.sys
Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 )
BUGCHECK_STR:  0xc9_220
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xc9_220_HIDCLASS!HidpMajorHandler
Bugcheck code 000000C9
Arguments 00000000`00000220 fffff801`805a24d0 ffffcf81`fd944d80 ffffe001`ca5acd20
BiosVersion = 2201
BiosReleaseDate = 03/23/2015
SystemManufacturer = To be filled by O.E.M.
SystemProductName = To be filled by O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\031416-8140-01.dmp]
Built by: 10586.162.amd64fre.th2_release_sec.160223-1728
Debug session time: Mon Mar 14 17:56:52.852 2016 (UTC - 4:00)
System Uptime: 0 days 0:09:52.610
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1162d )
BUGCHECK_STR:  0x4E_99
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x4E_99_nt!_??_::FNODOBFM::_string_
Bugcheck code 0000004E
Arguments 00000000`00000099 00000000`00249c49 00000000`00000002 0c000210`002139c7
BiosVersion = 2201
BiosReleaseDate = 03/23/2015
SystemManufacturer = To be filled by O.E.M.
SystemProductName = To be filled by O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\031616-12375-01.dmp]
Built by: 10586.162.amd64fre.th2_release_sec.160223-1728
Debug session time: Wed Mar 16 19:03:33.076 2016 (UTC - 4:00)
System Uptime: 0 days 0:00:43.893
*** WARNING: Unable to verify timestamp for LGVirHid.sys
*** ERROR: Module load completed but symbols could not be loaded for LGVirHid.sys
Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 )
BUGCHECK_STR:  0xc9_220
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xc9_220_HIDCLASS!HidpMajorHandler
Bugcheck code 000000C9
Arguments 00000000`00000220 fffff801`4c3c24d0 ffffcf82`0235cd80 ffffe000`415a5570
BiosVersion = 2201
BiosReleaseDate = 03/23/2015
SystemManufacturer = To be filled by O.E.M.
SystemProductName = To be filled by O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\031616-6171-01.dmp]
Built by: 10586.162.amd64fre.th2_release_sec.160223-1728
Debug session time: Wed Mar 16 19:06:13.010 2016 (UTC - 4:00)
System Uptime: 0 days 0:02:05.829
*** WARNING: Unable to verify timestamp for LGVirHid.sys
*** ERROR: Module load completed but symbols could not be loaded for LGVirHid.sys
Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 )
BUGCHECK_STR:  0xc9_220
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xc9_220_HIDCLASS!HidpMajorHandler
Bugcheck code 000000C9
Arguments 00000000`00000220 fffff801`bb8424d0 ffffcf81`fd9c4d80 ffffe001`93ee2080
BiosVersion = 2201
BiosReleaseDate = 03/23/2015
SystemManufacturer = To be filled by O.E.M.
SystemProductName = To be filled by O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\031616-6968-01.dmp]
Built by: 10586.162.amd64fre.th2_release_sec.160223-1728
Debug session time: Wed Mar 16 18:33:51.993 2016 (UTC - 4:00)
System Uptime: 0 days 0:28:10.752
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
Probably caused by : ntkrnlmp.exe ( nt!RtlSplay+90 )
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
FAILURE_BUCKET_ID:  AV_nt!RtlSplay
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff802`aad6afd0 ffffd001`dd767548 ffffd001`dd766d60
BiosVersion = 2201
BiosReleaseDate = 03/23/2015
SystemManufacturer = To be filled by O.E.M.
SystemProductName = To be filled by O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
jcgriff2 is online now  
Old 03-16-2016, 07:39 PM   #3
Registered Member
 
Join Date: Mar 2016
Posts: 4
OS: Windows 10 Pro



Quote:
Originally Posted by jcgriff2 View Post
Hi. . .

See if updating your Logitech Gamepanel driver helps -
Code:
LGVirHid.sys              Fri Apr 24 17:20:53 2015 (553AB3B5)
http://sysnative.com/drivers/driver.php?id=LGVirHid.sys

It was named the secondary probable cause in 6 of the 9 dumps.
I have the latest version of the Logitech Gaming Software installed. Will try to reinstall it to see if it fix the problem.
Quote:
Originally Posted by jcgriff2 View Post
One dump mentioned the Microsoft file system driver ntfs.sys. This driver is usually seen when there is an issue with the HDD.

Run SeaTools for DOS, LONG test - https://www.sysnative.com/forums/har...agnostics.html
My OS is on the SSD, do I still run the test on the second hard drive?
Quote:
Originally Posted by jcgriff2 View Post
Be sure to check the SSD manufacturer's support site for a firmware upgrade. ** VERY IMPORTANT **
The Samsung tool that comes with the SSD told me I have up-to-dated firmware.
Quote:
Originally Posted by jcgriff2 View Post
I've never heard of an "Aw, snap" error before, but found this at Google - https://support.google.com/chrome/answer/95669?hl=en

No need for the PERFMON report at this time.

Regards. . .

jcgriff2
Thanks for the quick response. I will report back with the result
zengshengliu is offline  
Sponsored Links
Advertisement
 
Old 03-17-2016, 10:11 AM   #4
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,338
OS: Windows 10, 8.1 + Windbg :)



Yes - run SeaTools on all drives.

Glad to hear that SSD firmware is updated as it alone can cause BSODs.

Regards. . .

jcgriff2

`
jcgriff2 is online now  
Old 03-18-2016, 06:48 AM   #5
Registered Member
 
Join Date: Mar 2016
Posts: 4
OS: Windows 10 Pro



The LONG test for C drive (SSD, windows installation) pass
The LONG test for D drive stop at 90% after 8 hours (4TB drive), got some green text on it but can't see what it is. Have to force restart the computer.
How do I access the log file?
zengshengliu is offline  
Old 03-18-2016, 12:44 PM   #6
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,338
OS: Windows 10, 8.1 + Windbg :)



I don't know where (or if) there is a log file created by SeaTools.

It sounds like there is a problem with drive d:

Run SeaTools for DOS again on it and also try HD Tune - HD Tune website

Regards. . .

jcgriff2

`
jcgriff2 is online now  
Old 04-06-2016, 09:33 AM   #7
Registered Member
 
Join Date: Mar 2016
Posts: 4
OS: Windows 10 Pro



So I end up solving my problem (at least I didn't see the same error again)
The problem is the web installer of the chrome. For whatever reason, it didn't install properly, which cause the random BSOD. When I switch to full installer, the BSOD never happen again.
zengshengliu is offline  
Old 04-06-2016, 12:20 PM   #8
Administrator
Manager, Microsoft Support
Acting Manager, Security
BSOD Kernel Dump Expert
Microsoft Windows Insider MVP
 
jcgriff2's Avatar

Microsoft Most Valuable Professional
 
Join Date: Sep 2007
Location: New Jersey Shore
Posts: 34,338
OS: Windows 10, 8.1 + Windbg :)



Thank you for posting back. Glad you got it solved.

Regards. . .

jcgriff2

`
jcgriff2 is online now  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
Windows Update acting weird!
I don't think this is a problem, more of a curiosity, hence posting here. If it turns out that it is a problem, I'll get someone to move it to the appropriate forum. Got a notification earlier that new updates are available. As you will see from the pics, "4 important updates available" but only...
Deejay100six Offline 13 04-09-2014 09:19 AM
Computer runing to slow.
My comp HP Pavilion a1 123c opens any application or software slowly and internet sites also slow. OS X pro service pack3. System32. Total Physical Memory 1024 Mb. Available Ph. Mem.50.05Mb Total Virtual Mem. 2.00GB. Available Virtual Mem. 1.96Gb. I used AVG, Super antivirus free edition,...
Val852 Resolved HJT Threads 3 07-22-2013 08:35 PM
Virus blocking internet access.
After removing XP Antispyware 2012,I can no longer connect to the internet.It just says "acquiring network address". When I do ipconfig it says "RPC server is unavailable".There's nothing wrong with the internet connection itself.Just something on my computer preventing it from connecting. ....
honeybe Resolved HJT Threads 28 01-10-2012 03:26 AM
3TB HDD won't format
I recently bought a 3TB 5400RPM hard drive and placed it in an enclosure. I orginially had connected it to my PC via USB 2.0 and formatted the entire drive and everything seemed to be in working order. After that I decided to connect the drive via eSATA because of the speed increase. When...
UhOhOhNo Hard Drive Support 8 09-13-2011 09:22 PM
Some kind of redirect on computer (Monster Marketplace)
I don't know how this happened, but something has gotten into my computer that constantly redirects anything I click on. If I enter a search in the box, that does OK, but whenever I click on anything, there's a high likelihood that what I've clicked on won't come up - quite often, Monster...
Calgirl Resolved HJT Threads 198 05-23-2011 07:01 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2
Powered by vBadvanced CMPS v3.2.3


All times are GMT -7. The time now is 08:37 AM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
User Alert System provided by Advanced User Tagging v3.1.0 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Copyright 2001 - 2018, Tech Support Forum

Windows 10 - Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts